LINE Official Notification Template Guidelines
Create effective LINE Official Notification messages using predefined templates. Learn about allowed use cases, message design guidelines, message types, and more for sending notifications to users on LINE platform.
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LINE OFFICIAL NOTIFICATION (LON) Template Guideline
Template List Use of LINE Official Notification is strictly limited to the templates defined by LINE. From January 2023 onward, only the predefined templates in the table below are accepted. Each use case defines a situation where a notification message is sent to user. TEMPLATE ALLOWEDUSECASE 1 Delivery Keepyourcustomersupdated about deliveryschedule. 2 Reservation Notifyyourcustomersabout completionorcancellation ofreservations. 3 Transportreservation Notifyyourcustomersofcompletionorcancellation oftransportreservations. 4 Transportupdate Notifyyourcustomersofchangesto theirexistingtransportreservations. 5 Reservationreminder Remindyourcustomersabout theirupcomingreservations. 6 Transportreminder Remindyourcustomersabout theirupcomingtransportreservations. 7 Expirationnotice Remindyourcustomersabout expirationdates ordeadlinesoftheircontracts orapplications. 8 Paymentreminder Remindyourcustomersabout paymentdeadlineforexistingcontracts orsubscriptions. 9 Issueresolution Notifyyourcustomersoffailure,maintenance,resolutionupdatesofservicesi.e.,water & electric. 10 Application status Keepyourcustomersupdated about their application orregistration statuses.
Template List TEMPLATE ALLOWEDUSECASE 11 Subscriptionfee Notify yourcustomerabout fixed chargefor servicesthattheyhavesubscribed. 12 Orderconfirmation Notifyyourcustomerofconfirmation ofordersthat theybeenpurchased. 13 Registrationcomplete Notifyyourcustomersofa completionoftheirregistrations. 14 Reimbursement Notifyyourcustomersofcompletionofpaymenttheyhave requested. 15 Departurenotice Remindthemessagerecipientbeforedeparturefordomesticorinternational travel. 16 Contactcenter Sendnotification messagestoyourcustomerswho contactyouforenquiries. 17 Productcomplete Notifyyourcustomersthat productstheyorderedhave beencompleted. 18 Repaircomplete Notify yourcustomersof acompletionofrepair. 19 Paymentcomplete Notifyyourcustomersofcompletestatusesofpaymentstheyhave made. 20 Paymentfailure Notify yourcustomersof paymentfailure. 21 Quotationcomplete Notifyyourcustomeraboutcompletestatusesfora quotationtheyhave requested. 22 Shipping complete Notifyyourcustomersofcompleteshipmentstatusesfortheirdocumentsorgoods.
Message Design Header (green box) is fixed by LINE and not allowed for modification. Body can be partially customised based upon use case, template,message type and/oriconselected by a sender. Footer (grey box) is fixed by modification. Icon (optional) must be always aligned center at the very top of the body, and the message must contain only 1 icon. Whenever icon is used, the title of the body must be also central position. LINE and not allowed for 12 placed at the Usesofimage,audio and videoare not permitted.
Message Type - Basic To send transactional messages with key information to end user 1A 1B 1C REGISTRATION COMPLETE REGISTRATION COMPLETE REGISTRATION COMPLETE Thank you for your registration. We have successfully received your information Thank you for your registration. We have successfully received your information Thank you for your registration. We have successfully received your information CHECK DETAILS CHECK DETAILS VISIT WEBSITE Header Header Body Header Body Footer Body Title Title Explanation Button #1 Button #2 Title Explanation Explanation Button Footer Footer
Message Type - Emphasis To send transactional message with emphasised information to end user 2A 2B Header Header Body PAYMENT COMPLETE PAYMENT COMPLETE Body Title Paid amount: Paid amount: Title Separator Separator THB 10,000 Emphasis THB 10,000 Emphasis Explanation Thank you for your purchase. Your payment has been successfully received. Thank you for your purchase. Your payment has been successfully received. Explanation Footer Button CHECK DETAILS Footer
Message Type - Emphasis To send transactional message with emphasised information to end user 2C Header Body Footer Title Separator Emphasis Explanation Button #1 Button #2 PAYMENT COMPLETE Paid amount: THB 10,000 Thank you for your purchase. Your payment has been successfully received. CHECK DETAILS VISIT WEBSITE
Message Type - List To send transactional message with a list of key information to end user 3B 3A DELIVERY EXPECTED DELIVERY EXPECTED Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd CHECK DETAILS Header Header Body Body Title Title List List Footer Button Footer
Message Type - List To send transactional message with a list of key information to end user 3D 3C DELIVERY EXPECTED DELIVERY EXPECTED Header Header Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd Body Body Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd Title Title List List You are expected to receive a delivery. Please refer to the above information Explanation Button You are expected to receive a delivery. Please refer to the above information Footer Footer CHECK DETAILS
Message Type - List To send transactional message with a list of key information to end user 3E 3F DELIVERY EXPECTED DELIVERY EXPECTED Header Body Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd Date expected: 2023-01-01 Time expected: 12:00-14:00 Shipping code: 1234-5678-910 Store name: ANTS Co.,ltd Header Title Body List Title Explanation You are expected to receive a delivery. Please refer to the above information CHECK DETAILS List Button#1 Button#1 Button#2 VISIT WEBSITE CHECK DETAILS Button#2 Footer Footer VISIT WEBSITE
Message Type - Mix To send transactional message with mix of elements to end user 4A 4B Header Header Body PAYMENT COMPLETE PAYMENT COMPLETE Body Title Paid amount: Title Paid amount: Separator Separator THB 10,000 Emphasis THB 10,000 Emphasis Separator Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS Separator List List Footer Explanation Thank you for your purchase. Your payment has been successfully received. Footer
Message Type - Mix To send transactional message with mix of elements to end user 4C 4D Header Header Body PAYMENT COMPLETE PAYMENT COMPLETE Body Title Paid amount: Paid amount: Title Separator Separator THB 10,000 THB 10,000 Emphasis Emphasis Separator Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS Separator List List Button Explanation Thank you for your purchase. Your payment has been successfully received. CHECK DETAILS Footer Button Footer CHECK DETAILS
Message Type - Mix To send transactional message with mix of elements to end user 4D 4F Header Header PAYMENT COMPLETE Body PAYMENT COMPLETE Body Title Paid amount: Paid amount: Title Separator THB 10,000 Separator Emphasis THB 10,000 Emphasis List Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS Card detail: LINE Visa (1234) Date & time: 2023-01-12 Store name: ANTS List Button#1 Explanation Button#2 Thank you for your purchase. Your payment has been successfully received. CHECK DETAILS Button#1 Footer Button#2 VISIT WEBSITE CHECK DETAILS Footer VISIT WEBSITE
.ICON Selectoneoftheiconsbelowtoattach ineach LON message.Simplyclicktheiconyouprefertoget theURL and put itinJSON. Pleasenotethat LON messagecan besentwithorwithouticon.
