MVDS Services Procurement Objectives and Overview

RM6261 Mobile Voice and Data Services Pre ATP Webinar 14 July 22

Agenda Introductions and Housekeeping Key Messages Overview, Scope and Structure Information Security, Cyber Essentials and Insurance Social Value SLAs, Pricing and Benchmarking Management Information Next Steps CCS reserve the right to modify the requirements as set out in this presentation to reflect our business requirements

Introductions and Housekeeping Introduction to the panel We will commence the webinar with participants audio-feed muted No questions will be recorded or answered during the presentation, any questions should be directed to the web chat function The chat function will be monitored for queries relating to the presentation (e.g. sound quality) The panel discussion will try to address the most popular themes coming through on the chat function. All questions will be captured and Q&A summary will be issued on the Crown Commercial Service (CCS) MVDS Procurement web page post event. Presentation will be available on the CCS web page post event

Key Messages

Our Mission The enrichment and simplification of our Mobile Voice and Data Services offering to our Customers and in turn, to be the Customer of Choice for our Suppliers. All of which makes it easier to trade, drives Customer/Supplier engagement to reduce the cost to the taxpayer whilst remaining at the forefront of Innovation within Technology.

Procurement Objectives Lower the cost of mobile voice and data services to public sector organisations Increase adoption across the public sector to maximise leverage and VFM Putting the customer first with a simplified process to procure and manage mobile with minimal user disruption Provide users with access to optimally available mobile voice and data networks (Coverage) Develop a competitive and innovative market-place, and assuring a strong supply chain Support Government services and policies Compliant with Public Contract Regulations (PCR 2015)

Overview, Scope and Structure

MVDS Overview d The MVDS agreement is a replacement for NS2 Lot 6 A multi supplier / Lot framework agreement covering the full life cycle of services The agreement length of Mobile Voice Data Services (MVDS) will be 2+1+1 Customers will decide on the duration of their own Call Off contracts Supports a mix of direct award and further competitions specific to each Lot

Lot Structure Overview Lot 2 3 4 1 Telecomm unications Audit & Health Check Mobile Voice & Data Services Catalogue Mobile Voice & Data Solutions Profession al Services Number of Suppliers 5 10 3 Threshold Direct Award Direct Award Further Competition

Lot 1 Mobile Voice and Data Services Catalogue d includes but is not limited to: This Lot covers the provision of a range of mobile voice and data services (including hardware) commodity defined products and services through a standardised and simplified catalogue. This UK airtime and calls, SMS and data International airtime, calls, SMS and data Roaming airtime, calls, SMS and data Device hardware, accessories and supporting services Mobile device management and associated supplementary services e.g. security)

Lot 2 Mobile Voice and Data Solutions The scope of Lot 2 is designed to enable the Buyer to outline their own specific requirements and identify the best solution to meet their business needs. In addition to covering the range of services outlined in Lot 1, the scope of Lot 2 is designed to enable the Buyer to procure a bespoke solution(s), which may include a customisable range of products and/or individually tailored services to fit their business needs. It provides solutions for more complex goods and services and / or a range of niche requirements in low or high volumes.

Lot 3 Telecommunications Audit & Health Check The scope of Lot 3 provides for a range of telecommunications audit and mobile health check requirements including but not limited to: Audits of Buyer current spend and usage levels Analysis of existing Buyer requirements against service availability, recommending possible tariff/solution prioritisation and a preferred agreement supplier and Physical audit and contact services.

Lot 4 Professional Services The scope of Lot 4 provides for the professional services and advice required to achieve a future operating model design incorporating any related technologies for mobile voice and data services. It includes business and technical subject matter mobile expertise to create, manage and optimise mobile services. This may include identification of options with recommendations as well as implementation and delivery. OR The Supplier is required to provide a minimum of 1 service line from: The Supplier is required to provide a minimum of 2 service lines from: Security solutions for Mobile Strategy / Policy System and service integration Business Case Transition support services Customer mobile application development Technical assurance

Information Security, Cyber Essentials and Insurance

Information Security and Cyber Essentials (i) ISO/IEC 27001:2013 Information Security Management standard or equivalent. Applicable to all Lots (ii) Applicable to all Lots Security policy framework: protecting government assets (iii) Applicable to all Lots Cyber Essentials or equivalent (iv) Applicable to Lot 1 and Lot 2 Cyber Essentials for Consumer IOT (v) Cyber Essentials Scheme: overview Applicable to all Lots

Insurance Levels (i) 5m Applicable to all Lots Employer s Liability (ii) Public Liability 1m Applicable to all Lots (iii) Product Liability 1m Applicable to Lots 1 & 2 (iv) Professional Indemnity 1m Applicable to all Lots

