Mastering Competency and Values Framework for Police Constables

ASSESSMENT CENTRE COACHING 2020 Saturday 18thJuly 2020 Sunday 19thJuly 2020 0930 - 1730 David and Roger 1

Assessment Centre Do exactly what it tells you to do in your AC invitation email! A new Competency and Values Framework for 2020 Rossgall Police Service - a Day at the Station Newly recruited Police Constable 2 Action Plans 3 Role Plays 1 Report Writing Exercise (IST Retest) 2

Competency and Values Framework (CVF) The CVF is a series of statements that underline the sort of behaviour expected from police officers As they are such a critical part of the recruitment process, you should think/speak/write/breathe/eat the CVF Apart from today s exercise, you must re-write them in your own words, then summarise and remember them Basically, the CVF provides the answers to the AC exercises

Competency Values Values Framework 1.Impartiality 2.Integrity 3.Public Service 4.Transparency 4

Competency Competency Values Framework 1. We are emotionally aware 2. We take ownership 3. We are collaborative 4. We deliver, support and inspire 5. We analyse critically 6. We are innovative and open-minded

Exercise 1 CVF In your group discuss What Does Your Allocated Competency Mean, Including 2/3 Examples? Why Is That Competency Relevant To Being A Successful Police Constable? 6

Observable Behaviours The Assessors are looking for lots of indications of the CVF from your performance throughout the AC So you need to provide OBSERVABLE evidence of each and every Competency. But HOW?

Trump Cards - 1 Take Charge! Be Confident - Not Arrogant Show Empathy Be Energised! Seek Face To Face Contact Explain! Where Appropriate, Make A Decision! 8

Trump Cards - 2 Use I Rather Than We Prioritise Think Short and Long Term Measures/Options/Solutions Seek Sustainable Solutions Possible Partnerships? Technology Evaluate/Review/Monitor 9

Trump Cards - 3 Importance Of Confidentiality Code of Ethics People Have Rights But Also Responsibilities No Right Answers Keep Talking And Keep Writing!!

Action Plans - 1 Normally 10 - 20 minutes Do exactly what the Exercise tells you to do Watch the Clock Answer in Bullet Sentences Don t waste time restating the issues Set out Individual Actions or Steps Make sure YOU take Ownership 1 1

Action Plans - 2 Techniques 6 W s and an H Explore Options Short and Long Term Actions PESTELO SMARTER 12

Role Play - 1 Normally 5 - 10 minutes TAKE CONTROL AND TAKE OWNERSHIP! 1/2 Actors: 2 Assessors I - ACHE approach Introduce Accept Clarify Handle Exit ILEAPS and PEACE approaches (CoP model) 13

Role Play - 2 Get Into Role! The Role Actor has potential to be your best friend (an Asset) Information - What Do I Already Have? What Do I Need? (The 6 W s and an H ) Empathy! Prepare How You Are Going To Start The Exercise Body Language Watch The Clock! Maximise Your Time Use Open and Closed Questions to Gather Information CUDSA Thank The Role Actor if appropriate - and is there anything else you can help them with today? 14

AP/RP Possible Things To Consider Introduce Self and Police Service Does Victim/Witness/Suspect have any needs? Collect All Available Information PESTELO and 6W s and an H Identify Actions - SMART Take Ownership Seek Consensus on Way Forward Make a Record - in your police notebook/smart phone (if issued) Remember - Evaluate and Review (ER) Anything Else You Can Assist With? 15

Report Writing Exercise Normally 20 - 30 minutes Watch The Clock! Can be one question e.g. summarise information you have collected during the AC: or sub-divided into smaller sub-questions. If so - ANSWER ALL QUESTIONS! Don t spend time Repeating the Question Essay style if possible, but Bullet Sentences and even Bullet Points if time running short - and be Concise (KISS!) Consider using STAR approach if you think suitable Remember the CVF - and some buzz words 16

IST Retest No Tomatoes IST Guidance Notes will be emailed to you after class 17

Scenarios To Consider Vulnerable People Noisy Neighbours Students and Young People Anti Social Behaviour Someone Under The Influence of Alcohol/Drugs Hate Crime Road Traffic Scenario Victim of Crime

