Nigeria Civil Aviation Authority Executive Summary 2022 Flights
This executive summary provides detailed insights into international and domestic flight operations in Nigeria from January to December 2022. It includes data on the number of flights operated, filed complaints, resolved cases, passenger numbers, and more, for both international and domestic routes.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
NIGERIA CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2022) 1
NIGERIA CIVIL AVIATION AUTHORITY EXECUTIVE SUMMARY ON INTERNATIONAL AND DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2022) For the period under review, a total number of 13,003 flights operated on international routes while 80,328 flights operated on domestic routes. SUMMARY OF FLIGHT OPERATIONS SUMMARY OF FILED COMPLAINTS ROUTES NUMBER OF AIRLINES IN OPERATION TOTAL FLIGHTS OPERATED NO. OF DELAYS CANCELLATI ONS AIR/ RAMP RETURN DELAYED/MI SSING BAGGAGE BAGGAGE FOUND OVER-BOOKING & DENIED BOARDING OTHER COMPLAINTS ( PILFERAGE, DISCOURTESY ETC) TOTAL COMPLAINTS NO. OF RESOLVED CASES TOTAL TOTAL NO. OF OUT- BOUND PASSENGERS NO. OF IN-BOUND PASSENGERS 1,8 55, 46 7 26 31 48,234 41,435 1,648,255 1,855,467 38 140 178 123 INTERNATIONAL AIRLINES 13,003 4,628 82 DOMESTIC AIRLINES 11 80,328 47,144 795 91 449 449 6,309,662 6,359,977 17 171 188 135 2 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS
NIGERIA CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES (JANUARY DECEMBER, 2022) SUMMARY OF FLIGHT OPERATIONS SUMMARY OF FILED COMPLAINTS TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF OTHERS (PILFERAGE, DISCOURTESY, PEBEC ETC) TOTAL NO. OF AIR/ RAMP RETURN TOTAL NO. OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF OVER TOTAL NO. OF FLIGHTS OPERATED TOTAL NO OF IN-BOUND PASSENGERS TOTAL NO OF OUT-BOUND PASSENGERS TOTAL NO. OF TOTAL NO. OF COMPLAINTS AIRLINES SN BAGGAGE FOUND BOOKING & DENIED BOARDING NO. OF CANCELLED FLIGHTS % ON NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS 1 AFRICA WORLD 1,367 286 21% 1 0% 2 1,300 1,324 52,194 52,970 - 8 8 5 2 AIR COTE D'IVOIRE 609 317 52% 12 2% 1 671 753 38,812 41,075 - 6 6 3 3 AIR FRANCE 450 147 33% 8 2% 2 5,480 4,689 79,758 85,241 4 8 13 8 AIR PEACE 4 1,258 532 42% - 0% 4 54,416 60,995 1 3 3 3 - - 5 ASKY AIRLINE 1,097 470 43% 11 1% 2 879 710 92,148 96,363 2 6 8 3 6 AZMAN AIR 1 - 0% - 0% - 10 199 - - - - - - 7 BADR AIR 69 37 54% - 0% - 3,314 7,666 1 - 1 - - - 8 BRITISH AIRWAYS 616 158 26% 3 0% 1 2,814 2,703 125,905 147,233 1 1 2 2 9 CRONOS AIR 53 41 77% - 0% - 1,796 2,114 - - - - - - 10 DELTA AIRLINE 407 111 27% 10 2% 2 4,342 4,198 74,205 78,395 2 6 8 7 11 EGYPT AIR 706 350 50% - 0% 1 4,247 4,154 67,609 85,297 - 11 11 6 12 EMIRATES 365 45 12% - 0% - 174 172 85,069 92,071 1 4 5 5 13 ETHIOPIAN AIR 1,080 395 37% 3 0% 1 1,380 1,141 198,514 221,372 5 19 24 9 3
NIGERIA CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON INTERNATIONAL AIRLINES (JANUARY DECEMBER, 2022) SUMMARY OF FLIGHT OPERATIONS SUMMARY OF FILED COMPLAINTS TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF AIR/ RAMP RETURN TOTAL NO. OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF OVER TOTAL NO. OF TOTAL NO. OF FLIGHTS OPERATED TOTAL NO OF IN-BOUND PASSENGERS TOTAL NO OF OUT-BOUND PASSENGERS TOTAL NO. OF TOTAL NO. OF COMPLAINTS AIRLINES OTHERS (PILFERAGE, DISCOURTESY, PEBEC ETC) SN BAGGAGE FOUND BOOKING & DENIED BOARDING NO. OF CANCELLED FLIGHTS % ON NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS CANCELLED FLIGHTS 14 KENYA AIR 344 205 60% 8 2% 1 754 680 42,634 41,019 1 4 5 5 15 KLM 306 177 58% 2 1% 3 5,622 5,244 68,146 76,548 6 4 10 10 16 LUFTHANSA 769 268 35% 6 1% - 3,633 3,409 119,495 133,214 2 3 5 3 17 MIDDLE EAST AIRLINES 138 19 14% 0 0% - 69 89 25,989 22,444 - - - - 18 QATAR AIR 1,179 257 22% 6 1% 5 4,221 4,004 168,261 207,583 5 17 22 14 19 ROYAL AIR MAROC 289 130 45% 1 0% - 3,766 1,361 33,224 39,782 - 6 6 4 20 RWAND AIR 425 154 36% 1 0% 2 2,827 2,495 41,607 48,996 2 15 16 13 21 SAUDI AIR 49 18 37% - 0% - - - 8,965 11,196 - - - - 22 SOUTH AFRICAN AIRWAYS 151 31 21% 2 1% - 622 612 20,008 22,078 - 2 2 2 23 TAAG ANGOLA 101 22 22% - 0% 1 123 102 4,495 4,605 - 3 3 3 24 TURKISH AIRLINE 654 420 64% 3 0% - 1,657 1,440 121,087 150,502 2 5 7 4 25 UNITED AIRLINE 157 14 9% 2 1% 3 841 730 30,801 33,556 2 4 6 5 26 VIRGIN ATLANTIC 363 24 7% 3 1% - 2,812 1,425 89,793 92,953 1 6 7 6 13,003 13,003 4,628 4,628 36 36% % 82 82 1 1% % TOTAL 31 31 48,234 48,234 41,435 41,435 1,648,255 1,648,255 1,855,467 1,855,467 38 38 141 141 178 178 123 123 4
NIGERIA CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights No. Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights % Of Delayed Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights AIRLINES S/N Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated 30% 107 27 25% 110 29 26% 125 25 20% 122 22 18% 117 24 21% 120 20 17% 11617 15% 132 33 25% 21 19% 105 101 22 22% 102 14 14% 32 110 1 AFRICA WORLD 1,367 286 16 31% 60 30 50% 51 25 49% 44 28 64% 54 40 74% 48 34 71% 51 38 75% 22% 55 35 64% 51 26 49% AIR COTE D'IVOIRE 45 16 36% 46 18 39% 11 53 51 2 609 317 22% 39 17 44% 36 9 25% 38 7 18% 35 3 9% 38 13 34% 44 20 45% 26% 40 13 33% 36 18 47% 35 15 43% 33 14 42% 10 8 38 38 3 AIR FRANCE 450 147 32% 116 45 39% 102 56 55% 111 52 47% 105 30 29% 104 44 42% 107 38 36% 10442 40% 111 66 59%1,258 45 45% 107 99 49 49% 93 31 33% 34 99 AIR PEACE 4 532 36 38% 106 44 42% 109 44 40% 96 58 60% 99 38 38% 93 34 37% 101 69 68%1,097 22% 83 44 53% 95 38 44% 69 23 33% 77 24 31% 18 87 82 5 ASKY AIRLINE 470 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1 - 6 AZMAN AIR 1 - 3 - - 5 2 40% 4 3 75% 6 3 50% 11 6 55% 11 5 45% 2 50% 67% 80% 57% - 4 4 100% 4 4 4 3 - 5 7 4 6 7 BADR AIR 69 37 13% 45 12 27% 40 9 23% 43 11 26% 41 11 27% 58 16 28% 62 12 19% 5% 27 44% 10% 60 BRITISH AIRWAYS 52 16 31% 55 30 55% 6 3 5 61 60 39 8 616 158 4 4 100% 7 7 100% 7 7 100% 5 5 100% 4 3 75% 65 5 8% 1 20% 20% 80% 80% - - - - - - 4 4 1 5 5 5 5 9 CRONOS AIR 53 41 24% 42 14 33% 42 24 57% 41 8 20% 33 4 12% 29 6 21% 30 5 17% 4 13% 33 26% 23% 31 37 17 46% 28 6 21% 8 7 8 31 30 10 DELTA AIRLINE 407 111 22 37% 64 19 30% 63 21 33% 56 28 50% 60 36 60% 57 21 37% 65 38 58% 55% 64 40 63% 60 39 67% 53 29 55% 46 24 52% 33 58 60 11 EGYPT AIR 706 350 72 2 3% 60 4 7% 11 1 9% 16 1 6% - - - - - - 8% 3% 20 45% 13% 52 - - - 32 6 19% 6 4 1 44 45 33 12 EMIRATES 365 45 29 31% 85 18 21% 91 26 29% 86 30 35% 89 29 33% 94 33 35% 92 54 59% 20% 88 24 27% 93 17 19% 105 81 61 75% 86 53 62% 21 90 13 ETHIOPIAN AIR 1,080 395 5