Social Value

Social Value Themes and Outcomes CCS uses the Social Value Model to deliver Social Value through Government s commercial activities. Following customer engagement, the chosen social value themes and outcomes are as outlined below: Themes Delivery Objective Fighting climate change Deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. Tackling economic inequality Identify opportunities to grow supplier diversity in the supply chain. Support educational attainment relevant to the contract, including training schemes that address skills gaps (Digital Inclusion) Equal opportunity Demonstrate action to identify and manage the risks of modern slavery in the delivery of the contract, including in the supply chain. Demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. Covid-19 Recovery Help local communities to manage and recover from COVID-19.

Social Value in Direct Awards How will customers address Social Value? Suppliers will be asked at framework level what approach they will take to deliver social value, the appropriateness of their solution to deliver and fit with the outcomes. Customers can ask suppliers how they will deliver against their specific requirements (providing a Social Value Priority Statement). Customers will draw from the list of chosen themes and outcomes at call off and may provide suppliers with the social value priority statement and ask the suppliers to outline what they can deliver to help meet these priorities, including a commitment to targets or they may set specific targets based on the social value priority statement and ask suppliers to deliver these targets through their Call-Off Contract.

Social Value in Further Competitions How will customers address Social Value? Suppliers will be asked at framework level what approach they will take to deliver social value, the appropriateness of their solution to deliver and fit with the outcomes. Customers can ask suppliers how they will deliver against their specific requirements (providing a Social Value Priority Statement). Customers will draw from the list of chosen themes and outcomes at call off and may provide suppliers with the social value priority statement and ask the suppliers to outline what they can deliver to help meet these priorities, including a commitment to targets or they may set specific targets based on the social value priority statement and ask suppliers to deliver these targets through their Call-Off Contract.

SLAs, Pricing and Benchmarking

Service Levels Lot 1 Baseline SLAs: Cell site availability within the coverage area LTE Network Performance SSP availability Customer Service Service Management Lot 2 Customer to determine SLA requirements at further competition stage Lot 3 and 4 Standard: Customer Service, Quality and Performance, VFM. Customer may set additional SLAs at further competition stage

Pricing Lot 1 The catalogue has 3 elements (i) core airtime (ii) devices and (iii) optional services (i) Core airtime - price bands based on number of subscribers and data increments (ii) Devices - volume price bands based outright, DaaS, Lease (iii) Optional Services - charges per unit Lot 2 Core airtime - maximum price at Framework level N.B. Lots 1 and 2 includes volume discount mechanism based on total combined throughput Lot 3 Report (Bronze, Silver, Gold. Additional Services day rate Lot 4 Day rate Allternative pricing models, methodologies and discount structures All prices fixed for first 12 months then subject to supplier application for annual price review Suppliers can reduce prices at any stage during the term

Benchmarking Supplier benchmarking including performance, quality and pricing CCS benchmarking Not within 6 months of award and 12 months thereafter Purpose: establish whether the Benchmarked Deliverables are, individually and/or as a whole, Good Value Independent benchmarked to be agreed with Supplier Benchmarking plan including methodology to be agreed with CCS and Supplier Benchmarking Report findings and recommendations for change to be implemented by a variation procedure

Management Information

Management Information (MI) MI is to be submitted by the 5th working day of each month using MI Reports & RMI - CCS Management Information system. MI must be reported monthly, in arrears during the framework term and thereafter until all Call Off Contracts have expired. All suppliers must complete the Contracts and Invoices Raised tabs (further detail provided on the following slide). In addition Lot 1 and 2 suppliers must complete the Customer data tab.

Management Information cont. The customer data tab for Lots 1 & 2 gives subscriber level detail. It will capture customer name and URN, call off ID, lot number, subscriber type, charge type, consumption period start & end date, total and active number of subscribers, recurring & variable charges and units of measure. The contracts tab gives call off contract level detail and each call off contract should only be reported once. The tab captures customer name and URN, call off ID, lot number, product or service description, order channel, call off contract start and end date, call off contract value and the call off contract extension option. The invoices tab captures the invoices raised each month and specifically the customer name and URN, call off ID, lot number, product or service group, unit of measure, quantity and total cost.

Next Steps

Timelines Key Milestones Date ATP Contract Notice Issued Early August 2022 Supplier post ATP Webinar August 2022 Clarification Q&A Period August 2022 Tender response deadline September 2022 Framework Award December 2022

Keep in touch info@crowncommercial.gov.uk 0345 410 2222 www.crowncommercial.gov.uk @gov_procurement Crown Commercial Service