Library Department Communication and Verification Guidelines
Enhance communication within library departments through distribution emails and phone number verification settings. Learn how CCS-hosted emails work and the importance of maintaining valid phone numbers in the Polaris system to avoid reputation issues.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Circulation/ILL Advisory DECEMBER 9, 2022 Group
5a. CCS-Hosted Department Distribution Email
Background With a distribution email, someone could contact relevant staff at a library by emailing the department distribution list Example: emails to prkcirc@ccslib.org will be sent to just Park Ridge staff on that distribution list Technical Services departments have library specific, CCS-hosted distribution emails
CCS-Hosted Department Distribution Email CCS does not currently host distribution emails for Circulation or ILL departments Use for circulation and interlibrary loan questions Example: Email lvkcirc@ccslib.org for a request to check the shelf for a claimed intra-CCS loan item
CCS-Hosted Department Distribution Email Expectations and Maintenance Libraries: Would respond to inquiries to their library's distribution list in a timely manner Would inform CCS of staff email additions or removals to the distribution list CCS: Would add and remove staff emails from the lists as needed
5b. Polaris Phone Verification Settings
Background Sending text notices to invalid (improperly formatted) phone numbers can downgrade the sending reputation, which could lead to the carrier blocking the notices Recommendation from Innovative is to remove improperly formatted numbers
Polaris Phone Verification Settings Polaris has a phone verification setting When this setting is active, patrons can only have phone numbers that fit certain formats (10 digits, no letters) If the phone number does not fit a valid format, staff will see an error message when saving the patron record
Polaris Phone Verification Settings Users with other data or types of numbers in their record will be flagged by the verification system, including: Extensions International numbers Do Not Call notes If the patron does not have a phone number on file AND only receive email or print notices, they will not be flagged Patrons will still be able to modify or add a phone number with an invalid format in the PowerPAC
Polaris Phone Verification Settings This setting can only be activated at the System Level This setting can: Consider all phone numbers OR Just numbers used with text notifications
Background Aside from processing the picklist and unclaimed holds (CCS Governing Board Policies, p.41) CCS does not have set guidelines on reports or report-adjacent activity for Circulation staff CCS is interested in creating guidelines around report use, including: Which reports Circulation staff are expected to use How often If any reports should be codified into policy