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Delayed Flights No. Of Delayed No. Of Delayed No. Of Delayed No. Of Delayed No. Of Delayed No. Of Delayed 24 80% 30 20 74% 30 No. Of Delayed 15 50% 31 10 32% 27 18 67% 30 19 63% 23 No. Of Delayed No. Of Delayed No. Of Delayed No. Of Delayed No. Of Delayed 27 96% % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed % Of Delayed Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of AIRLINES Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated S/N Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights 8 35% 28 15 52% 28 18 64% 30 30 13 43% 28 15 54% 29 23 77% 30 14 344 306 205 177 KENYA AIR 11 37% 28 19 68% 30 23 77% 27 14 52% 25 5 20% 27 12 44% 11 50% 24 20 83% 24 23 13 57% 19 10 53% 22 19 79% 27 15 KLM 30 42% 74 38 51% 70 22 31% 61 24 39% 64 30 47% 60 9 15% 58 18 31% 20 35% 69 17 25% 65 70 32 46% 49 17 35% 57 11 17% 72 16 769 268 LUFTHANSA MIDDLE EAST AIRLINES 8 1 13% 8 - - 7 - - 18 - - 11 1 9% 10 1 10% 3 33% - 7% 14 5 36% 14 2 14% 14 - 1 5 45% 14 11 9 17 138 19 257 7% 103 6 6% 103 16 16% 104 28 27% 110 18 16% 69 14 20% 88 19 22% 1,179 73 47 64% 71 49 69% 110 14 13% 115 25 22% 103 12 12% 130 9 18 QATAR AIR 9 38% 31 26 84% 29 14 48% 29 13 45% 29 15 52% 29 11 38% 34 27 79% 5% 4 14% 22 - - - 12 1 8% 1 9 41% 21 29 24 19 ROYAL AIR MAROC 289 130 12 34% 31 10 32% 36 7 19% 30 11 37% 38 13 34% 38 18 47% 45 25 56% 37 17 46% 30 14 47% 39 12 31% 33 7 21% 33 8 24% 35 20 425 154 RWAND AIR 6 4 67% 4 - - 5 - - - - - - - - - - - 1 20% 1 50% 13 4 31% 14 - - - - - - 8 57% 2 5 21 SAUDI AIR 49 18 SOUTH AFRICAN AIRWAYS 3 23% 14 - - 13 - - 13 4 31% 13 7 54% 12 6 50% 11 2 18% - 2 15% 13 10 1 10% 12 4 33% 14 - 2 15% 13 13 22 151 31 9 - - 8 6 75% 8 1 13% 7 2 29% 9 2 22% 9 3 33% 1 11% 1 11% 2 25% 10 1 13% 7 1 14% 2 20% 8 9 8 9 23 TAAG ANGOLA 101 22 TURKISH AIRLINES 40 71% 59 54 92% 60 45 75% 57 55 96% 53 36 68% 38 7 18% 39 19 49% 23 35% 57 50 88% 60 54 19 35% 56 27 48% 65 45 75% 56 24 654 420 14 3 21% 13 - - 13 - - 14 1 7% 13 2 15% 13 1 8% 8% 2 15% 13 - 8% 12 2 17% 13 - 1 8% 1 13 1 13 13 25 157 14 UNITED AIRLINE 3 10% 31 1 3% 31 - - 30 3 10% 29 - - 30 1 3% 31 2 6% 3 10% 30 3% 31 4 13% 28 4 15% 31 1 2 6% 31 30 26 VIRGIN ATLANTIC 363 24 TOTAL NO OF FLIGHTS OPERATED 13,003 938 938 940 940 1,108 1,108 1,141 1,141 1,134 1,134 1,116 1,116 1,098 1,098 1,196 1,196 1,165 1,165 1,061 1,061 1,097 1,097 1,009 1,009 TOTAL NO OF DELAYED FLIGHTS 370 370 370 370 337 337 389 389 371 371 501 501 401 401 4,628 406 406 362 362 429 429 383 383 309 309 6
NIGERIA CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Cancelled Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights S/N AIRLINES No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of 1% 122 - - 117 - - - - 1 - 120 - - - - 101 - - 102 - - 110 - - 105 - - 107 110 125 - - 132 - 1 AFRICA WORLD 116 1,367 1 3% 51 1 44 - - 2 2 1 - 54 2 1 4 4% 45 - - 46 - - 53 - - 51 - - 55 51 60 - 4% 2% 51 8% 2 AIR COTE D'IVOIRE 48 609 12 3% 36 1 38 1 - 35 1 2 1 - 35 - - 33 1 3% 38 - - 38 1 3% 40 - - 36 - 39 1 - 3% 5% 44 2% 3 AIR FRANCE 450 8 38 - 105 - - 104 - - - - 107 - - - - 99 - - 93 - - 99 - - 107 - - 116 102 - 111 - - - 111 - AIR PEACE 4 1,258 - 104 - 109 1 1 96 2 2% 99 - - 1 1 - 2 1% 106 69 - - 77 3 4% 87 1 1% 82 - - 83 95 - 1% - 101 2% 5 ASKY AIRLINE 1,097 11 93 - - - - - - - - - - 1 - - - - - - - - - - - - - - - - - - 6 AZMAN AIR 1 - 5 4 - - - - 6 - - - - 3 - - 4 - - 5 - - 7 - - 4 6 - 3 - - - - - - 11 - 7 BADR AIR 69 - 11 40 43 - - - - 41 - - - 5% 52 - - 55 1 2% 61 - - 60 - - 60 39 2 45 - - - - - - 62 - 8 BRITISH AIRWAYS 58 616 3 7 7 3 2 5% 5 - - - - - - - - - - 5 - - 5 - - 5 - - 5 - 4 - - 3 - - 6 - 9 CRONOS AIR 53 - 4 5% 42 41 - - 1 - - 33 1 - 1 3% 3% 37 - - 28 - - 31 - - 30 - - 31 33 42 2 - - 3% - 30 10 DELTA AIRLINE 29 407 10 63 56 - - - - 60 - - - - 53 - - 46 - - 58 - - 60 - - 64 60 - 64 - - - - - - 65 - 11 EGYPT AIR 706 - 57 60 11 - - 16 - - - - - 32 - - 44 - - 45 - - 52 - - 33 - 72 - - - - - - - 12 EMIRATES 365 - 91 86 - - 89 - - 2% 92 81 - - 86 - - 90 - - 105 1 1% 88 - - 93 2 85 - - - - - - - - 13 ETHIOPIAN AIR 94 1,080 3 7
NIGERIA CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : INTERNATIONAL AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Cancelled Flights Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled No. Of Cancelled Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of S/N AIRLINES Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of % Of 31 27 1 4% 30 - 2 9% 28 - 30 - - 28 - - 29 1 3% 28 2 25% 30 1 0 30 - - 30 - - - - - - 14 KENYA AIR 344 8 23 28 30 - 0% 27 1 4%25 - - 23 - - 19 - - 22 - - 24 - - 24 - 27 - - 30 - - - - - 27 - 15 KLM 306 2 70 61 1 2% 64 - - 1 2% 70 - - 49 1 2% 57 - - 69 2 4% 65 - 72 - - 74 - - - - - - 58 16 LUFTHANSA 769 6 60 8 7 - 18 - - - 14 - - 14 - - 14 - - 14 - - 11 - 9 - - 8 - - - - - - - 10 - 17 MIDDLE EAST AIRLINES 138 - 11 - 103 - 104 - 110 1 1%69 - - 73 - - 71 - - 110 1 1% 115 1 1% 103 3 - 130 - - 103 - - - 88 - 18 QATAR AIR 1,179 6 29 29 1 3% 29 - - - - - - 12 - - 21 - - 29 - - 22 - - 24 - - 31 - - - - - - 34 - 19 ROYAL AIR MAROC 289 1 29 36 30 38 - 1 3% 45 - 37 - - 30 - - 39 - - 33 - - 33 - - 35 - - 31 - - - - - - - - 20 RWAND AIR 425 49 1 - 38 - 4 5 - - - - - - 2 - - 13 - - 14 - - 5 - - 6 - - - - - - - - 21 SAUDI AIR SOUTH AFRICAN AIRWAYS 13 13 13 - - 1 9% 1 8% 14 10 - - 12 - - 14 - - 13 - - 13 - - 13 - - - - - - - - 11 22 151 2 12 8 8 7 - - - 8 - - 7 - - 9 - - 8 - - 10 - - 9 - - 9 - - - - - - - - 9 - 23 TAAG ANGOLA 101 - 9 TURKISH AIRLINES 60 57 53 1 2%38 - - 54 1 2% 56 - - 65 1 2% 57 - - 60 - 56 - - 59 - - - - - - - 39 - 24 654 3 13 13 14 - - - - 13 - - 12 - - 13 1 8% 13 - - 13 1 - 13 - - 14 - - - - - - - - 13 25 UNITED AIRLINE 157 2 13 31 30 - 29 - - 2 6% 1 3 31 - - 28 - - 31 - - 30 - - 31 - 30 31 - - - - - - - 31 26 VIRGIN ATLANTIC 363 3 30 TOTAL NO OF FLIGHTS OPERATED 13,003 1,141 1,141 938 938 940 940 1,108 1,108 1,196 1,196 1,165 1,165 1,061 1,061 1,097 1,097 1,009 1,009 1,134 1,134 1,116 1,116 1,098 1,098 TOTAL NO OF CANCELLED FLIGHTS 8 1 1 6 6 5 5 7 7 5 5 10 10 12 12 82 9 9 6 6 7 7 8 8 6 6
