Medical Practices Merger at Victoria and Five Elms: Key Information
The merger of Victoria Medical Centre and Five Elms Medical Practice is set to take place from 5th to 8th July 2024. This process involves merging computer systems, ensuring data security, and enhancing patient care through a wider range of services. Key points include restrictions on new patient registrations, limited access to records, and out-of-hours support during the transition period. Patients are advised to contact NHS 111 for urgent medical needs during the merger.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
The ELFT System Merger of Victoria Medical Centre and Five Elms Medical Practice 5-8 July 2024 elft.nhs.uk
What is happening? Over the weekend the Five Elms Medical Practice s computer system will be merged into the Victoria Medical Centre database. This will be conducted by the supplier (EMIS) supported by the local IT team. This includes a system back up at both sites and list reconciliation on 8 July 2024. There will be no access to Five Elms Medical Practice database after this date. On 8 July 2024, when the system goes live, there will be an EMIS engineer and support staff at the sites to assist. elft.nhs.uk
Why is this happening? With the two practices merging, we will be able to provide patients with more services from a wider range of experienced clinicians. The merger will also provide security for both practices, enabling primary care to thrive and become more sustainable and resilient providing high quality of care for all patients. elft.nhs.uk
Timeline and Key Points Five Elms Medical Practice remains a business as usual prior to the merge date. The teams at this site will not have any access to the records of Victoria Medical Practice s patients until after the go live on 8 July 2024. elft.nhs.uk
Timeline and Key Points 7 Days Prior the Merger at Five Elms Site No new patient registrations will be processed; registrations will be only accepted at Victoria Medical Centre. Online services will be withdrawn we appreciate the inconvenience this will cause. Test results will be sent via email instead of directly to the EMIS system. This may cause a slight delay in updating patient records. Urgent results are phoned directly to the surgery as a failsafe measure. Future appointment bookings will be temporarily restricted to prevent duplication. elft.nhs.uk
Timeline and Key Points Friday 5 July 2024 at Five Elms Site There will be no access to the database until 8 July 2024. NHS 111 will provide cover during the afternoon and patients will be able to contact NHS 111 for any urgent medical treatment. Please contact 999 for medical emergencies. The team will not be able to access your records during this time. elft.nhs.uk
Timeline and Key Points Weekend (5-8 July 2024) Databases will be merged by EMIS. This is an external process. Out of hours cover will be available in the usual way; please note that EMIS may not have access to your GP medical record. elft.nhs.uk
Timeline and Key Points Monday 8 July 2024 Merged database opens at both sites. Most appointments on this day will be available for booking on the same day for urgent matters. This allows flexibility for any unforeseen issues. Appointment booking will resume as normal on 9 July 2024. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: What is happening to the phone numbers? Phone numbers will remain the same. Please continue to utilise the surgery telephone number you are currently using. Staff will have access to the appointment booking and patient database at both sites. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: What happens if the system loses my record? EMIS has full responsibility and records can be restored from the back-ups taken prior to closure. Patient record transfers will be reconciled to ensure successful completion. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: How do I get my online access back? Please login or register via the NHS app to enable access to the new practice site. We understand that the temporary lack of online access may increase phone traffic for appointment bookings. Please be patient and remember that we cannot accept medication requests by phone. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: Will my full record transfer over? Yes, your full record will be transferred over. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: As an Upminster Medical Centre Patient, I was previously on electronic repeat dispensing. How do I get this reinstated? Starting from 24 June, when you request your medication, please make a note on your request if you would like this to happen. If you are stable, your medication is appropriate, and your reviews and blood tests are up to date, the GP will consider your request. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: Can I still see my usual Dr/Nurse? Yes, staff at both sites will have access to the appointments for both sites and the booking process will remain the same. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: Are there any controls over who can view the records at each site? All clinical and non-clinical staff have smartcards which define their level of access. Access can be audited if you have any specific concerns; these can be raised with the practice manager. We cannot restrict staff access to any specific records since it prevents them from performing their roles. elft.nhs.uk
Frequently Asked Questions (FAQ) Question: Answer: What changes will be made to the day to day running of the surgery? Both sites now have a wider management structure to support patients and our teams. We are working towards a more accessible telephone system, greater availability and flexibility to access appointments across both sites, and skills integration through combining our clinical and non-clinical teams. elft.nhs.uk
Thank You We have been working hard to make this transition as seamless as possible for staff and patients and we understand that everyone may have concerns about how the new system will work. It is new for all of us so please be patient and kind to the staff we are here to help you. elft.nhs.uk
