Ombudsman Program for Pro Se Injured Workers and Employers by Brian Holmes
Explore the Ombudsman Program led by Brian Holmes, aiding Pro Se injured workers and employers through mediation and ombudsman services. Learn about the team, services provided, customer engagement channels, and how they assist with disputes and legal advice.
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Presentation Transcript
Ombudsman Program Helping Pro Se Injured Workers and Employers Achieve More Brian Holmes, Director of Mediation and Ombudsman Services
Creating the program T.C.A. 50-6-216 Board of Professional Responsibility Opinion about limited legal advice
Abbie Hudgens, Administrator Brian Holmes, MOST April Verdoni, Program Coordinator Darlene McDonald, Ombudsman Susanne LaPlante, Ombudsman Santiago Rodriguez, Ombudsman Mary Perry, Ombudsman Troy Haley, Administrative Legal Services Mark Finks, Supervising Attorney Jay Hicks, Ombudsman Attorney Charlie Herrell, Ombudsman Attorney Ronald Lawson, Assistant Davette Taylor, Assistant
What Do We Do and How? Education General Public Dispute Resolution Court Navigation Work with Non-Profits Law Schools
Website WC Dispute Essentials Guide Court Guide Evidence Guide Guide to Assistance beyond Workers Comp Guide to Lifetime Medical Treatment Program Tools
Where Do Customers Come From? Phone Email, and Web Chat Post-Impasse Certification of Non- Representation
Cisco Phone System Data Tracking Software Information distribution Disputes resolved How we help with court navigation Working from home Data Data Analysis Analysis
Word on the Street Survey Data Positive Feedback Negative Feedback
Please send questions thoughts or comments to: Brian.holmes@tn.gov