NIGERIA CIVIL AVIATION AUTHORITY AIR/RAMP RETURN: INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Air/Ramp Returns Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights S/N AIRLINES Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated 122 - 117 - 120 - - - 125 - - 102 - - 1 1 - 101 110 105 107 110 132 1 AFRICA WORLD 1,367 2 116 51 - 44 - 54 - - 1 - 60 - - 46 - - - - 45 53 51 55 51 51 2 AIR COTE D'IVOIRE 609 1 48 36 1 38 - 35 - - 1 - 39 - - 33 - - - - 35 38 38 40 36 44 3 AIR FRANCE 450 2 38 105 - 104 - 107 - 2 1 111 - - 93 - 1 - - - 99 99 107 116 102 111 AIR PEACE 4 1,258 4 104 109 - 96 - 99 - - 1 106 - - 77 - 1 - - - 69 87 82 83 95 101 5 ASKY AIRLINE 1,097 2 93 - - - - - - - - - - - - - - - - - - 1 - - 6 AZMAN AIR 1 - 5 - 4 - 6 - - - 3 - - 4 - - - - - 3 5 7 4 6 11 7 BADR AIR 69 - 11 40 - 43 - 41 - - - - 45 - 1 55 - - - - 52 61 60 60 39 62 8 BRITISH AIRWAYS 616 1 58 7 - 7 - 5 - - - - 4 - - - - - - - - 5 5 5 5 6 9 CRONOS AIR 53 - 4 42 - 41 33 1 - - - 42 - - 28 - - 1 - - 37 31 30 31 33 30 10 DELTA AIRLINE 407 2 29 63 - 56 60 - - - - - 64 - - 46 - - 1 - 53 58 60 64 60 65 11 EGYPT AIR 706 1 57 60 - 11 16 - - - - - 72 - - - 32 - - - - 44 45 52 33 - - 12 EMIRATES 365 - 91 86 89 - - - - 85 - - - 86 - - 1 - - 81 90 105 88 93 92 13 ETHIOPIAN AIR 1,080 1 94 9
NIGERIAN CIVIL AVIATION AUTHORITY AIR/RAMP RETURN: INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Flights Operated Total No Of Air/Ramp Returns Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights S/N AIRLINES Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated 31 27 30 - - - - 30 - 1 - 28 - - - - - 30 29 28 30 30 28 14 KENYA AIR 23 344 1 28 30 27 1 - - - - 30 1 - 19 1 - - - - 23 22 24 24 27 27 15 KLM 25 306 3 70 61 64 - - - - - 74 - - 49 - - - - - 70 57 69 65 72 58 16 LUFTHANSA 60 769 - 8 7 18 - - - - - 8 - - 14 - - - - - 14 14 14 11 9 10 17 MIDDLE EAST AIRLINES 11 138 - 103 104 110 - - - 1 103 - - - 71 - - 1 1 2 73 110 115 103 130 88 18 QATAR AIR 69 1,179 5 29 29 29 - - - - 31 - - - - 12 - - - - - 21 29 22 24 34 19 ROYAL AIR MAROC 29 289 - 36 30 38 - - - - 31 - 1 - 30 - 1 - - - 37 39 33 33 35 45 20 RWAND AIR 38 - 425 2 4 5 - - - - - - 6 - - - - - - - - - 2 13 14 5 - 21 SAUDI AIR 49 - 13 13 13 - - - - - 14 - - 12 - - - - - 10 14 13 13 13 11 22 SOUTH AFRICAN AIRWAYS 12 151 - 8 8 7 - - - - - 9 - - 7 - - - 1 - 8 9 8 10 9 9 23 TAAG ANGOLA 9 101 1 TURKISH AIRLINES 60 57 53 - - - - - 59 - - 56 - - - - - 54 65 57 60 56 39 24 38 654 - 13 13 14 - - - - 14 1 1 - 12 - 1 - - - 13 13 13 13 13 13 25 UNITED AIRLINE 13 157 3 31 - 30 - 29 - - 31 - - - 28 - - - - - 31 31 30 31 30 31 26 VIRGIN ATLANTIC 30 363 - TOTAL NO OF FLIGHTS OPERATED 13,003 938 938 940 940 1,108 1,108 1,141 1,141 1,134 1,134 1,116 1,116 1,098 1,098 1,196 1,196 1,165 1,165 1,065 1,065 1,096 1,096 1,009 1,009 TOTAL NO OF AIR/RAMP RETURNS 10 31 1 1 1 1 4 4 5 5 3 3 2 2 3 3 2 2 1 1 0 0 2 2 7 7
NIGERIA CIVIL AVIATION AUTHORITY OVER-BOOKING/DENIED BOARDING : INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Total No Of Flights Operated Overbooking/ Denied Boarding S/N No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ No. Of Overbooking/ Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights AIRLINES Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated - 122 117 - 120 - - - - - - 125 - 102 - - - 101 110 105 107 110 132 1 AFRICA WORLD 1,367 - 116 - 51 44 - 54 - - - - - - 60 - 46 - - - 45 53 51 55 51 51 2 AIR COTE D'IVOIRE 609 - 48 36 38 1 35 2 - - - 39 1 - 33 - - - - - 35 38 38 40 36 44 3 AIR FRANCE 450 4 38 - 105 104 107 - - - - - - - 111 - 93 1 - - 99 99 107 116 102 111 AIR PEACE 4 1,258 1 104 - 109 1 96 99 - - - - - - 106 - 77 - 1 - 69 87 82 83 95 101 5 ASKY AIRLINE 1,097 2 93 - - - - - - - - - - - - - - - - - - - 1 - - - 6 AZMAN AIR 1 - - 5 4 6 - - - - - - - 3 - 4 1 - - 3 5 7 4 6 11 7 BADR AIR 69 1 11 1 40 43 41 - - - - - - - 45 - 55 - - - 52 61 60 60 39 62 8 BRITISH AIRWAYS 616 1 58 7 7 5 - - - - - 4 - - - - - - - - - 5 5 5 5 6 9 CRONOS AIR 53 - 4 - 42 41 33 1 - - - - - - 42 - 28 - - 1 37 31 30 31 33 30 10 DELTA AIRLINE 407 2 29 - 63 56 60 - - - - - - - 64 - 46 - - - 53 58 60 64 60 65 11 EGYPT AIR 706 - 57 60 11 - 16 - - - - - 72 - - - 32 - - - 1 44 45 52 33 - - 12 EMIRATES 365 1 91 86 - 89 4 - - - - 85 - - 86 1 - - - 81 90 105 88 93 92 13 ETHIOPIAN AIR 1,080 5 94 11
NIGERIAN CIVIL AVIATION AUTHORITY OVER-BOOKING/DENIED BOARDING : INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Total No Of Flights Operated Overbooking/ Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Denied Boarding Flights Operated S/N Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Flights Operated Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ Overbooking/ AIRLINES Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of 31 27 - 30 - - - 30 - - - 28 1 - - - - 30 29 28 30 30 28 14 KENYA AIR 23 344 1 28 30 - 27 4 - 1 30 - - - 19 1 - - - - 23 22 24 24 27 27 15 KLM 25 306 6 70 61 1 64 - 1 - 74 - - - 49 - - - - - 70 57 69 65 72 58 16 LUFTHANSA 60 769 2 8 7 - 18 - - - 8 - - - 14 - - - - - 14 14 14 11 9 10 17 MIDDLE EAST AIRLINES 11 138 - 103 104 1 110 - - - 103 1 - 1 71 2 - - - - 73 110 115 103 130 88 18 QATAR AIR 69 1,179 5 29 29 29 - - - - 31 - - - - 12 - - - - - 21 29 22 24 34 19 ROYAL AIR MAROC 29 289 - 36 30 38 - - - 1 31 - - - 30 - 1 - - - 37 39 33 33 35 45 20 RWAND AIR 38 - 425 49 2 - 4 5 - - - - 6 - - - - - - - - - - 2 13 14 5 - 21 SAUDI AIR 13 13 13 - - - - 14 - - - 12 - - - - - 10 14 13 13 13 11 22 SOUTH AFRICAN AIRWAYS 12 151 - 8 8 7 - - - - 9 - - - 7 - - - - - 8 9 8 10 9 9 23 TAAG ANGOLA 9 101 - TURKISH AIRLINES 60 57 53 1 - - - - - 59 - - - 56 - - 1 54 65 57 60 56 39 24 38 654 2 - 13 13 14 1 - - - - - 14 - - 12 - 1 - 13 13 13 13 13 13 25 UNITED AIRLINE 13 157 2 31 - 30 29 - - - 31 - - - 28 - 1 - - - 31 31 30 31 30 31 26 VIRGIN ATLANTIC 30 363 1 TOTAL NO OF FLIGHTS OPERATED 938 938 940 940 1,108 1,108 1,141 1,141 13,003 1,134 1,134 1,116 1,116 1,098 1,098 1,196 1,196 1,165 1,165 1,061 1,061 1,096 1,096 1,009 1,009 TOTAL NO OF OVERBOOKING/ DENIED BOARDING 12 38 1 1 7 7 4 4 2 2 1 1 - - 3 3 2 2 3 3 13 13 - - 2 2
