Master the e-VA System for Vocational Rehabilitation and Employment
Explore the e-VA system for Vocational Rehabilitation & Employment (VR&E) with this training program. Learn to maximize efficiency, manage assignments, communicate effectively, and leverage AI technology for better service delivery.
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Presentation Transcript
VA Vocational Rehabilitation and Employment Introduction to the VR&E Electronic Virtual Assistant
Training Objectives Upon completing this training, you will be able to: Identify the benefits of e-VA Understand how e-VA and Corporate WINRS interact Access and log in to e-VA Edit user and Claimant profiles Identify assignments and tracks Send and receive communications and alerts Schedule events and appointments Carry out bulk actions Utilize the Staff Dashboard Report 2
Training Overview Lesson 1: Introduction to e-VA Overview Log In User Profile Lesson 2: Navigating e-VA Dashboard e-VA Introduction Assignment Tracks and Alerts Appointments, Events and My Calendar Lesson 3: Working in e-VA Sharing Records Bulk Actions Staff Reports Tech Support Next Steps 3
e-VA Terminology Term Definition The theory and development of computer systems able to perform tasks that normally require human intelligence, such as visual perception, speech recognition, decision-making, and translation between languages. An assignment in e-VA is a directive for e-VA to perform specific tasks based on built-in logic and business rules. The term Claimant in the context of e-VA refers to an eligible individual that is participating in the VR&E program. It is used synonymously with Veteran and client to refer to VR&E program participants. The word Client in e-VA is equivalent to the term Claimant or Veteran and refers to individuals receiving VR&E benefits and services. Anywhere the word Client is displayed in e-VA it refers to a VR&E program participant. Electronic Virtual Assistant (e-VA) is VR&E s new Artificial Intelligence (AI)-based application that supports VR&E staff by performing routine case management tasks, allowing them to spend more time on value-added services. SARA refers to the Semi-Autonomous Research Assistant, which is an artificial intelligence (AI)- based, mobile-centric application that uses two-way texting, email and html to communicate and exchange information with VR&E program participants and perform routine case management activities. SARA is the underlying software on which e-VA is built; therefore, wherever SARA is mentioned in e-VA training materials or in the e-VA system, it is used synonymously with e-VA. The term SMS means Short Message Service and refers to mobile text messages. Claimant s case status Artificial Intelligence (AI) Assignment Claimant Client e-VA SARA SMS Track 4
Test Feedback Software Pilot Enhancements Correct 5 5
What is e-VA? Vocational Rehabilitation and Employment is making substantial modernization improvements to fully align with the VBA Under Secretary s three priorities: Provide Veterans with the benefits they have earned in a manner that honors their service. Ensure we are strong fiscal stewards of the money entrusted to us. Foster a culture of collaboration. The ultimate modernization goals are to move VR&E into a digital and paperless environment and sunset any legacy information technology tools that are still being utilized. e-VA is a key step in achieving this goal. e-VA will help reduce time spent performing routine case management tasks by providing capabilities such as: Two-way electronic communication between staff and claimants through text message or e-mail Online scheduling and automated alerts, follow-up messages, and appointment reminders Case tracking and management support tools, such as caseload dashboards Tools to extract and present data in charts, tables, and other visualizations to find useful information 7
Key Benefits Automating follow Automating follow- -ups with Claimants with Claimants ups Documenting Correspondence and Interactions Engaging directly with Claimants Connecting to CWINRS e-VA sends and receives information to/from CWINRS (and will connect with the new case management system) Conduct required follow- ups via automated reminders and alerts Correspondence within e- VA automatically converts into case notes on your behalf including: Text directly from your computer Send mass text and e-mail messages from e-VA s Bulk Actions interface Receive updates regarding plan progression, i.e. job search, training, health, etc. Every contact attempt (successful or unsuccessful) Case notes from e-VA will be sent automatically to CWINRS Obtain documents and images from claimants (pay stubs, receipts, etc.) Exchange (upload/download) important documents Any text or e-mail conversation A new claimant entered in CWINRS is automatically entered in e-VA Appointments, including changes and cancellations Claimant contact information updated in CWINRS updates e-VA e-VA enhances the customer experience in a manner that honors the Veteran's service 8
e-VA Short Codes Communication Directly with e-VA 59733 Communication between case manager and Veteran 65368 9
Accessing e-VA Training Platform 1. Open either your Microsoft Edge or Chrome Internet Browser to staging- staff.eva.va.gov 2. Log in using the VA s Single Sign- On (i.e., PIV) 10
VRE e-VA Introduction Training Exercise Guide 1. Training Assessment Lesson 1 VRE e-VA Introduction 2. Lesson 1 VRE e-VA (User Profile) 3. The e-VA Introduction Training is a three-hour, self-paced training in the VA Talent Management System (TMS) and must be completed within one week from being assigned. There are three lessons which include videos and post-assessments. Training must be completed in sequential order before being able to begin the next item on the list. Lesson 1 VRE e-VA Posttest 4. Lesson 2 VRE e-VA (Dashboard) 5. Lesson 2 VRE e-VA (Tracks and Alerts) 6. Lesson 2 VRE e-VA (Appointments, Events, and My Calendar) 7. Lesson 2 VRE e-VA Posttest 8. Lesson 3 VRE e-VA (Sharing Claimant Records) 9. Lesson 3 VRE e-VA (Staff Dashboard Report) 10. Lesson 3 VRE e-VA (Tech Support) 11. Lesson 3 VRE e-VA (Next Steps) 12. The Introduction Training order is as follows Lesson 3 Posttest 13. e-VA Production Access Instructions 14. Course Evaluation 15. 14
The Career Index Instructors Cody Dixon Director of Operations George Martinez Customer Relations Manager 15
