ISO 10014:2021 Overview – Guidelines for Financial and Economic Benefits
This presentation provides a summary of ISO 10014:2021, focusing on quality management systems and how they can lead to financial and economic benefits. It outlines the top-down structured approach for monitoring key metrics, implementing improvement actions, and fostering effective management for organizational success. Discover the key aspects, benefits, and implications of adopting ISO 10014:2021 to enhance profitability, competitiveness, customer loyalty, and operational performance.
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Presentation Transcript
ISO 10014:2021 Overview Quality management systems Guidelines for realizing financial and economic benefits ISO/TC176 TG 01
Purpose The purpose of this presentation is to: provide a summary of ISO 10014:2021, Quality management systems Managing an organization for quality results Guidelines for realizing financial and economic benefits present the latest updates ISO/TC 176/TG 01
Introduction Introduction to ISO 10014:2021 This International Standard is specifically directed to the top management of an organization It provides guidelines for realizing financial and economic benefits by applying a top-down structured approach for monitoring and trending key metrics and taking improvement action applying the quality management principles and the quality management system Adoption of these principles is a strategic top-management decision Implementation of these principles establishes and enables a linkage between effective management and the realization of financial and economic benefits and other organizational goals ISO/TC 176/TG 01
Content Contents of ISO 10014:2021 Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Top-down structured approach to realize financial and economic benefits 4.1 Overview 4.2 Top-down structured approach
Content Contents of ISO 10014:2021 4.2 Top-down structured approach 4.2.1 General 4.2.2 Stage 1 Analysis of results Evaluate, validate, review, identify opportunities and and metrics at risk, and assign action plan 4.2.3 Stage 2 Analysis of process Plan, Do, Check, Act 4.2.4 Review and approve results of actions taken
Key Aspects Key Aspects of the ISO 10014:2021 are: content is addressed to top management, top-down structured approach to improvement, while incorporating PDCA, alignment to ISO 9000:2015, ISO 9001:2015, Quality Management Principles. ISO/TC 176/TG 01
Benefits Benefits of using ISO 10014:2021 are: improved profitability, improved budgetary performance, increased competitiveness, improved customer retention and loyalty, optimized, effective and efficient processes, improved supply chain performance. ISO/TC 176/TG 01
Revision of ISO 10014:2016 incorporates changes in ISO 9001:2015 quality management principles, rationale and concepts; alignment with ISO 9001:2015 and complements ISO 9004:2018; alignment with revised QM principles and rationale; alignment with new concepts, terms and definitions a more lean document brief and easy to understand, apply and management readable a document to explain what to do to realize financial and economic benefit ISO/TC 176/TG 01
Summary The ISO 10014:2021 standard provides guidance on: realizing financial and economic benefits by applying a top-down structured approach for monitoring and trending key metrics, taking improvement action applying the quality management principles and the quality management system, determine maturity levels that can be used to rate an organization on the implementation of a top-down structure, benchmark and effective utilization of resources. Content of the document has been simplified, notably with respect to terminology and structure, to make it more readily understood and applied by the interested parties, primarily top management ISO/TC 176/TG 01
For more information To obtain a copy of ISO 10014:2021 http://www.iso.org/iso/store.htm ISO TC 176 homepage https://committee.iso.org/home/tc176 ISO Online Browsing Platform https://www.iso.org/obp/ui/#search ISO/TC 176/TG 01
For more information Publications related to ISO 10014:2021 in the ASQ Quality Progress Standard Issue Column: Paddle Like The Dickens - May 2018 Prove Your Worth - Dec 2018 A New Perspective - Nov 2019 Always Be Prepared - Aug 2020 To the point - April 2021 Demystifying Cost of Quality - Sep 2021 ISO/TC 176/TG 01