NIGERIA CIVIL AVIATION AUTHORITY OTHERS (PILFERAGE, DISCOURTESY, ETC): INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Other Complaints Total No Of Flights Operated Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights S/N AIRLINES No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated - - 4 122 - 117 - 120 - - 4 101 - 102 - 110 - 105 - 107 110 125 132 1 AFRICA WORLD 1,367 8 116 - - 3 51 2 44 1 54 - - - 45 - 46 - 53 - 51 - 55 51 60 51 2 AIR COTE D'IVOIRE 609 6 48 36 1 38 1 35 1 2 1 35 - 33 - 38 - 38 - 40 - 36 1 39 1 44 3 AIR FRANCE 450 8 38 - - - 105 - 104 - 107 - 2 1 99 - 93 - 99 - 107 - 116 102 111 111 AIR PEACE 4 1,258 3 104 - - - 109 - 96 2 99 - - 2 69 - 77 - 87 1 82 1 83 95 106 101 5 ASKY AIRLINE 1,097 6 93 - - - - - - - - - - 1 - - - - - - - - - - - - 6 AZMAN AIR 1 - - - - 5 - 4 6 - - - 3 - 4 - 5 - 7 - 4 6 3 - 11 7 BADR AIR 69 - 11 - - 1 40 - 43 41 - - - 52 - 55 - 61 - 60 - 60 39 45 - 62 8 BRITISH AIRWAYS 616 1 58 7 - 7 4 - - - - - - - 5 - 5 - 5 - 5 - 4 - - 6 9 CRONOS AIR 53 - 4 - - 1 42 2 41 - 33 - - - 37 - 28 - 31 2 30 1 31 33 42 30 10 DELTA AIRLINE 407 6 29 - - - 63 2 56 2 60 2 1 4 53 - 46 - 58 - 60 - 64 60 64 65 11 EGYPT AIR 706 11 57 60 - 11 - 16 - - - - - 32 1 44 2 45 1 52 - 33 - 72 - - - 12 EMIRATES 365 4 91 2 86 2 89 3 3 - 81 1 86 - 90 2 105 1 88 3 93 1 85 1 92 13 ETHIOPIAN AIR 1,080 19 94 13
NIGERIAN CIVIL AVIATION AUTHORITY OTHERS (PILFERAGE, DISCOURTESY, ETC): INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Other Complaints Total No Of Flights Operated S/N AIRLINES No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other No. of Other Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights - - 1 31 - 27 - 30 - 3 - 30 - 28 - 29 - 28 - 30 30 30 28 14 KENYA AIR 344 4 23 - - 2 28 - 30 1 27 1 - - 23 - 19 - 22 - 24 - 24 27 30 27 15 KLM 306 4 25 70 - 61 64 - - 1 70 - 49 - 57 1 69 - 65 - 72 - 74 1 - 58 16 LUFTHANSA 769 3 60 8 - 7 18 - - - 14 - 14 - 14 - 14 - 11 - 9 - 8 - - 10 17 MIDDLE EAST AIRLINES 138 - 11 103 - 104 1 110 1 - 1 73 2 71 3 110 4 115 1 103 2 130 2 103 - 88 18 QATAR AIR 1,179 17 69 - - - 29 1 29 3 29 - 1 1 - - 12 - 21 - 29 - 22 24 31 34 19 ROYAL AIR MAROC 289 6 29 - - 3 36 1 30 38 - 4 5 37 1 30 - 39 - 33 - 33 35 31 - 45 20 RWAND AIR 425 14 38 4 - 5 - - - - 2 - 13 - 14 - 5 - 6 - - 21 SAUDI AIR 49 - 13 - 13 - 13 - - 1 10 1 12 - 14 - 13 - 13 - 13 - 14 - 11 22 SOUTH AFRICAN AIRWAYS 151 2 12 8 - 8 1 7 1 1 - 8 - 7 - 9 - 8 - 10 - 9 - 9 - 9 23 TAAG ANGOLA 101 3 9 TURKISH AIRLINES 60 - 57 53 1 - 1 54 - 56 1 65 - 57 - 60 2 56 - 59 - - 39 24 654 5 38 13 - 13 14 - 1 - 13 - 12 - 13 1 13 - 13 1 13 - 14 1 - 13 25 UNITED AIRLINE 157 4 13 31 - 30 - 29 - - 3 31 1 28 - 31 2 30 - 31 - 30 - 31 - 31 26 VIRGIN ATLANTIC 363 6 30 TOTAL NO. OF FLIGHTS OPERATED 938 938 940 940 1,108 1,108 13,003 1,141 1,141 1,134 1,134 1,116 1,116 1,098 1,196 1,196 1,165 1,165 1,061 1,061 1,096 1,096 1,009 1,009 TOTAL NO. OF OTHER COMPLAINTS 140 6 6 5 5 15 15 5 5 8 8 4 4 25 25 19 19 11 11 14 14 10 10 18 18 14
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED/ MISSING BAGGAGE/ BAGGAGE FOUND: INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Missing Baggage Total No Of Found Baggage S/N AIRLINES No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Baggage No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing No. Of Missing Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Found Found Found Found Found Found Found Found Found Found Found Found 42 33 30 43 18 18 39 46 1080 1080 6 6 8 21 11 11 24 24 24 18 10 16 8 8 1 AFRICA WORLD 1,300 1,324 54 66 65 55 16 31 44 62 260 253 3 3 31 31 23 23 8 8 41 44 93 144 33 33 2 AIR COTE D'IVOIRE 671 753 1032 555 367 331 364 295 426 390 373 346 1326 1256 136 136 152 144 302 302 244 208 533 511 225 215 3 AIR FRANCE 5,480 4,689 - - - - - - - - - - - - - - - - - - - - - - - - AIR PEACE 4 - - - - 45 39 44 9 29 24 132 111 137 116 13 13 29 27 137 126 60 50 112 98 99 60 42 37 5 ASKY AIRLINE 879 710 - - - - - - - - - - - - - - - - - - - - - - - - 6 AZMAN AIR - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 BADR AIR - - - - 255 183 191 262 213 192 206 212 210 558 519 107 107 127 109 269 267 195 165 316 340 272 121 121 8 BRITISH AIRWAYS 2,814 2,703 - - - - - - - - - - - - - - - - - - - - - - 9 CRONOS AIR - - - - 430 447 430 121 119 205 202 176 171 176 171 447 430 447 430 447 430 447 430 535 525 447 447 430 10 DELTA AIRLINE 4,342 4,198 236 360 335 361 305 287 276 549 480 1651 1643 98 98 101 92 19 188 288 271 191 142 250 92 88 11 EGYPT AIR 4,247 4,154 20 20 15 11 9 9 - - - - 20 20 20 20 20 20 20 20 30 32 20 20 - - 12 EMIRATES 174 172 118 92 144 113 124 102 148 236 195 47 47 61 37 77 77 86 69 122 102 93 93 84 66 13 ETHIOPIAN AIR 188 1,380 1,141 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS 15
NIGERIAN CIVIL AVIATION AUTHORITY DELAYED/ MISSING BAGGAGE/ BAGGAGE FOUND: INTERNATIONAL AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) Total No Of Missing Baggage JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No Of Found Baggage S/N AIRLINES Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Missing Missing Missing Missing Missing Missing Missing Missing Missing Missing Missing Missing Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage Baggage No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of No. Of Found Found Found Found Found Found Found Found Found Found Found Found 14 KENYA AIR 754 680 35 35 93 92 58 55 35 35 35 35 35 35 35 35 65 - 35 35 95 91 205 204 28 28 15 KLM 5,622 5,244 747 389 361 495 460 434 404 101 101 246 229 429 506 314 277 957 887 929 337 328 811 765 180 179 16 LUFTHANSA 3,633 3,409 218 148 119 223 217 230 196 151 151 118 104 268 260 344 321 456 416 239 196 191 1020 1005 240 211 MIDDLE EAST AIRLINES 17 69 89 16 13 6 21 4 9 3 3 1 2 5 4 - - - - - - 2 8 30 27 2 2 18 QATAR AIR 4,221 4,004 412 332 308 437 423 312 299 277 277 277 277 357 357 425 402 375 328 457 321 316 599 554 52 51 19 ROYAL AIR MAROC 3,766 1,361 162 164 111 107 73 101 76 24 24 47 46 74 46 33 24 180 40 634 423 226 1979 533 - - 20 RWAND AIR 2,827 2,495 17 12 60 52 52 42 28 28 25 24 112 111 19 18 58 55 52 41 861 610 1531 1496 12 6 21 SAUDI AIR - - - - - - - - - - - - - - - - - - - - - - - - - - SOUTH AFRICAN AIRWAYS 22 622 612 9 16 14 20 5 15 12 12 22 21 15 10 9 9 25 19 30 27 29 28 447 430 5 5 23 TAAG ANGOLA 123 102 7 11 22 26 10 10 - - 1 - 1 1 10 1 4 3 9 8 15 5 43 36 1 1 TURKISH AIRLINES 24 1,657 1,440 83 68 154 168 102 72 71 71 80 66 87 69 115 75 138 129 119 96 147 130 423 385 138 111 25 UNITED AIRLINE 841 730 49 42 43 42 30 18 - - 35 31 61 58 72 55 136 134 117 110 30 18 210 164 58 58 26 VIRGIN ATLANTIC 2,812 1,425 172 176 139 203 87 136 62 59 59 107 62 159 123 184 111 400 181 295 221 150 719 168 153 111 TOTAL NO OF MISSING BAGGAGE 48,234 13,441 1,921 1,638 1,970 3,061 3,263 2,780 2,932 5,232 2,908 4,698 4,390 TOTAL NO OF FOUND BAGGAGE 11,000 41,435 1,761 1,621 1,808 2,772 2,844 2,516 3,024 2,573 4,004 3,837 3,675 16
