Managing Access Requests for TIL and CDM Platforms
Learn how to efficiently manage access requests for the TIL internal platform and CDM at Scania. This guide outlines the process for TIL/CDM users, local IT departments, authorised orderers, and approvers, ensuring smooth access provision and user management. Follow step-by-step instructions on using Scania Now for requesting and granting access, tailored to specific user roles and organizational needs.
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Presentation Transcript
Instructions : How to manage access requests for TIL internal platform and CDM http://tilprod.scania.com http://cdm.scania.com TIL, Technical Information Library CDM, Common Document Management
These instructions is supporting these roles: TIL user CDM user Local IT department Authorised orderer Approver Uses TIL internal platform (Technical Information Library) and/or CDM to perform carry out their duties: Is responsible to request access to IT systems for users. Example : To request access to TIL for a workshop technician Is responsible to approve/reject access requests to TIL internal platform. https://tilprod.scania.com https://cdm.scania.com/ Scania Now is used to manage access requests: Scania Now is used to request access: https://scania.service-now.com/sn/ https://scania.service-now.com/sn/ 29 June 2021 2
Local IT department Authorised orderer Approver TIL/CDM user process start User requests access to TIL/CDM Authorised orderer requests access to TIL/CDM based on user role and organisation Approver approves the request. Access is granted. TIL/CDM provides information to the user process end 29 June 2021 3
TIL/CDM user instruction Send an e-mail to your local IT department/authorised orderer asking them to: grant you access to TIL/CDM and appropriate role(s) 29 June 2021 4
Authorised orderer instructions Step 1 : Confirm your authorised orderer access - to gain access follow these instructions Step 2 : Watch the instruction video: - Scania Now : How to order for someone else (click the small image to the right) Step 3 : Request access to TIL/CDM for the user - see instructions on the following slides 29 June 2021 5
Request access to TIL/CDM: 3 Instructions: 1) Go to Scania Now : https://scania.service-now.com/sn/ 2) Change Requested for to the user requesting access. 3) Search for til in the Scania Now tool. Select Technical Information Library TIL Global. 4) Select the appropriate access level (role) in the drop down list. - Click Detailed variant information for role details. 5) Add to cart and complete the order process. 4 29 June 2021 6
Approver instruction - managing access requests in Scania Now Step 1 : Confirm your TIL/CDM internal platform approver access - to gain access contact your authorised orderer Step 2 : Watch the instruction movie clip: - Scania Now : How to approve and reject requests (click the small image to the right) Step 3 : Approve/reject access requests - Follow the steps in the video (step 2). Refer to your personal guide on what requests to TIL/CDM internal platform are to be approved. If rejecting a request motivate why the request was rejected. 29 June 2021 7