Final Thoughts - 1 How You Go About Addressing The Exercise Is At Least As Important As Reaching A Conclusion Don t Panic!!!!!!!! And Never, Never, Never, Give Up! Allocate Your Time Appropriately If You Don t Understand - ASK! Read and Listen Carefully Write neatly - and legibly 19

Final Thoughts - 2 Dress - if in doubt, business suit AC Attendance Checklist Are you sure you know where you are going? And how long it will take you in a NI summer/autumn? Glasses? Pen and Paper? boards.ie.psni - chatroom And Tell No One Nathin! 20

The Exercises Role Play Example Roger and David 3 Individual Role Plays Yourselves being candidate/actor/assessor Assessment Centre Exercise 2 AP s, 3RP s and 1 RW

ROLE PLAY EXERCISES

The Candidate's Role You are here to demonstrate your ability/capacity in You are here to demonstrate your ability/capacity in appropriate Competencies appropriate Competencies You have some information before the exercise starts You have some information before the exercise starts, , but you need more from the Role Actor but you need more from the Role Actor How will you get it? How will you get it?

The Role Actors Role You have information the Candidate needs but doesn t have Do not simply blurt it out - wait for the Candidate to ask the right questions, in the right way, and then provide it Act naturally - you are NOT trying to outwit or undermine the Candidate If the Candidate is struggling then, at the right time (not straight away), you can give them a hint and hope they ask the right questions If the Candidate is becoming angry or difficult with you, just react calmly If the candidate is being positive, you are there to assist

The Assessor's Role Writing down all the evidence they hear or see for each Writing down all the evidence they hear or see for each Competency Competency Writing down any Negative Writing down any Negative issues issues that detract from the candidate s performance candidate s performance Concentrate on the Candidate and not the Role Actor Concentrate on the Candidate and not the Role Actor You do NOT speak and keep body language neutral You do NOT speak and keep body language neutral stay the background the background In our examples In our examples, , provide feedback within your group provide feedback within your group that detract from the stay in in

RP1 - CAR PARKING A clearly agitated Lesley Porter approaches you in a Sandwich Bar situated on the Promenade whilst you are on police patrol. You have gathered that there is some sort of issue about car parking.

RP2 Drugs (1) - Candidate Sam Kerr, who is the Chair of Portcoast Neighbourhood Watch scheme, has asked to speak with a police officer. Sam is concerned that their 14 year - old son, Fred, may be hanging about with the wrong people and may be taking drugs. There has been an increase in the use of illegal drugs in Portcoast, something reported widely in the media. You are about to meet Sam Kerr in the police station.

RP2 Drugs (1) - Actor Overall your character will be helpful, but questioning. You are Overall your character will be helpful, but questioning. You are naturally anxious for the implications this has for your son. naturally anxious for the implications this has for your son. You want reassurance from police about how they will deal with this You want reassurance from police about how they will deal with this matter (will they interview, caution, prosecute Fred etc? Will police matter (will they interview, caution, prosecute Fred etc? Will police want him to be a tout/informer?). want him to be a tout/informer?). At the same time, you want the dealers caught and dealt with and At the same time, you want the dealers caught and dealt with and obviously young Fred may have information that would assist police. obviously young Fred may have information that would assist police.

RP2 Drugs (1) - Assessor Does the candidate take Control of the situation? Does the candidate take Ownership of the issue? Does the candidate take some time to gather all available information? Does the candidate empathise with the Role Actor s concerns? Is the candidate honest about what they intend to do? Is the candidate flexible to alternative approaches of problem solving? Does the candidate develop a course of action, and agree it with Sam e.g. agree to keep in contact?

RP3 Drugs (2) - Candidate You have subsequently interviewed Fred Kerr and are satisfied that, although he has not taken drugs, he is running about with a group of young people, some of whom may be on the periphery of crime. Fred has named a friend, Tom, as buying and taking drugs. You are about to interview Tom s parent, Bobby Patterson, in the police station.

RP3 Drugs (2) - Actor Your character will be annoyed and a little confrontational at being questioned about their son, don t believe the allegations and are uncooperative e.g. my son wouldn t do that! But, if the police officer is empathetic, you will eventually accept that the police have a job to do. You are from a decent, law abiding family and, at the bottom of it, worried about Tom s welfare. You will mention something about a Jackie possibly being a leader of a gang , and that you have heard they may be mixed up in drugs.

