Navigating Health Care System: Advocacy, Communication, Rights & Resources
Discover essential guidance on navigating various aspects of the health care system, including outpatient and inpatient advocacy, communication, handling appointments, making complaints, accessing resources, and more. Explore valuable resources in Virginia for disability advocacy, advance directives, Medicaid managed care, and long-term care services.
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Presentation Transcript
Navigating the Health Care System Medical Advocacy Carol Driskill: Disability Advocate with disAbility Law Center of Virginia & Christina Brookman: Peer Mentor, Disability Advocate and Producer/Host of Speaking in Spoons: A Chronically ill Podcast www.dLCV.org www.speakinginspoons.com
Out Patient Advocacy Communication & Your Rights Handling Appointments MyChart Office Hierarchy Making Complaints Second Opinions Referrals /Specialists
In Patient Advocacy Communication & Your Rights Hierarchy Who do you communicate your needs to? Make Complaints to? Second Opinions Advocates Checking out AMA Going Home
And More The ER Advance Directive Support Groups Ambulance Rides Waivers www.dLCV.org www.speakinginspoons.com
Resources Speaking in Spoons: A Chronically ill Podcast Website: www.speakinginspoons.com Virginia Advance Directive for Health Care to Appoint a Health Care Agent Website: form-hl-nhdd-6.pdf (vsb.org) Updated April 2018 Virginia State Bar Medicaid Managed Care Advocate Manager Linda Hamrick works with people with CCC Plus & Medicaid Managed Care Email: linda.hamrick@dars.virginia.gov Virginia Office of the State Long-Term Care Ombudsman
Resources: Long Term Care Long-Term Care Ombudsmen work with nursing home & assisted living facility (ALF) residents & older adults receiving hospice, adult day care, & home health care, in the community. Phone: 800-552-5019 Website: LTCOP: Find Your Ombudsman (virginia.gov) Virginia Department for Aging & Rehabilitation Services Virginia Office of the State Long-Term Care Ombudsman
Resources: Filing a Complaint Virginia Department of Health Professions receives complaints about Virginia healthcare practitioners who may have violated a regulation or law. Phone: 1-800-533-1560 or 804-367-4691 To file an online complaint: Intake Form (virginia.gov) Virginia Department of Health Office of Licensure & Certification receives & investigates complaints about hospitals, home health/home care agencies, hospice, inpatient & outpatient rehabilitation providers, residential psychiatric treatment facilities, community mental health centers, laboratories & diagnostic testing, & nursing homes, Phone: 1-800-955-1819 or 804-367-2106 File online complaint: Other-Licensed-Entity-Complaint-Form-1-18-2024.docx (live.com) File online complaint (nursing home): Nursing-Facility-Complaint-Form-1-18-2024.doc (live.com)
