ISO 9000 Quality Management Systems and Standards
Learn about ISO, the International Organization for Standardization, and its ISO 9000 family of standards, including ISO 9000:2005, ISO 9001:2008, and ISO 9004:2009. Discover the basic concepts, requirements, and principles of quality management systems set by ISO to enhance efficiency and effectiveness in various organizations.
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Presentation Transcript
Quality Management Systems and Standards ISO 9000
What is ISO International Organization for Standardization Develops voluntary standards to help promote international trade Network of national standards bodies Has published over 19,500 international standards covering technology and manufacturing
What is ISO 9000? Family of standards relating to quality management systems
The ISO 9000 Family ISO 9000: 2005 Basic concepts and language ISO 9001: 2008 Requirements of a quality management system ISO 9004: 2009 How to make quality management systems more efficient and effective
ISO 9000: 2005 Covers concepts and language Helps make sure everyone is using the same terms to mean the same thing.
ISO 9000: 2005 Example Quality management system Management system to direct and control an organization with regard to quality Management System system to establish policy and objectives and to achieve those objectives System set of interrelated or interacting elements Organization group of people and facilities with an arrangement of responsibilities, authorities, and relationships Quality Degree to which a set of inherent characteristics fulfils requirements
ISO 9001: 2008 Requirements for a quality management system 8 clauses Scope Normative references Terms and definitions Quality management system Management responsibility Resource management Product realization Measurement, analysis and improvement
The Eight Principles of ISO 9000 Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships
Operating Principle Act Plan Check Do
ISO 9004: 2009 Provides guidance for the continual improvement of the quality management system
Documentation of a Quality Management System Quality policy Quality manual Quality objectives Quality procedures
ISO 9001 Certification/Registration ISO does not offer certifications Organizations can hire an outside company to audit them to certify that they are meeting ISO 9001 These organizations must meet ISO 19011:2011
Why become ISO 9001 certified? Increase quality of the product Shows customers that the organization has high quality Increase profits through increased sales and decreased waste Makes organization accountable Some organizations require their suppliers to be ISO 9001 certified
Becoming ISO 9001 Certified 1. Develop a quality manual 2. Document procedures 3. Secure top management s commitment 4. Ensure customer requirements are determined and met 5. Hire an accredited certification company 6. Conduct internal audits 7. Submit to external audits
Certification Statistics Year 1995 2000 2005 2010 2011 World Total 127,348 510,349 773,843 1,118,510 1,111,698 Number of countries 95 153 161 178 180
Certification Statistics Top 10 countries for ISO 9001 certifications in 2011 1 China 328,213 2 Italy 171,947 3 Japan 56,912 4 Spain 53,057 5 Germany 49,540 6 United Kingdom 43,564 7 India 29,574 8 France 29,215 9 Brazil 28,325 10 Republic of Korea 27,284 United States 25,811
ISO 9001 vs. TQM Not interchangeable ISO 9000 may be redundant in an organization with TQM ISO 9000 can be a stepping stone to TQM
