ISO 10018:2020 Revision Overview - Quality Management Systems Guidelines
Learn about ISO 10018:2020, which provides guidelines on engaging people in quality management systems to enhance their involvement and competence. This presentation covers the purpose, introduction, content details, and main changes of the standard.
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Presentation Transcript
ISO 10018:2020 Revision Overview Quality management systems Guidelines on people engagement ISO/TC176 TG 01
Purpose The purpose of this presentation is to: provide a summary of ISO 10018:2020, Quality management systems Guidelines on people engagement. Note: Although this standard is intended to address these concepts in relation to quality management systems and standards, they can be applied to other management systems, standards, and disciplines. Note: Quality culture is further addressed in detail in ISO 10010 ISO/TC 176/TG 01
Introduction Introduction to ISO 10018:2020 This standard provides gives guidelines for engaging people in an organization s quality management system and on enhancing their involvement and competence within it. People engagement is the emotional commitment that people have to the organization and its goals. Their engagement with the quality management system is an extension of this emotional commitment. Published 2020 ISO/TC 176/TG 01
Content Part 1 Contents of ISO 10018:2020 Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 Strategy 4.1 Considerations 4.2 Link to ISO 9001 and other quality management standards and systems 4.3 Potential action steps 4.4 Potential benefits ISO/TC 176/TG 01
Content Part 2 Contents of ISO 10018:2020 5 Quality culture 5.1 Considerations 5.2 Link to ISO 9001 and other quality management standards and systems 5.3 Potential action steps 5.4 Potential benefits 6 Leadership 6.1 Considerations 6.2 Link to ISO 9001 and other quality management standards and systems 6.3 Potential action steps, 6.4 Potential benefits 7 Training and development 7.1 Considerations 7.2 Link to ISO 9001 and other quality management standards and systems 7.3 Potential action steps, 7.4 Potential benefits ISO/TC 176/TG 01
Content Part 3 Contents of ISO 10018:2020 8 Knowledge and awareness 8.1 Considerations 8.2 Link to ISO 9001 and other quality management standards and systems 8.3 Possible action steps 8.4 Potential benefits 9 Improvement 9.1 Considerations 9.2 Link to ISO 9001 and other management standards and systems 9.3 Possible action steps 9.4 Potential benefits ISO/TC 176/TG 01
Main Changes This second edition cancels and replaces the first edition (ISO 10018:2020). Main changes of the ISO 10018:2020 revision in accordance with the revised ISO Quality Management principles, "people involvement" has been changed to "engagement people"; the different clauses have been linked to those in ISO 9001:2015. competence has been transferred from ISO 10018 to the revised ISO 10015. ISO/TC 176/TG 01
Benefits Benefits of using ISO 10018:2020 A strong positive quality culture where people agree upon and care deeply about organizational values, Can improve business performance and motivate people and coordinate their behaviour towards a vision and specific performance goals, When people are engaged, organizations perform better, Greater clarity in people understanding their individual roles in implementing the strategy, Can be applied to other management systems, standards, and disciplines. ISO/TC 176/TG 01
Summary The ISO 10018:2020 standard provides: concepts for improving people engagement; guidance on how changes can be made to the level of people engagement within organizations of all types and sizes; methods to develop and manage the strategy of people engagement including: involvement and contributions of interested parties; clarifying individual roles in implementing the strategy; development of people s competence; ISO/TC 176/TG 01
For more information To obtain a copy of ISO 10018:2020 http://www.iso.org/iso/store.htm ISO TC 176 homepage https://committee.iso.org/home/tc176 ISO Online Browsing Platform https://www.iso.org/obp/ui/#search ISO/TC 176/TG 01