NIGERIA CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN BOUND AND OUT BOUND PASSENGERS: INTERNATIONAL OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER S/N Total Total No Of In-Bound Passengers No Of Out-Bound Passengers AIRLINES No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound No Of In-Bound Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total Total 1 4744 4873 4804 4929 4810 4823 3,398 3,591 3446 3743 3593 3857 4078 3765 4325 4444 4202 4286 4335 4747 5728 5515 AFRICA WORLD 4731 4397 52,194 52,970 2 3607 3588 3679 4157 4022 4292 2,282 2,250 2524 2693 2892 3014 2554 2868 3040 3008 3140 3374 3542 4011 3721 3866 AIR COTE D'IVOIRE 3809 3954 38,812 41,075 3 6512 7669 6828 7507 7804 7460 5,278 6,884 4718 5694 5322 6408 6220 6521 5834 7208 6504 7180 7432 7672 10373 8294 AIR FRANCE 79,758 85,241 6933 6744 AIR PEACE 4 5391 5778 4802 4913 4485 4798 4,205 4,937 3010 3845 3236 3995 4299 5301 4660 5911 3630 4754 5070 6089 6945 6413 54,416 60,995 4683 4261 5 8441 9043 7976 9654 8755 9973 4,857 5,495 6050 6253 6599 6997 6508 5359 6594 6980 8011 7738 8897 8807 9295 10043 ASKY AIRLINE 92,148 96,363 10165 10021 6 - - - - - - - - - 10 199 - - - - - - - - - - - AZMAN AIR 10 199 7 246 407 337 458 348 955 93 61 157 220 386 512 387 954 277 325 226 321 210 90 282 1586 BADR AIR 3,314 7,666 365 1777 8 9388 10896 9521 11098 9694 10262 9,937 12,447 10116 14013 10686 14331 11723 13411 11118 13562 8814 9940 10128 11124 13608 13228 BRITISH AIRWAYS 11172 12921 125,905 147,233 9 193 263 180 268 158 189 - - - - 309 295 128 133 92 178 146 203 132 147 283 235 CRONOS AIR 1,796 2,114 175 203 10 6818 8829 6402 7230 5764 5921 6,674 7,921 5028 5588 5356 5500 5351 5109 5401 5724 6148 6097 8166 8655 7422 6293 DELTA AIRLINE 5675 5528 74,205 78,395 11 5395 7862 6784 8699 6145 8211 4,822 5,844 4062 5232 3859 6190 5197 7886 5868 5517 4429 6397 5391 7072 8776 9552 EGYPT AIR 67,609 85,297 6881 6835 12 18693 16149 14615 14956 2386 2886 2587 4653 - - 3525 6266 9161 11059 11161 12406 12546 10930 10395 12766 - - - - EMIRATES 85,069 92,071 13 14345 16026 14601 18687 19122 22539 19151 24687 11,541 12,677 10071 13003 12535 13207 16995 19882 17465 14110 12799 13897 27373 27556 ETHIOPIAN AIR 22516 25101 198,514 221,372 17
NIGERIA CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN BOUND AND OUT BOUND PASSENGERS: INTERNATIONAL OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER S/N Total Total No Of In-Bound Passengers No Of Out-Bound Passengers AIRLINES No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- No Of Out- Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger Passenger No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- No Of In- Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Bound Total Total Total Total Total Total Total Total Total s Total s Total Total Total Total Total Total s Total s Total Total Total Total Total Total Total s s s s s s s s s s s s s s s s s s s s 14 3391 3728 4471 4464 2,022 2,755 2,282 3,257 3,262 2,778 3,420 3,082 3,719 2,983 3,565 3,130 3277 3191 5791 4983 KENYA AIR 42,634 41,019 3139 3886 4295 2782 15 6383 7524 6608 6280 4,286 5,620 3,587 4,526 3,903 5,337 5,383 6,103 4,913 6,425 6,745 7,129 7617 7644 6973 6318 KLM 68,146 76,548 5738 7565 6010 6077 16 8990 11478 10498 11051 8,358 12,532 6,097 7,963 7,639 7,955 11,340 12,060 9,146 11,695 11,560 12,582 12595 13545 12355 9020 LUFTHANSA 119,495 133,214 10206 8605 10711 14728 MIDDLE EAST AIRLINES 17 2447 850 2473 2604 2,987 1,725 2,550 2,344 2,528 2,194 1,551 2,307 2,244 2,031 1,132 1,945 1464 1841 1533 2176 1788 1302 25,989 22,444 3292 1125 18 2084717212 22446 16074 23521 12,033 16,044 9,639 14,612 9,764 13,796 12,391 18,628 14,830 12,785 12,338 14,703 14968 15933 18746 18151 QATAR AIR 168,261 207,583 15,473 16,117 14793 19 3046 4701 3315 4378 - - 713 1,180 1,432 2,078 2,165 2,712 1,527 2,038 2,116 2,466 4230 4415 6904 6884 ROYAL AIR MAROC 33,224 41,607 8,965 39,782 48,996 11,196 3688 4551 4088 4379 20 3623 4688 4167 6173 2,660 902 1,960 3,078 3,112 3,748 2,326 3,409 2,041 3,203 2,792 3,367 2865 3357 6036 6798 6385 5976 RWAND AIR 3640 4297 21 1752 1530 - - - - - - 74 483 1,200 4,493 3,594 1,698 319 971 1423 498 - - - - SAUDI AIR 603 1523 SOUTH AFRICAN AIRWAYS 22 1928 2171 1879 2141 893 1,468 1,115 1,529 1,720 1,771 1,699 1,984 1,701 1,627 1,881 1,,826 1699 2107 1909 1817 2092 1671 20,008 4,495 22,078 4,605 1492 1966 23 380 450 330 472 213 244 134 368 193 334 357 215 397 550 283 375 361 326 441 500 994 436 TAAG ANGOLA 412 335 TURKISH AIRLINES 24 9350 16201 6904 12167 11,660 13,543 8,952 13,151 10,818 12,538 11,622 12,823 10,847 12,146 9,401 11,626 12295 14097 7277 6691 10219 11057 121,087 150,502 11742 14462 25 2186 2787 2413 2457 2,241 3,111 2,096 2,555 2,605 2,803 2,742 2,853 2,914 2,999 2,721 2,815 2684 3408 2896 2180 3154 2505 UNITED AIRLINE 30,801 33,556 2149 3083 26 6569 8052 6920 6888 7,281 9,080 6,097 7,627 6,321 7,912 8,142 8,332 7,562 7,969 8,107 7,498 7320 7384 9272 7511 9372 7415 VIRGIN ATLANTIC 89,793 92,953 6830 7285 TOTAL NO OF IN-BOUND PASSENGERS 1,648,255 107,721 97,929 117,315 138,939 142,655 131,404 159,139 148,180 140,078 139,775 146,796 178,324 TOTAL NO OF OUT-BOUND PASSENGERS 1,855,467 129,131 128,740 139,291 162,596 146,046 147,386 168,335 178,504 170,944 168,820 146,501 169,173 18
