IT Report Highlights and System Performance Overview March-April 2021
This report covers IT incident highlights, service availability, and MarkeTrak performance for March and April 2021, including details on retail and non-retail incidents and maintenance activities.
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Presentation Transcript
Information Technology Report Mick Hanna Supervisor, IT Support Services ERCOT Public April 2021
Incident Report Highlights Service Availability March 2021 Retail Market IT systems met all SLA targets Market Data Transparency IT systems met all SLA targets Retail Incidents & Maintenance March 2021 3/21/2021 Retail Site Failover. 3/24/2021 to 3/27/2021 Retail Release in RMTE 2/7/2021 to 3/21/2021 MarkeTrak performance was impacted due to application logs. Non-Retail Incidents & Maintenance March 2021 3/15/2021 3/18/2021 Site Failovers 3/23/2021 3/24/2021 3rd Party Vendor Issue with Certificate Revocations 3/30/2021-- 4/1/2021 Planned R3 Releases 2 PUBLIC
Nonstandard Retail Outage Request NOTICE DATE: April 06, 2021 NOTICE TYPE: M-A040621-01 Release - Retail SHORT DESCRIPTION: Retail Release May 2021 INTENDED AUDIENCE: ERCOT Market Participants DAYS AFFECTED: May 01, 2021 1400* - May 03, 2021 00:00 LONG DESCRIPTION: ERCOT project PR288_03 (Update to Registration System) will be migrated to the ERCOT production environment following notice of outage completion. * Extended Retail operational outage will be brought for approval to the Retail Market Subcommittee meeting 04/14/2021* 3 PUBLIC
MarkeTrak Performance MarkeTrak Availability (%) Response Time (seconds) Monthly Average 2.53 20.90 3.01 1.75 March 2021 SLO (seconds) 12 Month Average 1.62 8.35 1.75 3.69 API QueryDetail 100.00 100.00 100.00 99.94 99.99 2 10 10 10 API QueryList API Update GUI Average 4 PUBLIC
MarkeTrak Performance Daily Breakdown 4/1/2021-4/12/2021 Daily Breakdown Over Last 180 Days 5 PUBLIC
