Learning from Incidents: Contradictions and Research Insights
Explore the concept of learning from incidents in organizations, focusing on contradictions, research designs, and the role of networks. Discover how incidents are used as inputs for organizational learning to prevent future occurrences. Delve into social network analysis and thematic analysis to understand the complexities of learning from incidents.
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Presentation Transcript
Contradictions in Learning from Incidents Victoria Murphy Professor Allison Littlejohn Professor Bart Rienties
Learning from Incidents What is learning from incidents?
Learning from Incidents Definition A form of organisational learning using accidents and near-misses as an input. The aim of LFI is to prevent future incidents. Often discussed in relation to high-risk industries such as aviation and the energy sector. It involves learning at multiple levels: individuals, teams, networks, and organisations. 3
Learning from Incidents Process Littejohn et al., 2017; Margaryan et al., 2018 4
Research Design Investigating how teams learn from incident information
Research Design Research questions 1.What role do networks play in LFI? 2.What does learning mean in this context? 3.What enables and constricts learning in LFI? Littejohn et al., 2017; Margaryan et al., 2018 6
Research Design Research design 3 163 45 165 7
Research Design Research design 3 163 45 165 8
Research Design Social Network Analysis Geography matters closely connected/reliance on formal positions Meetings matter more opportunities to connect outside your team Networks are used for 4 purposes: Formal information distribution Non-formal information gathering Informal information sharing Contextualising 9
Research Design Thematic Analysis 24 different things associated with the learning in LFI Diversity of views across workers 10
Research Design Activity theory: Describe the activity system 1. Define number of activity systems: Fisher s exact test on objectives 2. SNA: Description of community and division of labour 3. Thematic analysis: Object 4. Systematic text condensation with interviews: artefacts , rules 11
Research Design Activity theory: Contradiction analysis 1. Discursive manifestations of contradictions: versus coding of interviews 2. Bring it all together 12
Research Design Activity theory: Contradiction analysis 13
References Littlejohn, A., Margaryan, A., Vojt, G., & Lukic, D. (2017). Learning from Incidents Questionnaire (LFIQ): The validation of an instrument designed to measure the quality of learning from incidents in organisations. Safety science, 99, 80-93. Margaryan, A., Littlejohn, A., & Lukic, D. (2018). The development and evaluation of a Learning from Incidents toolkit. Policy and Practice in Health and Safety, 1-14. 15
