Managing Complaints, Accidents, and Refusal of Medical Treatment
Learn how to effectively handle complaints, document accidents/incidents, and address refusals of medical treatment. Follow step-by-step instructions to record, update, and resolve cases, ensuring proper documentation and compliance. Enhance your organizational processes with these essential guidelines.
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Presentation Transcript
Complaints, Accidents/Incidents, Refusal of Medical Treatment Updated 22/11/2021
Complaints 1) Go to a Client record. 2) Hover over Complaints related list and click on 3) New button. 2
5) To edit the record, click on a pen icon. 8) Update status of the Complaint as required. 6) Record details of the Complaint resolution. 7) Save. 4
Accidents/Incidents 1) Go to a Client record. 2) Hover over Accidents/Incidents related list and click on 3) New button. 5
Fill in the details of 7) Task and click 8) Save. You can also create a task related to Accident/ Incident record. Hover over Accidents/Incidents related list and click on 6) the record name. 7
Refusal of Medical Treatment 1) Go to a Client record. 2) Hover Refusals of Medical Treatment related list and click on 3) New button. 8