NIGERIA CIVIL AVIATION AUTHORITY (JANUARY DECEMBER, 2022) TOTAL COMPLAINTS/ RESOLVED CASES: INTERNATIONAL AIRLINE OPERATIONS JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No. Of Total Complaints Total No. Of Resolved Cases No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints AIRLINES No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases S/N - - - - 4 1 - - - - - - - - - - - - - - 1 AFRICA WORLD - - 4 4 8 8 5 5 - - - - 3 2 1 - - - - - - - - - - - - - 2 AIR COTE D'IVOIRE 2 1 - - 6 6 3 3 2 - 3 2 2 2 - - 1 1 - - - - - - 1 1 2 1 3 AIR FRANCE 1 - 1 1 13 13 8 8 - - - - - - - - - - 2 2 - - - - - - - - AIR PEACE 4 - - 1 1 3 3 3 3 - - - - - - 2 2 - - - - - - - - 2 - 1 - 5 ASKY AIRLINE 1 - 2 1 8 8 3 3 - - - - - - - - - - - - - - - - - - - - 6 AZMAN AIR - - - - - - - - - - - - - - - - - - - - - - 1 - - - - - 7 BADR AIR - - - - 1 1 - - - - - - 2 2 - - - - - - - - - - - - - 8 BRITISH AIRWAYS - - - - 2 2 2 2 - - - - - - - - - - - - - - - - - - - - 9 CRONOS AIR - - - - - - - - - - - - 1 1 - - 1 1 - - - - - - 2 2 2 1 10 DELTA AIRLINE 2 2 - - 8 8 7 7 - - - - - - 2 - 2 1 1 1 - - - - - - - - 11 EGYPT AIR 2 1 4 3 11 11 6 6 - - - - - - 1 1 2 2 1 1 1 1 - - - - 12 EMIRATES - - - - 5 5 5 5 2 - 7 6 3 3 1 - 1 1 2 - 1 1 3 - 1 - 1 - - - 13 ETHIOPIAN AIR 2 1 24 24 9 9 NOTE: HOWEVER, MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS 19
NIGERIAN CIVIL AVIATION AUTHORITY (JANUARY DECEMBER, 2022) TOTAL COMPLAINTS/ RESOLVED CASES: INTERNATIONAL AIRLINE OPERATIONS JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No. Of Total Complaints Total No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases AIRLINES S/N No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total No. Of Total Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints Complaints - - - - 1 1 - - - - - - 3 3 - - 1 1 - - - - 14 KENYA AIR - - 5 5 5 5 - - - - 2 2 1 1 5 5 - - - - 1 1 - - - - - - 15 KLM 1 1 10 10 10 10 1 - 1 1 - - - - - - - - 1 - - - - - - - 1 1 16 LUFTHANSA 1 1 5 5 3 3 - - - - - - - - - - - - - - - - - - - - - - 17 MIDDLE EAST AIRLINES - - - - - - 2 1 1 1 - - 3 2 5 5 4 1 1 - 2 1 2 1 1 1 - - 18 QATAR AIR 1 1 22 22 14 14 - - - - - - 1 1 3 1 - - 1 1 - - - - - - - - 19 ROYAL AIR MAROC 1 1 6 6 4 4 - - - - 3 2 1 1 - - 4 4 1 - - - 1 - - - - - 20 RWAND AIR 6 6 16 16 13 13 - - - - - - - - - - - - - - - - - - - - - - 21 SAUDI - - - - - - SOUTH AFRICAN AIRWAYS - - - - 1 1 - - - - - - - - - - - - - - - - 22 1 1 2 2 2 2 1 1 1 1 1 1 - - - - - - - - - - - - - - - - 23 TAAG ANGOLA - - 3 3 3 3 TURKISH AIRLINES 2 - 2 - - - - - 1 1 - - 1 - 2 - - - - - - - 24 1 1 7 7 4 4 1 - 1 1 1 1 1 - - - - 2 1 - - 1 - 1 - - - - 25 UNITED AIRLINE - - 6 6 5 5 - - - - 1 1 - - 3 3 - - - - - - - - - - - - 26 VIRGIN ATLANTIC 3 2 7 7 6 6 TOTAL NO. OF TOTAL COMPLAINTS 7 12 19 7 9 4 22 13 17 23 18 27 178 TOTAL NO. OF RESOLVED CASES 123 4 11 9 3 5 2 15 7 7 18 18 24 20
NIGERIAN CIVIL AVIATION AUTHORITY DOMESTIC FLIGHT OPERATIONS (JANUARY DECEMBER, 2022) 2 1
NIGERIA CIVIL AVIATION AUTHORITY SUMMARY OF COMPLAINTS RECEIVED ON DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) SUMMARY OF FLIGHT OPERATIONS SUMMARY OF FILED COMPLAINTS TOTAL NO. OF CANCELLED FLIGHTS TOTAL NO. OF DELAYED FLIGHTS TOTAL NO. OF AIR/ RAMP RETURN TOTAL NO. OF DELAYED/ MISSING BAGGAGE TOTAL NO. OF RESOLVED CASES/ COMPENSATION TOTAL NO. OF OVER BOOKING & DENIED BOARDING TOTAL NO. OF OTHERS (PILFERAGE, DISCOURTESY, PEBEC ETC) TOTAL NO OF IN-BOUND PASSENGERS TOTAL NO OF OUT-BOUND PASSENGERS TOTAL NO. OF FLIGHTS OPERATED TOTAL NO. OF TOTAL NO. OF COMPLAINTS SN AIRLINES BAGGAGE FOUND NO. OF CANCELLED FLIGHTS NO. OF DELAYED FLIGHTS % ON DELAYED FLIGHTS % ON CANCELLED FLIGHTS AERO CONTRACTORS 1 3106 1889 61% 99 3% 12 1 1 198689 199052 2 7 9 7 2 ARIK AIR 9759 6440 66% 110 1% 19 150 150 862888 878537 4 22 26 20 3 AZMAN AIR 3713 2555 69% 82 2% 2 - - 293656 288795 2 8 10 7 4 DANA AIR 4440 2906 65% 24 1% 4 43 43 397431 411643 - 5 5 4 5 OVERLAND 2926 2451 84% 11 0% 1 1 1 107084 107204 - 22 22 5 6 AIR PEACE 24449 14908 61% 129 1% 31 96 96 2280924 2294062 4 49 53 48 7 MAX AIR 9671 6189 64% 174 2% 8 10 10 868182 865255 - 6 6 4 8 IBOM 10910 3535 32% 32 0% 7 123 123 842760 850271 3 21 24 21 UNITED AIRLINES 9 6097 4000 66% 42 1% 4 - - 203361 212295 1 10 11 7 10 GREEN AFRICA 4648 2111 45% 79 2% 2 25 25 224984 223043 1 20 21 11 11 VALUE JET 609 160 26% 13 2% 1 - - 29703 29820 - 1 1 1 TOTAL 59% 1% 80,328 47,144 795 91 449 449 6,309,662 6,359,977 17 171 188 135 22
NIGERIA CIVIL AVIATION AUTHORITY DELAYED FLIGHTS : DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated AIRLINES Total No Of Flights Operated Total No Of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights No. of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights % of Delayed Flights AERO CONTRACT ORS 675 409 61% 601 359 60% 514 310 60% 310 176 57% 261 159 61% 238 139 58% 117 73 62% - - - - - - - - - - - - 390 264 69% 1 3106 1889 1,239 807 65% 918 606 66% 798 524 66% 587 406 69% 756 499 66% 774 371 48% 874 588 67% 814 587 72% 763 574 75% 603 382 63% 689 448 65% 944 648 79% ARIK AIR 9759 6440 2 AZMAN AIR 403 269 67% 396 312 79% 289 201 70% 288 148 51% 257 191 74% 259 219 85% 237 175 74% 195 134 69% 243 155 64% 384 189 49% 388 266 69% 374 296 76% 3713 2555 3 684 509 74% 600 396 66% 546 297 54% 550 358 65% 544 358 66% 494 266 54% 355 278 78% - - - - - - - - 205 95 46% 462 349 86% DANA AIR 4440 2906 4 245 214 87% 240 201 84% 264 173 66% 233 192 82% 213 173 81% 188 154 82% 238 220 92% 280 210 75% 258 238 92% 257 227 88% 239 216 90% 271 233 65% 5 OVERLAND 2926 2451 2,183 1,351 62% 2,274 1,495 66%2,2121,39563% 1,923 1,138 59% 1,808 1167 65% 1,7281,11164% 1793 947 53% 1836 982 53% 1929 1156 60% 1920 1129 59% 2254 1358 60% 2589 1679 67% AIR PEACE 6 24449 14908 868 516 59% 940 592 63% 978 596 61% 839 468 56% 897 567 63% 859 549 64% 754 498 66% 709 578 82% 732 496 68% 728 466 64% 676 400 59% 691 463 41% MAX AIR 9671 6189 7 1,010 285 28% 938 322 34%1,033 316 31% 974 299 31% 988 326 33% 914 318 35% 844 324 38% 649 233 36% 786 226 29% 794 175 22% 949 287 30% 1031 424 75% 8 IBOM 10910 3535 UNITED AIRLINES GREEN AFRICA 736 460 63% 604 402 67% 560 289 52% 439 246 56% 531 323 61% 484 297 61% 506 376 74% 372 279 75% 451 359 80% 466 317 68% 490 307 63% 458 345 42% 9 6097 4000 306 175 57% 275 176 64% 270 164 61% 295 160 54% 297 168 57% 325 137 42% 324 180 56% 549 134 24% 565 167 30% 560 236 42% 387 204 53% 495 210 27% 10 4648 2111 - - - - - - - - - - - - - - - - - - - - - - - - - - 179 46 26% 184 47 26% 246 67 42% 11. VALUE JET 609 160 TOTAL NO. OF FLIGHTS OPERATED 6,552 6,552 8,349 8,349 6,042 6,042 5,404 5,404 5,727 5,727 5,891 5,891 7,786 7,786 7,464 7,464 6,438 6,438 6,263 6,263 6,461 6,461 7,951 80,328 TOTAL NO. OF DELAYED FLIGHTS 4,978 47,144 3,167 3,167 4,995 4,995 4,861 4,861 3,591 3,591 3,931 3,931 3,561 3,561 3,659 3,659 3,137 3,137 3,371 3,371 3,628 3,628 4,265 4,265 23
