Improving Employee Engagement: 2018 Survey Results at Fayetteville State University

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Gain insights from the 2018 UNC System Employee Engagement Survey results at Fayetteville State University to enhance outcomes and fuel action planning. Understand response guidelines, interpreting results, and compare results by position category. Explore how employees perceive their contribution to the institution's mission.

  • Employee Engagement
  • Survey Results
  • Action Planning
  • Fayetteville State University
  • UNC System
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  1. 2018 UNC System Employee Engagement Survey Results Using Results to Improve Outcomes at Fayetteville State University For Discussion and Action Planning

  2. Survey Overview Survey Overview Purpose Administered as part of UNC System Strategic Plan (Priority 5, Goal 11) Methodology - Online/Paper survey: January 29 February 19, 2018 Response Rates: UNC System: 22,659/45,299 50% FSU: 477/801 60% Content: 60 questions on 5-point agreement scale; 2 open ended questions 2 2018 UNC System Employee Engagement Survey

  3. Response Guidelines Response Guidelines Response Options: Strongly Agree Agree Sometimes Agree/Sometimes Disagree Disagree Strongly Disagree Not Applicable Reporting Results: Positive = % Strongly Agree or Agree Negative = % Strong Disagree or Disagree

  4. Interpreting Engagement Survey Results Interpreting Engagement Survey Results % Positive = Strongly Agree or Agree % Negative = Strongly Disagree or Disagree Score 75% or higher 65% - 74% 55% - 64% 45% - 54% Interpretation Excellent Good Fair to Mediocre Warrants Attention Red Flag Score <10% 10% to 14% 15% - 19% 20%-29% 30% + Interpretation Excellent Fair to Good Yellow Flag Red Flag Acute < 45% Guidelines for interpreting results of the UNC System Employee Engagement Survey.

  5. Results for Honor Roll, All UNC, FSU by Position Results for Honor Roll, All UNC, FSU by Position Category Category mission. Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Negative% NA NA

  6. Fyi Honor Roll institutions - 2017

  7. 5. I understand how my job contributes to this institutions mission. (Pride) 5. I understand how my job contributes to this institution s mission. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 92 90 93 100 100 90 96 96 94 Negative% NA NA 2 0 0 2 2 2 2

  8. 36. I am proud to be a part of this institution 36. I am proud to be a part of this institution. (Pride) (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 88 80 76 91 88 74 79 75 76 Negative% NA NA 5 9 8 7 4 0 3

  9. 28. My department has adequate faculty/staff to achieve our goals. 28. My department has adequate faculty/staff to achieve our goals. (Policies, Resources, Efficiency) (Policies, Resources, Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Even honor roll colleges have only fair rating on this item; UNC overall is lower than FSU s. All FSU job categories give negative feedback on this item. Addressing this problem requires strategies to overcome budget constraints. Positive % 53 38 44 50 52 44 57 20 45 Negative% NA NA 32 30 24 36 25 37 31

  10. 11. I am paid fairly for my work. (Compensation, Benefits, 11. I am paid fairly for my work. (Compensation, Benefits, Life/Work Balance) Life/Work Balance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Only members of cabinet gave positive response. Even honor roll colleges have only fair rating. At the campus level we have limited resources to increase salaries. Average rating for entire system is Red Flag. The UNC System Office is using these data to inform requests for funding for salary increases. Positive % 62 39 36 82 72 43 33 32 22 Negative% NA NA 41 0 12 33 38 47 55

  11. 24. I have a good relationship with my supervisor/department chair. 24. I have a good relationship with my supervisor/department chair. (Supervisor/Department Chair) (Supervisor/Department Chair) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 87 82 80 90 88 82 85 71 78 Negative% NA NA 7 10 4 7 8 9 8

  12. 47. My supervisor/department chair supports my efforts to balance my 47. My supervisor/department chair supports my efforts to balance my work and personal life. (Compensation, Benefits, Work/Life Balance) work and personal life. (Compensation, Benefits, Work/Life Balance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 85 80 80 90 88 83 83 76 77 Negative% NA NA 8 10 4 8 8 4 10

