Inclusive Usability Testing: Guidelines and Training
Discover how to conduct inclusive usability testing to enhance user experience for diverse audiences. Join upcoming training sessions and gain insights from experts in the field.
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Presentation Transcript
How to do inclusive usability testing September 2022 How to perform inclusive usability testing Ashley Peacock September 2023
How to do inclusive usability testing September 2022 Welcome Live captions during the online event toggle on/off Slides, a transcript and recording will be made available Please use the Q&A window to ask questions Please use the chat window for general conversation Feedback form to ask any follow up questions post-event
How to do inclusive usability testing September 2022 About AbilityNet
How to do inclusive usability testing September 2022 Up and coming training 14thSeptember InDesign and Accessibility 21stSeptember embedding accessibility at every stage of your project 28thof September Accessibility for copywriters 5thof October Introduction to Digital accessibility (Free session!) Discount code: AbilityNetTraining10 10% off
How to do inclusive usability testing September 2022 @MarkPoll 1: Why have you come to today s training? I have never done any usability testing and want to start I have done usability testing but want to be more inclusive Relevant to my organisation inclusive usability testing is on our agenda Just refreshing my skills Other (please use the chat window)
How to do inclusive usability testing September 2022 What is usability testing? A research method to evaluate how well a product or service is Usable Understand how users experience and use your products and services
How to do inclusive usability testing September 2022 What is inclusive usability testing? Accessible user experience Usability testing Diverse users Assistive technology WCAG Diverse perception Effectiveness Efficiency Autonomy Agency = Satisfaction Pleasure
How to do inclusive usability testing September 2022 Why do usability testing? Identifying barriers in the design of the product or service Uncovering opportunities to improve the experience Learning about the target user s behaviour and preferences Identify business opportunities Alleviate Design bias
How to do inclusive usability testing September 2022 Universal usability Usability Accessibility Universal Design
How to do inclusive usability testing September 2022 User Groups and Access Needs Vision Hearing Motor Cognitive
How to do inclusive usability testing September 2022 How many participants should be used? Nielsen Norman Group
How to do inclusive usability testing September 2022 When to test? Build Learn Measure
How to do inclusive usability testing September 2022 @Mark Any questions so far?
How to do inclusive usability testing September 2022 Finding participants How to find participants from diverse groups Considerations during recruitment Think about bias during recruiting Pay users for their time Build your own database
How to do inclusive usability testing September 2022 Assistive technology Screen readers eg JAWS, NVDA, VoiceOver (iOS), TalkBack (Android) Braille displays Switches, eye trackers Keyboard use Magnification Voice recognition Other settings and adaptive strategies
How to do inclusive usability testing September 2022 Over-relying on the same participants
How to do inclusive usability testing September 2022 Screener survey Focus on access needs rather than disability labels Accessible survey platforms Alchemer Survey monkey Microsoft forms
How to do inclusive usability testing September 2022 Accessible consent forms
How to do inclusive usability testing September 2022 @Mark Any questions so far?
How to do inclusive usability testing September 2022 The accessibility of the platforms used for research
How to do inclusive usability testing September 2022 The accessibility of platforms remote research Not needing further app downloads and/or creating accounts Usable with only the keyboard Able to zoom in to be able to view the digital product that is being tested Able to share system audio so that screen reader output can be heard by the moderator
How to do inclusive usability testing September 2022 The accessibility for remote research Send a document of the technical setup prior to the session Provide a buffer in the session to absorb unplanned technical or accessibility issues Let users choose their own technical preferences (e.g browser) Understand in advance how accessibility needs will impact the session
How to do inclusive usability testing September 2022 The accessibility of platforms lab-based research
How to do inclusive usability testing September 2022 @Mark Any questions so far?
How to do inclusive usability testing September 2022 Research plan
How to do inclusive usability testing September 2022 Inclusive tasks Make sure the tasks you write allow flexibility Find the contact page vs Please contact the organisation using email Scenarios Provide context Reduce ambiguity Effective for Neurodivergent populations But not all
How to do inclusive usability testing September 2022 Script writing using scenarios Consider the following task: Book a room for a holiday. Task scenario:You re planning a weekend away with two friends in Totnes. You plan to arrive on a Friday evening and leave on the following Sunday. The only constraints are that it shouldn t cost more than 150 per person (so 450 total) and the place you re staying shouldn t be more than 10km from the centre of Totnes.
How to do inclusive usability testing September 2022 Script writing using scenarios Task scenario:You re planning a weekend away with two friends in Totnes Task: Please book a room for a holiday Enquire into the settings they use Insight into how their disability affects booking What features would you consider in your choice? What features are missing?
How to do inclusive usability testing September 2022 Task writing exercise one Go to the following link: https://www.nationalrail.co.uk/ Create a task and scenario to test that the user is able to navigate to the departure information and understand nderstand the departure time functionality
How to do inclusive usability testing September 2022 Script writing pilot
How to do inclusive usability testing September 2022 Measurement of tasks
How to do inclusive usability testing September 2022 Adjusting Tasks We may need to adjust typical user research tasks to suit the needs of disabled participants. Allow enough time Technology / assistive technologies Language / communication
How to do inclusive usability testing September 2022 Moderating sessions enquiring into the experience
How to do inclusive usability testing September 2022 Moderating sessions prioritise tasks
How to do inclusive usability testing September 2022 @Mark Any questions so far?
How to do inclusive usability testing September 2022 Report writing prioritising issues Nielsen and Norman Group issue severity: frequency with which the problem occurs: Is it common or rare? impact: Does it block a user from completing the journey? How many user-groups does it affect? persistence: Is it a one-time problem that users can overcome once they know about it or will users repeatedly be bothered by the problem? Is it related to assistive technology?
How to do inclusive usability testing September 2022 Accessibility vs Usability findings Use products in different ways Personal preference or accessibility issue? Suggestions that produce conflicting recommendations Understanding of technical aspects of accessible digital content Different user groups = different needs Revisit findings and retesting
How to do inclusive usability testing September 2022 Report writing gauge your audience
How to do inclusive usability testing September 2022 Report writing be concise and engaging tl;dr Too long; Didn t read
How to do inclusive usability testing September 2022 Report writing make it accessible NA;DR not accessible; didn't read
How to do inclusive usability testing September 2022 Wrap-up
How to do inclusive usability testing September 2022 Useful resources Steve Krug UT script and consent form examples https://sensible.com/download-files/ Usability testing with Steve Krug https://digital.gov/event/2018/06/14/usability-testing-with-steve-krug/ Involving users in evaluating web accessibility https://www.w3.org/WAI/test-evaluate/involving-users/ Why you only need to test with 5 users - https://www.nngroup.com/articles/why-you-only-need-to-test-with-5-users/ GDS Service Design Manual: Running research with disabled people
