Innovative Lessons Learned in RFID Implementation for Libraries
Discover valuable insights and lessons learned from RFID implementation in libraries, including facility renovations, customer interactions, and operational efficiency. Explore the impact of RFID technology on customer experiences and operational effectiveness.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Lessons Learned -Facilities Renovations provide opportunity to implement RFID (and vice versa) Sorters need a lot of space, customers need space to place items, equipment and materials interfere with readers Compare costs of Kiosk vs Table Top Self Checks - Table top cheaper and more flexible Build your own Desk top rather than under-mounted staff pads Removed receipt printers from sorters
Lessons Learned - Customers The Public is initially concerned about staff losing jobs need to have standard public service messages ready Public need reason to go to self check reduce staff on desk RFID has helped enable staff spend more time on higher value customer interactions Other changes: hold process, floating collections have also helped Increase in circulation without increasing staff back up stats are helpful for messaging
Lessons Learned - Customers Most customers respond very positively to RFID More privacy; quicker check-in In control of transaction Greeter very helpful to introduce new technology First impressions are key ensure success Capitalize on the Wow factor Staff assistance will vary and that s ok do it for them, do it with them, hover just in case
Lessons Learned - Operations Running the pilot project created the knowledge base for a successful system implementation It s a project run it like one Efficiency improvements require a system implementation Have a backup plan for when sorter is down Running two parallel systems is difficult for a long time Upgrade on a closed Friday and opening with new on Saturday was stressful for staff
Lessons Learned - Training Cross & small group training works well Basic technical knowledge for staff so they can troubleshoot effectively and coach customers Need a lab to practice typical situations, test for SIP upgrades Schedule shifts in RFID branches for staff who are about to use new technology
Impact of RFID (and Other Changes) HPL Circs per FTE 2001-2011 24,000 22,000 20,000 18,000 16,000 Circs per FTE 14,000 12,000 10,000 2000 2002 2004 2006 2008 2010 2012
Next steps for Hamilton Improved statistical reporting through Xpresscheck management console and Exit Watch software Complete the rollout of the last self checks and gates Complete installations at remaining locations New Builds Lynden, Waterdown Renovations Terryberry, Kenilworth & others Inventory wand Library Dispenser for alternative service delivery Move from project implementation to operational mode Improve documentation and support processes
Next steps for Kingston-Frontenac Finish retagging project Replace Self checkouts Add inventory Book dispenser Lockers
Questions? Karen Anderson Director, Public Service Branches Hamilton Public Library kjanders@hpl.ca Mary Sakaluk Manager, Digital Technology Infrastructure Hamilton Public Library msakaluk@hpl.ca Lester Webb Manager, Systems and Technical Services Kingston-Frontenac Public Library lwebb@kfpl.ca