NIGERIA CIVIL AVIATION AUTHORITY CANCELLED FLIGHTS : DOMESTIC AIRLINE OPERATIONS (WITH PERCENTAGE) (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER AIRLINES Total No Of Flights Operated Total No Of Cancelled Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled No. of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled % of Cancelled Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights Flights flights flights flights flights flights flights flights flights flights flights flights flights AERO CONTRACTOR S 675 21 3% 601 7 1% 514 41 8% 310 1 0% 261 13 5% 238 1 0% 117 5 4% - - - - - - - - - - - - 390 10 3% 1 3106 99 1,239 1 0% 918 9 1% 798 10 1% 587 15 3% 756 10 1% 774 3 0% 874 13 1% 814 4 0% 763 2 0% 603 27 4% 689 10 1% 944 6 1% ARIK AIR 2 9759 110 403 5 1% 396 2 1% 289 23 8% 288 3 1% 257 16 6% 259 5 2% 237 8 3% 195 15 8% 243 1 0% 384 1 0% 388 1 0% 374 2 1% AZMAN AIR 3 3713 82 684 2 0% 600 11 2% 546 3 1% 550 3 1% 544 1 0% 494 - 355 3 1% - - - - - - - 205 - 462 1 0% DANA AIR 4 4440 24 245 1 0% 240 - - 264 3 1% 233 3 1% 213 1 0% 188 - 238 - - 280 0 0% 258 0 0% 257 1 0% 239 1 0% 271 1 0% 5 OVERLAND 2926 11 2,183 7 0% 2,274 6 0% 2,212 24 1% 1,923 7 0% 1,808 21 1% 1,728 13 1% 1793 14 1% 1836 3 0% 1929 13 1% 1920 7 0% 2254 3 0% 2589 11 0% AIR PEACE 6 24449 129 868 3 0% 940 7 1% 978 21 2% 839 3 0% 897 4 0% 859 12 1% 754 42 6% 709 39 6% 732 14 2% 728 4 1% 676 14 2% 691 11 2% MAX AIR 7 9671 174 1,010 2 0% 938 2 0% 1,033 1 0% 974 - 988 1 0% 914 1 0% 844 - 649 4 1% 786 4 1% 794 6 1% 949 5 1% 1031 6 1% 8 IBOM 10910 32 UNITED AIRLINES 736 1 0% 604 7 1% 560 2 0% 439 4 1% 531 10 2% 484 2 0% 506 8 2% 372 2 1% 451 0 0% 466 2 0% 490 3 1% 458 1 0% 9 6097 42 GREEN AFRICA 306 4 1% 275 9 3% 270 1 0% 295 - 297 4 1% 325 2 1% 324 5 2% 549 2 0% 565 2 0% 560 20 4% 387 5 1% 495 25 5% 10 4648 79 - - - - - - - - - - - - - - - - - - - - - - - - - - - 179 - - 184 3 2% 246 10 4% 11 VALUE JET 609 13 TOTAL NO. OF FLIGHTS OPERATED 80,328 5,404 8,349 7,786 7,464 6,552 5,727 5,891 6,438 6,263 6,042 6,461 7,951 TOTAL NO. OF CANCELLED FLIGHTS 2 4 795 98 69 36 68 84 47 60 129 81 39 45 39
NIGERIA CIVIL AVIATION AUTHORITY AIR/RAMP RETURN : DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER AIRLINES Total No Of Air/ Total No Of Flights Operated Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns Ramp Returns No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ No. of Air/ Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Ramp Returns AERO CONTRACTORS 1 3106 12 675 2 601 1 514 2 310 1 261 1 238 1 117 - - - - - - - - - 390 4 ARIK AIR 2 9759 19 1,239 2 918 1 798 1 587 - 756 3 774 4 874 1 814 1 763 - 603 1 689 2 944 3 3713 2 403 - 396 - 289 - 288 - 257 - 259 1 237 1 195 - 243 - 384 - 388 - 374 - 3 AZMAN AIR 4440 4 684 1 600 - 546 2 550 - 544 - 494 - 355 - - - - - - - 205 1 462 - 4 DANA AIR 5 2926 1 245 - 240 1 264 - 233 - 213 - 188 - 238 - 280 - 258 257 - 239 - 271 - OVERLAND AIR PEACE 24449 31 6 2,183 2 2,274 5 2,212 3 1,923 1 1,808 3 1,728 2 1793 4 1,836 6 1929 3 1920 2 2254 - 2589 MAX AIR 9671 8 868 - 940 - 978 1 839 - 897 2 859 - 754 3 709 - 732 1 728 - 676 - 691 1 7 8 IBOM 10910 7 1,010 - 938 - 1,033 1 974 - 988 - 914 - 844 - 649 3 786 794 1 949 1 1031 1 UNITED AIRLINES 9 6097 4 736 - 604 1 560 - 439 1 531 - 484 - 506 - 372 - 451 466 1 490 1 458 - 10 GREENAFRICA 4648 2 306 - 275 - 270 - 295 - 297 - 325 - 324 - 549 - 565 1 560 1 387 - 495 - 11 VALUE JET 609 1 - - - - - - - - - - - - - - - - - - 179 - 184 1 246 - TOTAL NO OF FLIGHTS OPERATED 80,328 7,464 7,464 6,552 6,552 6,438 6,438 8,349 8,349 7,786 7,786 6,042 6,042 5,404 5,404 5,727 5,727 5,891 5,891 6,461 6,461 6,263 6,263 7,951 TOTAL NO OF AIR/RAMP RETURNS 91 7 7 9 9 10 10 3 3 9 9 8 8 9 9 10 10 5 5 6 6 6 6 9 9 25
NIGERIA CIVIL AVIATION AUTHORITY OVER-BOOKING/DENIED BOARDING : DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER AIRLINES Total No Of No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated Total No. Of Flights Operated No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied No. Of Overbooking/ Denied Total No Of Flights Operated Over-Booking/ Denied Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding Boarding AERO CONTRACTORS - 675 - 601 - 514 - 310 1 261 - 238 - 117 1 - - - - - - - 390 1 3106 2 - 1,239 918 798 587 756 774 874 - 814 763 603 - 689 944 - 1 1 1 1 - - - - 2 ARIK AIR 9759 4 - 403 - 396 - 289 288 257 - 259 - 237 1 195 - 243 - 384 - 388 - 374 - 1 3 AZMAN AIR 3713 2 - 684 - 600 - 546 550 544 - 494 - 355 - - - - - - 462 - - 205 4 DANA AIR 4440 - - 245 - 240 - 264 233 213 188 238 - 280 - 258 - 257 - - 271 - - - - 239 5 OVERLAND 2926 - 2589 - 2,183 - 2,274 1 2,212 1,923 1,808 1,728 1793 - 1836 - 1929 - 1920 - 1 - - 2 - 6 AIR PEACE 24449 4 2254 691 - 868 - 940 - 978 - 839 - 897 - 859 - 754 - 709 - 732 - 728 - - 676 7 MAX AIR 9671 - 1031 - 1,010 - 938 - 1,033 2 974 - 988 - 914 - 844 - 649 - 786 - 794 1 949 - 8 IBOM 10910 3 UNITED AIRLINES 458 - 736 - 604 1 560 - 439 - 531 484 506 - 372 - 451 - 466 - - - - 9 6097 1 490 495 - 306 - 275 - 270 - 295 - 297 - 325 - 324 - 549 1 565 - 560 - - 10 GREEN AFRICA 4648 1 387 246 - - - - - - - - - - - - - - - - - - - 179 - 184 - - 11 VALUE JET 609 - TOTAL NO OF FLIGHTS OPERATED 80,328 7,464 7,464 6,438 6,438 6,552 6,552 8,349 8,349 7,786 7,786 6,263 6,263 6,042 6,042 5,404 5,404 5,272 5,272 5,891 5,891 6,461 6,461 7,951 TOTAL NO. OF OVERBOOKING/ DENIED BOARDING 26 17 - - 3 3 3 3 3 3 3 3 - - 2 2 1 1 - - 1 1 1 1 - -
