Key Dates and Timelines for Staff Engagement Session Feb. 2020
Important dates and milestones outlined for the Staff Engagement Session in February 2020, including migration communication, go-live dates, new pricing details, and member options for closing sites. Stay informed and engaged with key updates and timelines.
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Presentation Transcript
Staff Engagement Session Feb 2020 Staff Engagement Session Feb 2020 AGENDA Key dates & timelines Updates Questions
Key Dates/Timelines Key Dates/Timelines Opening Date for SLLC Saturday 15thAugust; Closure dates:- Waves Saturday 20thJune CLC Saturday 4thJuly Cascades Friday 14thAugust Existing Craigavon Centres - Council TBC; Water Sports Centre - current location until Sept 2020.
Communication around SLLC Migration Communication around SLLC Migration 17thFeb Leisure Champions, Duty Officers, Receptionists and Project Board briefed 18thFeb brief Press Release issued Remainder of staff in all Leisure Centres, Distribution of hard-copy of Leisure Matters to all Indoor Leisure staff, Email to all Council Staff with key messages, All Craigavon area Clubs contacted Existing customers to be directed to the Leisure Centres for FAQs or to sllc@armaghbanbridgecraigavon.gov.uk 28th Feb Residents Newsletter
Key dates/Timelines Key dates/Timelines Legend Go Live 1stApril 2019; Banbridge Legend Go Live 1stApril 2020; Armagh Legend Go Live 15thAugust 2020; Craigavon Online booking, payment, membership application Kiosks at SLLC, BLC, OLC One database Communications - customer relationship management
Key dates/Timelines Key dates/Timelines New Prices live on 1stApril 2020 Premium Membership (all sites) 29.95. Existing concessions continue Over-60s free swim to continue New concessions - swim lessons and Just About Managing families Minor changes in PAYG. New Memberships for SLLC available from May. Health & Beauty Suite is not included in the 29.95 Premium plus H&B Suite Membership 44.95 pm Swim & H&B Suite - 34.95pm
Existing Members at a site that is closing can:- Use any other centre with a 10 reduction in DD for the duration of the closure of their current centre Freeze their DD if they sign up for SLLC We will contact existing Members about Inductions, options before SLLC opens
Key dates/Timelines Key dates/Timelines Continuous Assessment Swim Lessons Go Live 31stAugust 2020 New Software to be sourced DD and Cash Option for Customers Children on programme FOC swimming for programme duration Concession Charge introduced
For Customers and Public. For Customers and Public . Really important that we give out a consistent and positive message The Council is making a 35m investment in the Community. Frequently asked Questions ( and Answers) We can t predict all of them; If we ve missed anything, make a note and tell people; FAQs - Leisure Matters webpage and the Leisure Centres webpage All Centres are provided with information including FAQs
Updates Updates SLLC JDs Evaluated and agreed. OLC and BLC JDs in development. Most SLLC and BLC/OLC Proposed Rotas already communicated. Some SLLC and BLC/OLC Rotas still in development communicated by Friday 28thFeb. New severance/redundancy scheme - Full Council March latest. No compulsory redundancies. Most people will be assimilated into new posts:- Filling SLLC posts agreement (internally) complete by April/May All SLLC Posts commence from 20thJune 3rdJuly.
Updates Updates Those leaving will have to stay (at least) until SLLC is open Existing policy on staff use of leisure facilities will remain Opening Hours Proposals agreed by Council SLLC & BLC/OLC. No change to Dry Centre opening hours agreed by Council. One: One ( non-committal) Meetings with staff and TU Reps Feb. Gym Equipment & Indoor Cycles - Update Only one induction is required across Borough
Vision Workshop with Champions What does success look like? How do we measure it? When will we achieve it? Why we think it s important Happy staff/customer Inclusive community First year review Life style change-customers Excellent customer service Customer focus groups Fifth Year steady state Job satisfaction Passionate Pathways From the beginning Customer satisfaction Hard work Health Service remains in house Award winning
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