  13. 25. Overall, my department is a good place to work. (Pride) 25. Overall, my department is a good place to work. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 87 77 75 82 84 71 83 64 77 Negative% NA NA 8 9 4 11 9 7 5

  14. 50. This institution places sufficient emphasis on having diverse faculty, 50. This institution places sufficient emphasis on having diverse faculty, administration, and staff. (Policies, Resources, Efficiency) administration, and staff. (Policies, Resources, Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 81 70 78 91 88 78 75 73 79 Negative% NA NA 7 9 4 8 9 7 4

  15. 60. All things considered, this is a great place to work. (Pride) 60. All things considered, this is a great place to work. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 85 72 66 82 72 63 67 66 68 Negative% NA NA 9 9 8 12 6 5 8

  16. 17. Our review process accurately measures my job performance. 17. Our review process accurately measures my job performance. (Policies, Resources, and Efficiency) (Policies, Resources, and Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Sessions A, B, & C; Performance Evaluations 69 52 49 70 74 52 49 36 45 NA NA 27 10 4 27 21 29 32

  17. 16. Promotions in my department are based on a persons ability. 16. Promotions in my department are based on a person s ability. (Fairness) (Fairness) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Sessions A, B, & C Negative% 68 49 47 70 70 57 39 42 34 NA NA 29 10 0 23 30 37 39 Is this low response related to low response on previous item?

  18. 35. Our recognitions and rewards programs are meaningful to me. 35. Our recognitions and rewards programs are meaningful to me. (Respect & Appreciation) (Respect & Appreciation) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Sessions D & E discussion of Recognitions Programs for Staff and Faculty. 65 39 46 56 50 51 42 27 45 NA NA 27 11 18 27 26 29 29

  19. 9. I am regularly recognized for my contributions. 9. I am regularly recognized for my contributions. (Respect & Appreciation) (Respect & Appreciation) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% NA NA Sessions D & E 68 53 50 55 54 56 44 50 46 Also, Session G, Five Languages of Appreciation 24 18 17 24 24 24 25

  20. 43. At this institution, we discuss and debate issues respectfully to get better results. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Session F 70 50 43 73 48 50 44 21 37 NA NA 24 9 13 20 26 26 29

  21. 22. Changes that affect me are discussed prior to implementation. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 62 45 46 80 56 50 46 30 43 Session F NA NA 24 10 8 25 30 23 26

  22. 58. Theres a sense we are all on one team at this institution. 58. There s a sense we are all on one team at this institution. (Collaboration) (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 69 47 44 64 63 53 48 36 32 Negative% NA NA Session F 24 18 21 23 19 25 29

  23. 55. There is regular and open communication among faculty, administration, and staff. (Faculty, Administration Staff Relations) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 71 48 46 82 60 51 47 36 39 Session F NA NA 22 9 8 21 20 16 27

  24. 42. Faculty, administration, and staff are meaningfully involved in institutional planning. (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% NA NA Session H & I 68 44 44 70 52 48 51 20 41 23 10 12 21 22 22 28

  25. 38. The role of faculty in shared governance is clearly stated and publicized. (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% Session I 78 57 55 82 77 54 51 41 57 NA NA 19 9 15 24 21 18 13

  26. Most important goal: Most important goal: Translate Employee Engagement Survey results into actions for improvement to make our work more fulfilling and satisfying for all of us.

  27. Breakout Sessions 10:45 am 12:00 pm Please see agenda for breakout session topics and locations most of you have registered and received reminder emails. (If you have not registered, sessions C, E, H & I have most available seats.) Each session will focus on results of one or two survey items. Working in groups of two or three, participants will respond to the following: Why do you think many people gave negative responses to item(s)? What can we do to improve? Groups will develop at least one recommendation for improvement. For the recommendation, group will provide following information.

