Next Generation OSS/BSS Systems and NGOSS Framework

OSS and BSS

Telecom Operation Map (TOM) Customer Customer Interface Management Processes Information Systems Management Processes Customer QoS Management Invoicing and Collections Order Handling Problem Handling Sales Customer Care Processes Service Planning and Development Service Problem Management Service Quality Management Service Configuration Rating and Discounting Service Development and Operations Processes Network Planning and Development Network Inventory Management Network Maintenance & Restoration Network Provisioning Network Data Management Network and Systems Management Processes Network Element Management Processes Physical Resource and Information Technology

TMN to TOM*) TMN TOM Customer TMN Layers correspond with TOM horizontals Customer Interface Management Processes Information Systems Management Processes Customer QoS Management Invoicing and Collections Order Handling Problem Handling Sales Business Management Customer Care Processes Service Planning and Development Service Problem Management Service Quality Management Service Configuration Rating and Discounting Service Management Service Development and Operations Processes Network Planning and Development Network Inventory Management Network Maintenance & Restoration Network Provisioning Network Data Management Network and Systems Management Processes Network Management Network Element Management Processes Physical Resource and Information Technology Element Management *) Ole Krog Thomsen, Avanced Network 2 , New Generation Operation Support System (NGOSS), - Automatic Business Processes - , Minimodule 8: 02-11-2006, TDC

OSS BSS Pair

NGOSS (New Generation Operations Systems and Software) Definition NGOSS is the TeleManagement Forum (TM Forum) business solution framework for creating next generation OSS/BSS software and systems. The NGOSS program is delivering a framework for producing New Generation OSS/BSS solutions, and a repository of documentation, models, and guidelines to support these developments. The goal of NGOSS is to facilitate the rapid development of flexible, low cost of ownership, OSS/BSS solutions to meet the business needs of today, cost conscious, competitive, and rapidly evolving telecom environment.

New Generation OSS Enterprise Management Business Processes NGOSS Streamlining business processes Automating of manual processes Commercial of The Shelf (COTS) Systems High level of standardization Measure performance Key Performance Indicators (KPI) Customer self service COTS Software TMN

FCAPS Fault Configuration Accounting Performance Security TMN No No Yes Yes Yes Business Management Yes Yes Yes Yes Yes Service Management Yes Yes No Yes Yes Network Management Yes Yes No Yes Yes Element Management OAM&P Yes No No Yes No Operation No No Yes Yes Yes Administration Yes Yes No Yes Yes Maintenance No Yes No No No Provisioning TOM / eTOM No Yes No No No Fulfillment Yes No No Yes Yes Assurance No No Yes No no Billing No No No No No Operation Support

FAB Fulfillment: operations for providing customers with their requested products and services in a timely and correct manner. It translates the customer's business or personal need into a solution, which can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, ensures completion on time, as well as ensuring a delighted customer.

FAB Assurance: includes all activities for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA or QoS performance levels. It performs continuous resource status and performance monitoring to proactively detect possible failures. It collects performance data and analyses them to identify potential problems and resolve them without impact to the customer. This process manages the SLAs and reports service performance to the customer. It receives trouble reports from the customer, informs the customer of the trouble status, and ensures restoration and repair, as well as ensuring a delighted customer.

FAB Billing: involves everything necessary for the collection of appropriate usage records, production of timely and accurate bills, for providing prebill use information and billing to customers, for processing their payments, and performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.