Insight from Oracle Cloud Customers: Value Realization Program Overview
Gain valuable insights from the Hindsight is 20/20: Insight from Oracle Cloud Customers session, focusing on the Value Realization program. Learn about the objectives, research methodology, and results of engaging with Oracle's cloud customers to track and measure business outcomes throughout their cloud transformation journey.
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Presentation Transcript
Hindsight is 20/20: Insight from Oracle Cloud Customers Session ID: CAS4171 October 24th 12:30 pm 1:15 pm Moscone West Room 3016
Agenda Welcome and Introductions What is Value Realization? Overview of Value Realization Results How to Participate? Discussions 2
Christina Yue Quest Oracle Community Customer Learning Manager Christina.Yue@QuestOracleCommunity.org 4
Amir Hartman Oracle Global Customer Programs Executive Director 5
What is Value Realization? The goal of the Value Realization program is to engage with Oracle s cloud customers and help target, track and measure business outcomes throughout their cloud transformation journey. This includes providing insights and best practices to help achieve the fill potential of cloud investments, as well as quantifying and communicating the value customers experience from their cloud investments. Cloud Value Realization 7
Research Methodology Interviews with key business and IT leaders Profile Blind and Aggregated Data Diverse industries Global enterprises Small, medium, and large businesses 8
Objectives Benefit data collected through customer value assessment interviews Areas where their organization is performing strongly and other areas where they may be able to make improvements Key insights and critical success factors for a successful Oracle ERP Cloud transformation 9
Based on customer evidence we ve collected, first-year returns on investment from Oracle ERP& HCM Cloud fall into two main benefit categories: Operational Excellence Modernization, Integrated Business Insight and Agility 11
Overview of Value Realization Results ERP Cloud
Operational Excellence 13
Finance Modernization, Integrated Business Insight and Agility 14
Customer Feedback Insights The top three drivers for choosing Oracle ERP Cloud are: Modernize finance operations Influence business outcomes Enhance productivity 15
Best Practices for Oracle ERP Cloud Transformation Simplify and standardize environment Creating a culture of change management Innovative communication methods Executive mandate for cloud transformation Localize adoption goals and targets phased implementation approach Automate data integration 16
Overview of Value Realization Results HCM Cloud
HR Modernization, Integrated Business Insight and Agility 19
Customer Feedback Insights The top three drivers for choosing Oracle HCM Cloud are: Modernize HR operations Enhance data security Drive process efficiency 20
Best Practices for Oracle HCM Cloud Transformation Simplify and standardize your environment Creating a culture of change management Innovative communication and training methods Executive mandate for cloud transformation Create a performance-driven culture that rewards employees for their contribution Invest in reporting and analytics Make knowledge and people easily accessible 21
Value of Participation Customers Oracle Engagement Customers Being Heard Personalized Snapshot 23
Process Reach out to Christina.yue@QuestOracleCommunity.org to setup interview with customers A Value Snapshot assessment with customer (estimated amount of time required is 45 60min), was conducted. The outcome of which will include: Baseline KPIs Snapshot Report customized to customers business & industry, helping them track KPIs, measure business benefits and identify areas of improvement Benchmark Report enabling customers to compare key metrics to peers, including key insights & best practices Peer to Peer Connections A minimal investment of time with Oracle s Value Realization team enable customers to set baselines for process improvements, track & trend performance over time, and benchmark performance vs. others. Oracle Value Realization is a critical path to capture the value delivered from customers cloud investment 25
Customer Requirements: LIFECYCLE STAGE: PRE IMPLEMENTATION (BASELINE) AND/OR 6+ MONTHS POST GO LIVE PRODUCT FOCUS SCM CLOUD, CX SALES, MARKETING, SERVICE AND CPQ CLOUD, HCM CLOUD, ERP CLOUD, AUTONOMOUS DATABASE CUSTOMER HEALTH REASONABLY HAPPY CUSTOMERS FLUENT IN ENGLISH
Want to participate? Have Questions? Contact Christina.Yue@QuestOracleCommunity.org To see full results go to HCM https://info.questoraclecommunity.org/hcm- benchmarking-survey ERP https://info.questoraclecommunity.org/ERP-benchmarking- survey 27
Booth 1512 Moscone South Helping customers plan, deploy and optimize Oracle technology solutions The real story: customer stories about victories and pain points along their Oracle journeys Career-changing connections: guidance and support from a community of users with shared interests Wealth of resources: entire catalog of webinars, blogs, customer stories, community surveys, whitepapers and more Virtual and face-to-face events: connect and learn from peers, Oracle teams and thought leaders on global, regional and local scale Membership benefits: questoraclecommunity.org/membership Real stories. Real people. Real solutions.
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