Intercity Bus Operator Services RFP Details - Reagan MTD

RFP: ICB Operator Services RFP currently open with proposals due in by April 15, 2025 / 1PM Central

Overview of RFP Reagan Mass Transit District is pass through entity, with 5311F funding from the Illinois Department of Transportation. Two Intercity Bus Routes are at the heart of this RFP Interstate 88 (Chicago to Davenport, Iowa) Interstate 39* (Chicago to Danville, Illinois) Deadline for submission: April 15, 2025 / 1:00 PM (central)

Key Dates for RFP March 14, 2025 RFP Released March 24, 2025 Non-mandatory Pre-Proposal Meeting April 3, 2025 Deadline for submittal of questions / clarifications April 8, 2025 Responses to questions and clarifications April 15, 2025 Deadline for submittal of proposals to Reagan MTD May 5, 2025 Award of successful proposal announced July 1, 2025 Implementation of service

RFP Specifics Initial scope of contract is for a single year, starting July 1, 2025 Four (4) one (1) year options are also available for Reagan MTD to exercise at their sole and exclusive option Service Operator is required to provide client references from the past five (5) years Service Operators MUST provide a Unique Entity Identification (UEI) Number Service must be timely operated seven (7) days a week, three hundred sixty- five (365) days a year Proper ticketing must be offered and additional stand-alone ticketing, may be required Service Operator buses will be required to obtain access to Intercity Bus s station or other nationwide Intercity Service Operators facilities

RFP Specifics An interline agreement with one or more approved nationwide intercity bus services to facilitate common ticketing and easy exchange of passengers and baggage along the determined corridor(s) is required Most (51%), preferably all, stops are associated with an indoor terminal and/or facility where passengers can buy tickets, including tickets for trips with a leg on one or more approved nationwide intercity bus services, and have basic amenities available to them, is required Wireless internet, which has consistent coverage in most of the areas of the identified Intercity Bus routes, will be required On-time performance, as well as consistency and reliability will be monitored by RMTD Capacity to carry luggage is a requirement for funding this program

RFP Specifics A uniform bus fare structure will be maintained with standard transportation fees subject to RMTD s final approval All buses utilized by the Service Operator for this Contract must be fully accessible to persons with disabilities and to that end the Service Operator(s) shall meet both the letter and spirit of the American with Disabilities Act (ADA) requirements Public address systems must be operational and utilized by the operator during revenue operations Service Operator(s) must provide rider comment cards on buses and submit quarterly copies of comments received A customer complaint procedure will be required and all complaints and staff action taken in regards to each complaint shall be documented, saved, and provided to RMTD upon its request

RFP Specifics RMTD is to be notified of any service cancellations within one (1) hour of the event causing the service cancellations or as soon as is reasonably practical Any and all communication and protocol will be followed, including if there is to be any delay beyond twenty (20) minutes on any service or stop Timely and accurate far box and service time and fee reporting will be provided, and, if needed provide prompt and accurate customer refunds The Service Operator(s) Project Manager shall be available, on a daily basis to provide responses to inquiries of RMTD on all matters

Questions