Managing and Evaluating Library Staff
Develop comprehensive staff management skills with insights on hiring, interviewing, setting expectations, and addressing employee issues. Understand the costs of keeping unhappy employees and tools to modify behavior.
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Managing and Evaluating Library Staff by Keith McCoy, Director of Public Services, Somerset County Library System
Hiring: Define the job first, then advertise it. don t define too much, especially schedule Job application: what you want to know about them. Resume: what they want you to know. Sort applications into 3 piles: No, Maybe and Interested use a 5 point scale Red flags: sloppiness, misspellings, generic phrases
Interviews: standard questions for all candidates give them the chance to ask questions at the end only need to interview 5-6 keep to a schedule send acknowledgements and regrets Probation: 90 days standard regrets period; for CS, check for permission to extend Be sure to include it in your documents
Expectations of employees should be spelled out: Detailed job description Probationary period Goals for coming year theirs and the library s On-boarding assistance Coaching sessions How you update the staff
IF YOURE HAVING PROBLEMS WITH AN EMPLOYEE: Things to check: Do they know what their job entails? job description, list of duties? Do they need training / retraining where and how much? Do they have the tools they need? space, supplies, computers, time, environment? Documentation.
Costs to keep unhappy employees Higher rates of absenteeism Undermining loyal employees commitment to the organization Creating a sense of malaise / depression / negativity High turnover / retraining costs Higher levels of stress Resistance to new management directives they will undermine you with a passive/aggressive campaign Legal fees, litigation, including high settlement fees
TOOLS TO MODIFY BEHAVIOR INCLUDE: Your Personnel Manual Coaching / Counseling sessions Evaluations - annual and interim (quarterly, weekly), if needed Progressive Discipline Performance Improvement Plan (PIP) with consequences (demotion or termination) Harassment
Strategies: Use a progressive discipline plan Document, document, document and do it to everyone that is misbehaving Treat everyone the same Cross-training, reassignments: Get staff out of their comfort zones and away from their enablers. Also it will add depth to your organization. Keep em busy and out of trouble!!
Evaluations Adaptability Communication Conflict Resolution Customer Service Dependability Job Knowledge Judgment Supervisors - add: Problem Solving Cost Awareness / Budgeting Quality of Work Delegation Team Work Leadership Managing People, Tasks and Time Planning and Organization
Dealing with FMLA, NJFLA Stay within the law, use your HR person Have a labor attorney you can call Document everything, all the time Have the right forms & require them to be filled out correctly and completely Excessive absences vs. Sick leave abuse Have the right leave policies require earned leave to be used up before going to unpaid Prevent Leave Accumulation
Free or Inexpensive Training: LibraryLinkNJ www.librarylinknj.org The NJ State Library www.njstatelib.org The New Jersey Library Association www.njla.org Web Junction - Learning Center http://www.webjunction.org click on the Find Training tab New Jersey Civil Service Commission (HRDI) Statewide Super Supervisor classes, levels I, II, and III http://librarylinknj.org/content/super-library-supervisor-workshop- series-2013
Resources: Bramson, Robert. Coping with difficult people. Garden City, NY: Anchor Press, 1981. Cavaiola, Alan A., and Lavender, Neil J. Toxic coworkers: how to deal with dysfunctional people on the job. Oakland, CA: New Harbinger Publications, Inc., 2000. Dobson, Michael, and Dobson, Deborah Singer. Coping with supervisory nightmares: 12 common nightmares of leadership and what you can do about them. Mission, KS: SkillPath Publications, 1997. Software from KnowledgePoint: Performance Now, and Descriptions Now, available from www.cdwg.com. They take purchase orders Google sample library job descriptions. check NJLA Hotline for links Maine State Library has some good ones: http://www.maine.gov/msl/mrls/resources/jobdesc.shtml http://www.ogletreedeakins.com/publications/2008-06-03/new-jersey-paid-family- leave-law-fact-sheet http://www.state.nj.us/treasury/pensions/epbam/additional/fmla-overview.htm
