Improving Service Delivery with IT Automation
IT automation streamlines processes by defining instructions for repetitive tasks, reducing manual work for IT professionals. Software tools and frameworks enhance efficiency, accuracy, consistency, and scalability in service delivery. Discover Ansible as a powerful open-source IT automation tool and learn about the benefits it offers. Explore Ansible Automation Platform for robust enterprise automation solutions, including People-Centric Linux Virtual Machine Deployment.
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Presentation Transcript
Information Technology Services Improving Service Delivery with IT Automation IT All Staff Conference October 4, 2022 Abiodun Obajinmi Enterprise Systems 0 Community Integrity Contribution Attitude
What is IT Automation? Information Technology Services IT automation is a set of instructions that are used to define the method of executing repeated processes that eliminates any sort of manual work erstwhile performed by IT professionals. 1 Community Integrity Contribution Attitude
How does IT Automation work? Information Technology Services It uses software tools, frameworks, and other machines to execute tasks that are repetitive in nature. 2 Community Integrity Contribution Attitude
Some Benefits of IT Automation Information Technology Services Efficiency Accuracy Consistency Scalability 3 Community Integrity Contribution Attitude
Ansible as an IT Automation Tool Information Technology Services Ansible is an open-source IT automation tool that provides simple but powerful automation for cross-platform IT tasks. Ansible is: Written in simple, human-readable format code Agentless (you don't have to install ansible on the target node) Idempotent (An operation is idempotent if the result of performing it once is the same as the result of performing it repeatedly without any intervening actions) 4 Community Integrity Contribution Attitude
Ansible Automation Platform Information Technology Services Ansible Automation Platform provides an enterprise framework for building and operating IT automation at scale, from hybrid cloud to the edge. 5 Community Integrity Contribution Attitude
People-Centric Linux Virtual Machine Deployment Information Technology Services Average Deployment Time = 120 mins Test Customer gets notified and receives VM Create VM and add resources Jira Ticket for VM request Provision and Configure VM Functionality and deploy VM Customer Virtualization Team Server Systems Team 6 Community Integrity Contribution Attitude
Tool-Centric Linux Virtual Machine Deployment Information Technology Services Average Deployment Time = 25 mins Test Customer gets notified and receives VM Create VM and add resources Jira Ticket for VM request Provision and Configure VM Functionality and deploy VM Ansible Playbooks Customer Version Control 7 Community Integrity Contribution Attitude
Key Takeaways Information Technology Services Identify processes where automation can be applied Automation is not a key for broken processes Though tasks can be automated, sometimes you still require human judgement 8 Community Integrity Contribution Attitude
Thank You Information Technology Services Questions? 9 Community Integrity Contribution Attitude
