La Crosse County Crisis Program Change Team Report
This report details the changes implemented by the La Crosse County Crisis Program team from April to October 2017, focusing on improving follow-up practices and decreasing readmissions to the inpatient psychiatric unit. The project changes, data outcomes, and future goals are discussed, highlighting the team's efforts to connect more individuals with resources and enhance crisis planning through community collaboration.
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Presentation Transcript
DUDE, WHERES THE FOLLOW-UP? La Crosse County Crisis Program April-October, 2017 Change Team: Tara Allert, Mary Jacobson, Becca Kobernick, Katie Donahue, Paige Wanderling Team Leader: Jaimie Basina Team Sponsor: Donna Christianson
AIM Connect More Individuals with Resources Decrease Readmissions to Inpatient Psychiatric Unit Increase Adult Crisis Follow-Up
PROJECT CHANGES Follow-Up with Inpatient Behavioral Health Discharges Hospital safety plan #1 Clarified process for crisis follow up Written process for documentation of request Train Crisis Responders on Criteria for Follow- Up Requests #2 Morning staffing on follow-up requests CARE Center Follow- Up Post Stabilization Discharge Share discharge plan with case manager #3 CARE Center will continue follow-up
DATA/OUTCOMES Baseline: >5 Days/None = 10 (50%) Total Requests = 20 Change Project: >5 Days/None = 23 (15%) Total Requests = 156 Follow-Ups Across Cycles 80 70 60 Follow-Up Requests 50 40 30 20 Rapid Cycle Comparison 10 0 140 Cycle 1 Cycle 2 Cycle 3 120 Follow-Ups 100 # of Requests 80 60 40 20 0 Hospital Referrals MC Request for Follow-Up CARE Center Referrals Baseline Change Results
FUTURE GOALS Continue Implemented Process Where Do I Find Crisis Notes? Improve Crisis Planning Community Collaboration
