Insights on Municipal Corporation of Delhi Services
Explore a detailed report on the ward committee and civic services provided by the Municipal Corporation of Delhi. The report includes comparisons of complaints and issues raised, highlights of registered complaints and unauthorized construction complaints, and an analysis of issues raised by councillors across various zones. Discover key data on complaints, issues, political party attendance, and more.
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Presentation Transcript
Report on Ward Committee and Civic Services Provided by the Municipal Corporation of Delhi 1
Comparison of Complaints during January to June 2014 and Issues Raised during January to December 2014 across all the three MCDs 2
Highlights Complaints Registered (January to June 2014) Total 31,551 complaints Top 3 complaints: Solid Waste Management (SWM) (9636 complaints) Nuisance due to stray dogs, cow, monkeys and other animals (9161 complaints) Drainage (3634 complaints). 40% on complaints related to animals: 3928 complaints on Removal of Dead Animals (in SWM) & 9161 complaints on Nuisance caused by animals Highest Complaints: Rohini Zone (5438) Least Complaints: City Zone (556) Not clearly registered complaints: 1165 3
Highlights Unauthorised Construction Complaints 4
Highlights Issues Raised (January to December 2014) 28 councillors haven t raised a single issue: 11 (out of 143) female councillors and 17 (out of 122) male councillors 5065 and 4027 issues raised by female and male councillors, respectively Top 3 issues raised: Solid Waste Management (1375) Garden/Park (992) License (815) Total 9092 issues raised 5
Zero issues raised Corporation Zone Councillor Name Mehak Singh Sanjay Surjan Usha devrani Shastri Varyam Kaur Kamal Devender Kumar B.B. Tyagi Jai Gopal Azad Singh Manisha Jasbir Karala Reeta Chauhan Ravinder Gupta Yogender Chandolia Raghuvinder Shokeen Rekha Gupta Chander Prakash Farhad Suri Neetu Sahi Ram Anju Gupta Dimple Chadha Ankita Saini Sarita Choudhary Satish Upadhyay Sunita Kirshan Neelam Parveen Rajput Const. No. 254 246 266 236 211 219 221 232 30 29 4 91 92 44 54 195 154 208 199 125 115 164 177 161 189 138 139 131 Party BJP BJP BJP CONG IND BJP BJP BJP BJP CONG BSP BJP BJP BJP BJP JDU CONG CONG BSP CONG BJP BJP BJP BJP BJP INLD INLD IND Shahadra North Shahadra South Zone EDMC Narela Karol Bagh NDMC Rohini Central zone West South SDMC Najagfgrah
Highlights Political Party Attendance: SP (85%), NCP (75%), BSP (61%), BJP (60%), IND (60%), Congress (59%), RLD (50%), JDU (10%), INLD (7%) Issues Raised: RLD (Avg. 57), BJP (Avg. 37), Congress (35), SP (32), BSP (26), IND (24), NCP (14), INLD (0), JDU (0) 7
Key Issues Non-responsive & non-accountable administration Disengaged councillors Disorganised Grievance Redressal Mechanism 8
What Needs to be Done For a Robust Complaint Management System: Onus should be on the complaint management system to direct complaints to concerned authorities & not on the citizen Unified system which covers all the civic issues in the geography irrespective of the service providers In order to accomplish this, cooperation between the Central, State and MCD is crucial 9
What Needs to be Done By Councillors: Councillors need to attend meetings regularly and actively participate in the deliberations They must raise relevant issues in their various forums by studying the civic complaints registered by the citizens and using the data effectively particularly in the ward committees Councillors need to be assertive and ensure that the complaints are tracked and proactive steps are taken for implementation of redressal 10
What Needs to be Done By Media, Civil Society Organisations (CSO) and Citizens: Citizens should actively register complaints Interact regularly with the authorities to raise issues that can be addressed in various government forums Proactively engage councillors throughout their tenure, and not just during the elections Should attend ward committee meetings regularly to understand how the process of governance functions and follow-up discussions over there with their municipal councillors 11
Thank You 12