RP3 Drugs (2) - Assessor Does the candidate take Control of the situation? Does the candidate take Ownership of the issue? How does the candidate react under pressure? Does the candidate show concern for Tom and address the shock of the parent? Do they appeal to parental concern for welfare issues or take a blunt approach that the young person is breaking the law? Do they want the young person to be an informant/tout? Do they explore how this matter might be dealt with?

RP4 Drugs (3) Candidate Jackie Davison is 18 and from your enquiries is what could loosely be described as the ring leader amongst Fred, Tom and their circle of friends boys and girls ranging in age from 14 to 18. You decide to interview Jackie in the police station.

RP4 Drugs (3) Actor Jackie Davison is pleasant but cheeky and wary of admitting any drug use. You accept that there is a group who spend a lot of time together in the usual teenage activities, hanging about the street etc and you eventually admit that you could be considered as the leader . You blame the lack of facilities for young people for this hanging about . You are amenable to advice from the candidate as to how they might avoid drug scenarios.

RP4 Drugs (3) Assessor Does the candidate take Control and Ownership of the situation? Concentrating on getting Jackie Davison to admit drug use might obtain an admission but is missing the proactive and prevention strategy that the candidate should be focussing on. Does the candidate emphasise the important part that young people have to play in society and what will best serve their interests? How does the candidate relate to Jackie and work in developing partnerships? Is a plan of action developed? Is a clear outcome identified?

THE BIG SCENARIO

Action Plan 1 You are a Constable Grey, a newly recruited police officer of the Dalriada Police Service . Your duties include providing cover at the annual Portcoast Pride Parade which is just coming to a successful conclusion without any incident. You receive a call to go to the Station Road Petrol Station and Spar as the Manager has contacted the police. Apparently an elderly customer, a Hilary Mullan, is in a state of shock after witnessing what they describe as a serious incident on the garage forecourt between two drivers, one driving a van and one driving a car, the driver of the van allegedly being a member of the Irish Travelling community. Hilary is an elderly local Councillor and the Chair of the Coletown Policing and Community Safety Partnership (PCSP). In addition, the Manager of the Petrol Station believes that the driver of the car involved has driven off without paying for fuel. A local journalist is also at the scene when you arrive.

Action Plan 1 Write an Action Plan (10 minutes) to help guide you through the interview with Councillor Mullan to cover the following What are your priorities? How do you deal with a vulnerable witness/victim? What more do you need to find out? What resources are/may be available to you in investigating the alleged incidents?

Role Play 1 Role Play with Hilary Mullan You have 5 minutes

Action Plan 2 Following up on the information provided by Councillor Mullan and further inquiries, you find out that the registered owner of the car involved was a Chris Campbell. You are about to visit the home of Chris Campbell later that afternoon. At this stage, Chris has not been in contact with the police.

Action Plan 2 Write an Action Plan (10 minutes) to help guide you through the interview with Chris Campbell to cover the following What have you established so far? What are your priorities How do you deal with someone who is reluctant to assist with a police investigation? What more do you need to find out?

Role Play 2 Role Play with Chris Campbell You have 5 minutes

Role Play 3 Following up on the information provided by Councillor Mullan, Chris Campbell and further inquiries, you ask Jude Jameson, the unofficial leader and spokesperson for the Travelling Community in the area, to come into Coletown police station. You have 5 minutes to prepare and 5 minutes for the Role Play, which will take place at Coletown Police Station

Report Writing Exercise REPORT WRITING EXERCISE 20 minutes total At the end of your shift, it is important to produce a report before you go off duty. Answer each of the following questions - 6.1. What is your interpretation of the series of events? 6.2. What do you still have to do to complete your inquiries? 6.3. What partners would you consider involving? 6.4. What can you do to reassure the community? 6.5. What will a successful outcome look like?

Homework practice using Drugs Role Play scenarios REPORT WRITING EXERCISE 20 minutes total At the end of your shift, it is important to produce a report before you go off duty. Answer each of the following questions - 6.1 What is your interpretation of the series of events? 6.2. What more do you need to establish to complete your inquiries? 6.3. How will you go about completing your inquiries? 6.4. What partners would you consider involving? 6.5. What can you do to reassure the community? 6.6. What will a successful outcome look like?

Well Done! Any Other Questions?