ISC Charges and IT Billing at Penn

Demystifying ISC Charges

Why is this relevant to you as a BA? Total Wharton Departmental spending (Non-WCIT) approximated $1.04 M in FY18 21 Departments spent in excess of $5k, and 18 Departments spent in excess of $15k, during FY18. When a department moves offices, Ports and IP addresses are NOT automatically disconnected and billing is NOT automatically stopped or transferred to the new department occupying the space You have to request these things separately from ISC Process to disconnect ports and IP addresses is not as straight-forward as it may seem If your department has moved offices, chances are you may be paying for ISC charges belonging to another department First ORG I worked for paid for ports in previous office for 5 years Most recently we paid for 20 ports and 43 IP addresses for 7+ months (~$5k) Even if your department has not moved recently, a periodic and routine review is still advisable Requests can include incorrect budget codes, which ISC does not always question or confirm When departments have equipment changes, like fewer printers or change in coverage for AirPennNet, it can leave them with ports and IP addresses that they don t need but are still being charged for Without oversight and review, incorrect charges can persist for years

Different Types of ISC Charges There are several different types of charges that ISC charges within the Bill of IT, including: Administrative Systems Email SMTP Back It Up Listserv Third Level Domain Central Service (IP's) Box Mainframe Video Services PennCloud Data/Voice Ports Voice (Telecom) Services Secure Remote Backup Webhosting For a complete listing of services visit: https://www.isc.upenn.edu/services

Some Types of ISC Charges Further Explained Ethernet Ports (literally the wall plate connections for phones, computers, printers, fax) coded to specific buildings, suites and rooms IP Addresses (either dynamic or static) for computers, printers, PennNet phones, etc. Dynamic IPs - can change as devices connect to the Penn network and are used when you connect any devices to the internet via Ethernet cables to the ports (Note: Dynamic IP ranges can be shared between departments) Static IPs - need to be registered and assigned by IT support staff. Never change once they are assigned to a device on the network. Used for remotely connecting to computers from off campus as well as printers and other tech equipment Wireless IP at Penn quantity is your Wireless IP count. The counts are reviewed every year and will only change in the event there of a significant change such as adding a new access point (router). Wireless IPs are used mostly for any device that connects to the network via AirPennNet, but mostly for mobile devices like laptops, tablets (iPads, Surface), and cellphones PennNet Phones in addition to IP addresses for phones, the phone sets themselves as well as the phone numbers are charged to departments as part of the Bill of IT

Client Bill From Apptio System

ISC Network Billing Detail Report From Business Objects Description $$ ITEM Location This report can be run by following this path in Business Objects: Public Folders>ISC Billing>ISC Network Billing Detail List of Building Codes: https://upenn.app.box.com/v/BuildingCodes List of Service Charges: https://www.isc.upenn.edu/service-rates

Penn Ethernet Port Example Building (VAN) Room (137) Plate Number (1) Ports on the Plate (U1, U2, U3, U4) U1 U2 U4 U3

If a Department is Using your Former Ports Ports and IPs may not be able to be disconnected You will need to work with your Local Service Provider (LSP, i.e. WCIT) within Wharton to identify the group using your former ports/IPS You may need to transfer funds between departments once charges are agreed upon ISC will only refund money to your department if you can show that you requested the disconnection of ports and IP addresses Check your report each month, because other departments may show up in your bill

New Procedures to Disconnect and Stop Billing 1. Contact your LSP (Wharton IT rep) They will need to help you identify Ports and IP addresses being used in your department (this may take a while) 2. LSP submits a request to ISC to make the changes using the new ISC Support Center Keep a copy of the request for future reference 3. ISC Billing is automatically notified once the items are disconnected or reassigned to a different budget code and will stop charges You can cc ISC Billing (billing@isc.upenn.edu) but it is not necessary

New ISC Support Center https://upenn-dwp.onbmc.com/dwp/app Name of Initiative 10

Contacts and Resources Your Wharton Computing IT Support Rep Note: Each department may have a different rep that provides technical supports and these requests can be made to the same Wharton Computing staff member or team that you typically request IT assistance from If you have questions about who to reach out to, CTS -Client Support can help admin-support@wharton.upenn.edu ISC Client Care (allows you to track tickets) help@isc.upenn.edu ISC Billing (only billing issues, no disconnections) billing@isc.upenn.edu

Apptio System Access and Resources Apptio Access Form Additional Resources, including Apptio office hours https://www.isc.upenn.edu/apptio

Questions?