  28. Recommendation Details Recommendation Details Engagement Survey Item(s) Strategy name? Brief Description Resources needed: Staff? Funding? Approximate amount? Office(s) or individual(s) responsible? Assessment How will we know if the strategy is working? (Review results of next survey. Others?) Timeline for implementation? Session leaders will give one-minute report at wrap-up session and submit for inclusion in Action Plan

  29. Lunch Activity: 12:30 pm 2:00 pm (note change of time) Boxed lunches will be available in Lobby of LSA, SciTech, and Taylor Science Please return to your breakout session room to eat lunch activity planned: each group discuss ways for increasing collaboration and sense of community Facilitators will give out cards for Door Prize drawings (so you must participate in the lunch activity to be eligible for door prizes.)

  30. Wrap-Up and Next Steps: 2:30 pm 3:30 pm (Note change of time) Facilitators will give brief report on sessions Drawing for Door Prizes

  31. Action Plan Next Steps Follow up Action Plan, including your recommendations, will be submitted to UNC System Office by January 31 Progress will be monitored by UNC System Office and reported to Board of Governors as required by UNC System Strategic Plan Action Plan will also be an important component of SACSCOC Self-Study and our next strategic plan Action Plan status reports to campus on regular basis (i.e., at Bronco Kickoff) Spring 2020, the UNC System Engagement Survey will be administered again Initiatives related to improving employee engagement will not go away anytime soon.

  32. 52. We celebrate significant milestones and important accomplishments at 52. We celebrate significant milestones and important accomplishments at this institution. (Respect & Appreciation) this institution. (Respect & Appreciation) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Negative% For discussion in Sessions on Recognitions Programs for Staff and Faculty. 84 68 71 73 79 75 65 62 71 NA NA 6 9 4 9 6 2 4

  33. 8. When I offer a new idea I believe it will be fully considered. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 75 61 58 82 72 57 63 60 55 NA NA 16 9 8 19 13 17 15

  34. 59. This institutions culture is special 59. This institution s culture is special something you don t just find anywhere. (Pride) anywhere. (Pride) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) something you don t just find Positive % 85 72 66 82 72 64 56 53 58 Negative% NA NA 9 9 8 16 21 16 16

  35. Overall Average Overall Average All 60 Items Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) All 60 Items mission. Positive % 77 63 60 78 73 62 63 53 57 Negative% NA NA 17 9 8 17 15 15 17

  36. 21. In my department, we communicate openly about issues that impact each other s work. (Communication) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 75 60 61 82 80 58 64 53 61 NA NA 14 9 4 14 15 16 16

  37. 13. We have opportunities to contribute to important decisions in my department. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 77 60 60 82 88 63 63 53 54 NA NA 14 9 4 12 13 17 18

  38. 23. People in my department work well together. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 80 66 59 82 88 59 62 56 54 NA NA 13 0 4 17 11 7 18

  39. 26. I can count on people to cooperate across departments. (Collaboration) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 72 54 49 64 60 52 57 48 42 NA NA 16 9 8 14 21 13 19

  40. 45. At this institution, people are supportive of their colleagues regardless of 45. At this institution, people are supportive of their colleagues regardless of their heritage or background. (Respect & Appreciation) their heritage or background. (Respect & Appreciation) Category Positive % Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Negative% 90 73 63 91 76 65 70 59 57 NA NA 12 9 4 12 17 7 12

  41. 39. Faculty are appropriately involved in decisions related to the education program (e.g. curriculum development, evaluation). (Shared Governance) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA IRP s (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % Negative% 83 66 68 80 82 67 71 43 70 NA NA 9 10 9 13 7 0 3

  42. 49. This institution actively contributes to the community. (Policies, 49. This institution actively contributes to the community. (Policies, Resources, and Efficiency) Resources, and Efficiency) Category Honor Roll UNC All FSU All (477) SAAO 1 (11) SAAO 2 (25) Faculty (169) EHRA Non-faculty (55) SHRA Exempt (47) SHRA Non-Exempt (170) Positive % 91 83 76 82 92 83 77 58 70 Negative% NA NA 6 9 4 6 8 3 7

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