Major System Upgrades for Customer Billing Systems Workshop
This workshop, led by David Zizmor from CPUC Energy Division, focuses on system upgrades, presentations by utility staff, and discussions on current proceedings related to customer billing systems. Topics include TOU rates, challenges, ownership breakdown, proposed system functionalities, upgrade timing, and more.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Major System Upgrades for Customer Billing Systems Workshop Presented by: David Zizmor CPUC Energy Division - Electric Costs Section Workshop June 27, 2017 1
Call-In/WebEx Info Conference Phone Line: 866-619-6147 Participant Code: 8617394 To start or join the online meeting: https://van.webex.com/van/j.php?MTID=m3e4 a005b2930ee173c78fdddcf720be6 2
Agenda Time Topic Lead(s) Welcome and Opening Remarks David Zizmor/ Ed Randolph 9:30 9:40 (10 mins.) SDG&E Staff SDG&E CIS (A.17-04-027) Presentation 9:40 10:10 (30 mins.) Break 10:10 10:15 (5 mins.) SCE Customer Service Re-Platform (A.16-09-001 Testimony SCE-04, Vol. 3) Presentation SCE Staff 10:15 11:15 (30 mins.) Break 11:15 11:20 (5 mins.) PG&E Presentation PG&E Staff 11:20 11:35 (15 mins.) All 11:40 12:20 (40 mins.) 12:20 12:30 (10 mins.) Panel Discussion and Public Questions Wrap-up/Adjournment David Zizmor 3
Current Proceedings SDG&E Customer Information System (CIS) Replacement Program: A.17-04-027 SCE 2018 General Rate Case: A.16-09-001 (Testimony SCE-04, Vol. 3) Customer Service Re-Platform SCE Proposal to Implement Residential Default TOU Rates: A.17-04-015 4
Time of Use (TOU) Rates TOU is a rate plan in which rates vary according to the time of day, season, and day-type. Higher rates charged during peak demand hours Lower rates charged during off-peak demand hours Goal of TOU rates is to send price signals to customers to shift energy usage from peak to off-peak hours D.15-07-001: Commission required electric IOUs to begin defaulting customers to TOU rates in 2019 TOU Pilots begin in 2018 to inform the full rollout IOUs will submit Rate Design Window applications in January 2018 defining their default rate and operational plans for conducting the full default 5
Presentation Topics What are the primary drivers for the need for these upgrades? What is the current state of your system? Age of your system When was the last time your system had a major replacement? Challenges posed by your system Presently, what percentage of hardware and software is owned by the utility vs. 3rd parties? Presently, what is the breakdown of utility employees working on the system vs. contractors? What is the utility proposing to do? Describe the new system and its functionality. What is the proposed timing of the upgrade? How will the company ensure that the system will remain useful over an extended period of time, and not become out of date soon after launch? Will this software be owned by the company, or be provided by service agreement, or will there be a different arrangement? Will the company buy off-the-shelf systems or need custom products? How does the switch from the old system to the new one impact your ability to roll out new programs? How does the timing of the upgrade relate to the timing of the rollout of TOU rates? What kinds of implementation challenges does this connection to TOU rollout impose? What happens to the TOU rate rollout if the upgrade fails / goes through an extensive delay? What is the impact of CCAs, and the uncertainty surrounding CCAs, on the proposed upgrades? What about direct access (DA)? What challenges will customers face as you switch from your old billing system to your new one? How are you working to mitigate their challenges? 6
