Measuring Public Value in Child Safety: Insights from Victoria's Regulation Commission
Discover how the Commission for Children and Young People in Victoria defines and measures public value through initiatives like the Child Safe Standards and Reportable Conduct Scheme. Explore the strategic triangle of authority, legitimacy, and support, and learn about the importance of the authorising environment in ensuring child safety. Insights from inquiries and the Royal Commission into Institutional Child Sexual Abuse shed light on the need for independent oversight and monitoring to improve child safety systems.
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Presentation Transcript
DEFINING AND MEASURING PUBLIC VALUE Emily Sanders Director Regulation Commission for Children and Young People - Victoria #PublicValue Level 18 / 570 Bourke Street Melbourne, 3000 DX210229 e. contact@ccyp.vic.gov.au p. 03 8601 5281 w. ccyp.vic.gov.au
2 #PublicValue Child Safe Standards and Reportable Conduct Scheme started 2017 CCYP independent statutory authority Regulate about 60,000 organisations: Sports clubs, charities, religious organisations, child care, schools, out of home care, disability services, hospitals, Victorian Government departments Child Safe Child Safe Standards Standards Reportable Reportable Conduct Scheme Conduct Scheme A system to promote child safety, prevent child abuse and respond properly to suspected child abuse A system to independently oversee and respond to reportable allegations
#PublicValue 3 Strategic triangle Authority Legitimacy Support Credibility Authorising Environment Resources Funding Legal authority Perceived value Purpose Mission Goals Objectives Permission Operational Capabilities Internal external Value Private Public Staff Skills Technology Contractors Volunteers Production and co-production
#PublicValue 4 Authorising Environment Where to look: Government, Ministers Children and young people, survivors of abuse, parents/carers, regulated organisations, general public, media Inquiries. 2013 - Victorian Parliamentary Inquiry - Betrayal of Trust: Inquiry into the Handling of Child Abuse by Religious and Other Non-Government Organisations 2017 - Royal Commission into Institutional Child Sexual Abuse Both recommended independent oversight and monitoring to improve child safety systems and the handling of allegations of child abuse.
#PublicValue 5 Royal Commission into Institutional Child Sexual Abuse The Final Report contains 3,955 narratives based on survivors' personal experiences of child sexual abuse. Through the work of the Royal Commission, the Australian public has learnt about the multiple and persistent failings of institutions to keep children safe, the cultures of secrecy and cover-up, and the devastating effects child sexual abuse can have on an individual's life. We have now completed our work. It's up to governments and institutions to take the next steps and implement the Royal Commission's recommendations."
#PublicValue 6 Operational Capabilities Child Wellbeing and Safety Act 2005 - powers Funding from Government - staff and technology Production through organisations regulated by CCYP Reliance on co-production Whistleblowers and change agents inside organisations Parents Advocates General public Regulated organisations
#PublicValue 7 Public Value - outcomes 1.Child abuse in institutions is prevented. 2.Where allegations of abuse in institutions arise, they are handled effectively in a way that prioritises the safety of children and young people.
#PublicValue 8 Measuring Public Value Faulkner and Kaufman BehaviourWorks, Monash University Outcome achievement - extent to which organisation is improving publicly valued outcomes across variety of areas. Trust and legitimacy - extent to which organisation and its activities are trusted and perceived to be legitimate by public and key stakeholders. Service delivery quality - extent to which services delivered in high-quality manner considerate of users needs. Efficiency - extent to which organisation achieving maximal benefits with minimal resources.
#PublicValue 9 How do we show we re doing it? Build internal and external knowledge of the problem Explain our role in addressing it Publish data on abuse allegations build transparency, illustrate the problem and establish baselines Engage with the media explain our role Themes share what we see and hear Case studies show how we changed an organisation Limited ability to publish details about an organisation s systemic issues with compliance naming that organisation.
10 #PublicValue Where do you start? New regulators have a lot to do .you have to pace yourself. Start, and then expand: Small regulators usually have fewer resources to dedicate to measurement than larger regulators or departments. Do what you can and add over time. Learn what success looks like - identify the wins, and the losses, to build up an understanding of what s possible Add to data collection over time add or change over as you learn more KPIs publish as you establish them. See this as important to building trust Commit to a culture of reporting and measurement as well as learning, adaption and improvement Keep connecting with your public value we deliver outcomes for people, not numbers on a page