NIGERIA CIVIL AVIATION AUTHORITY OTHER COMPLAINTS (PILFERAGE, DISCOURTESY, PEBEC ETC): DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER AIRLINES Total No. Of Other Complaints (Pilferage, Discourtesy , PEBEC Etc.) Total No. Of Flights Operated No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints No. Of Other Complaints Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Total No. Of Flights Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated Operated AERO CONTRACTOR S - 675 2 601 2 514 1 310 - 261 - 238 - 117 2 - - - - - - - - 390 1 3106 7 814 - 763 603 2 1,239 918 798 587 756 774 874 689 2 6 - 3 1 1 4 1 2 944 ARIK AIR 2 9759 22 195 243 384 - 403 - 396 - 289 3 288 1 257 2 259 1 237 - - 388 1 - 374 3713 8 3 AZMAN AIR 684 - 600 2 546 550 544 - 494 - 355 - - 1 1 - 1 205 462 4440 5 4 DANA AIR 280 258 - 257 3 245 2 240 3 264 233 213 188 238 - 13 1 - - - - - 239 271 5 2926 22 OVERLAND 1836 1929 2 1920 1 2,183 - 2,274 4 2,212 1,923 1,808 1,728 1793 6 3 2589 3 3 17 3 5 2 AIR PEACE 6 24449 49 2254 709 732 - 728 - 868 - 940 - 978 839 897 859 754 - 1 691 - - 2 1 - 2 676 MAX AIR 9671 6 7 649 786 1 794 8 1,010 - 938 - 1,033 1 974 4 988 1 914 3 844 1 - 949 2 1031 - 8 IBOM AIR 10910 21 UNITED AIRLINES 372 451 1 466 - 736 1 604 1 560 1 439 - 531 1 484 3 506 - - 2 458 - 9 490 6097 10 GREEN AFRICA 549 565 1 560 1 306 2 275 3 270 4 295 3 297 3 325 1 324 - - 2 495 - 10 4648 20 387 179 - - - - - - - - - - - - - - - - 184 1 246 - - - - 11 VALUE JET 609 1 TOTAL NO OF FLIGHTS OPERATED 7,464 6,438 6,552 8,349 7,786 6,263 6,042 5,404 5,727 5,891 6,461 7,951 80,328 TOTAL NO. OF OTHER COMPLAINTS (PILFERAGE, DISCOURTESY, PEBEC ETC.) 27 171 7 18 14 29 15 14 9 6 5 15 28 11
NIGERIA CIVIL AVIATION AUTHORITY MISSING BAGGAGE/ BAGGAGE FOUND: DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No. Of Delayed/ Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Missing Baggage No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found No. Of Baggage Found Total No. Of Baggage Found S/N AIRLINES AERO CONTRACTORS - - - - - - - - - - - - - - - - - - - - - - 1 1 1 1 1 - - 19 19 - - - - 19 19 5 5 - - - - - - - - 7 7 100 100 2 ARIK AIR 150 150 - - - - - - - - - - - - - - - - - - - - - - - 3 AZMAN AIR - - - - - - 32 32 4 4 1 1 6 6 - - - - - - - - - - - - 4 DANA AIR 43 43 1 1 - - - - - - - - - - - - - - - - - - - - - - 5 OVERLAND 1 1 - - 27 27 4 4 9 9 13 13 4 4 2 2 4 4 3 3 5 5 3 3 22 22 6 AIR PEACE 96 96 - - - - - - - - - - - - - - 6 6 - - - - - - 4 4 7 MAX AIR 10 10 - - 60 60 - - 10 10 - - - - 1 1 7 7 12 12 10 10 - - 23 23 8 IBOM 123 123 - - - - - - - - - - - - - - - - - - - - - - - - 9 UNITED AIRLINES - - - - - - 2 2 - - - - 1 1 - - - - - - - - - - 22 22 10 GREEN AFRICA 25 25 - - - - - - - - - - - - - - - - - - - - - - - - 11 VALUE JET - - TOTAL NO. OF DELAYED/MISSING BAGGAGE TOTAL NO. OF BAGGAGE FOUND 449 1 10 106 38 23 33 16 3 17 15 15 172 1 449 106 38 23 33 16 3 17 15 15 10 172 28 NOTE: MOST OF THESE CASES WERE RESOLVED AFTER FOLLOW-UP AND ADDITIONAL BACKLOG FROM THE PREVIOUS MONTHS
NIGERIA CIVIL AVIATION AUTHORITY TOTAL NUMBER OF IN-BOUND/OUT-BOUND PASSENGERS: DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) S/N JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER Total No. Of In-Bound Passengers Total No. Of Out-Bound Passengers No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. of In-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound No. Out-Bound Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers Passengers AIRLINES AERO CONTRACT ORS 1 198689 199052 53,025 53012 39405 40038 29292 29258 16988 17137 15724 15,301 17,370 17142 8390 8967 - - - - - - 18495 18197 ARIK AIR 2 862888 878537 104610 108475 74879 75743 54343 54937 41202 42279 58637 59,381 64,318 64387 77278 76999 83,453 85,684 84573 83112 66866 67329 70527 73760 82202 86451 AZMAN AIR 3 293656 288795 35464 34249 31909 31242 24181 23142 20807 19969 20820 19076 22714 22289 19572 19639 14,635 13,551 16695 16608 27131 27460 28386 29152 31342 32418 DANA AIR 4 397431 411643 64,789 67,361 51586 51206 37871 37707 52962 54428 48237 47410 49,043 48804 35938 37213 - - - - - 15361 15155 41644 52359 OVERLAND 5 107084 107204 8512 8292 8219 8178 8720 8846 9386 8412 9365 9621 7341 7217 9781 10082 9,854 9,650 8720 9075 8653 9022 7965 8157 10568 10652 AIR PEACE 6 2280924 2294062 213270 209240 220207 220054 198724 181838 187016 186043 169148 168,168 162,029 163993 171044 170359 171,953 174,028 166030 169800 183843 191763 206905 207870 230755 250906 MAX AIR 7 868182 865255 73971 72650 71439 71,764 84255 83049 74115 74267 79,758 80,900 76,047 73770 72144 70955 72,190 74,508 69713 69448 69384 69368 62269 60319 62897 64257 IBOM AIR 8 842760 850271 75410 75975 69,672 70,445 79,267 81,095 79,959 81147 80,195 81,510 72,975 73971 70181 71590 53338 53797 56198 55089 53193 52245 67449 67796 84923 85611 UNITED AIRLINES 9 203361 212295 29729 28624 19,881 20,588 12450 12438 14,215 14496 15,531 15,548 15,635 15624 17693 17659 13467 13554 15638 16084 17090 17182 16234 28125 15798 12373 GREEN AFRICA 10 224984 223043 15839 15791 13425 13258 13137 13225 15,747 16014 16,134 16,042 17,457 17,047 18911 16390 22454 22191 24737 25501 26586 27821 18600 18280 21957 21483 VALUE JET 11 29703 29820 - - - - - - - - - - - - - - - - - - 8355 8764 9375 9531 11973 11525 TOTAL NO. OF IN- BOUND PASSENGERS 6,309,662 674,619 441,344 461,101 513,549 500,932 442,304 600,622 542,240 512,397 504,929 503,071 612,554 TOTAL NO. OF OUT- BOUND PASSENGERS 29 6,359,977 446,963 444,717 673,669 602,516 525,535 514,192 512,957 504,244 499,853 470,954 518,145 646,232
NIGERIA CIVIL AVIATION AUTHORITY TOTAL COMPLAINTS/ RESOLVED CASES: DOMESTIC AIRLINE OPERATIONS (JANUARY DECEMBER, 2022) JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVERMBER DECEMBER S/N AIRLINES No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Total Complaints No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases No. Of Resolved Cases Total No. Of Resolved Cases Total No. Of Total Complaints AERO CONTRACTORS 2 2 2 2 1 1 1 1 - - - - 3 1 - - - - - - - - - - 1 9 9 7 7 - 2 1 2 2 6 5 - - 4 3 2 1 2 2 5 5 1 - 2 1 - - - ARIK AIR 2 26 26 20 20 - - - - 3 1 2 2 2 2 1 - 1 1 - - 1 1 - - - - - - 3 AZMAN AIR 10 10 7 7 - - 2 2 - - - - - - - - - - - - 1 1 1 1 - - 1 - 4 5 5 4 4 DANA AIR 2 1 3 - 3 3 13 - 1 1 - - - - - - - - - - - - - - 5 OVERLAND 22 22 5 5 - - 5 4 6 6 2 2 1 1 4 4 3 2 3 2 17 17 5 4 5 4 2 2 AIR PEACE 53 53 48 48 6 - - - - 1 - - - 2 2 - - 1 - - - - - 2 2 - - - - MAX AIR 7 6 6 4 4 - - - - 3 1 4 4 1 1 3 3 1 1 - - 1 1 9 8 2 2 - - 8 IBOM AIR 24 24 21 21 UNITED AIRLINES 1 1 2 - 1 1 - - - - 1 - - - 2 2 - - 1 - 3 3 - - 9 11 11 7 7 2 1 3 3 4 3 3 1 3 - 1 - - - 1 1 1 - 1 1 2 1 - - 10 GREEN AFRICA 21 21 11 11 - - - - - - - - - - - - - - - - - - - - 1 1 - - 11 VALUE JET 1 1 1 1 TOTAL NO. OF COMPLAINTS 5 5 188 188 7 7 21 21 17 17 32 32 18 18 14 14 11 11 7 7 16 16 29 29 11 11 30 TOTAL NO. OF RESOLVED CASES 10 10 135 135 5 5 14 14 10 10 29 29 12 12 8 8 7 7 3 3 14 14 14 14 9 9
