Optimizing Government Performance for Sustainable Development

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Enhance government operations in Salt Lake City, Utah, through a high-performance roundtable approach. Focus on plan reviews, stakeholders engagement, and improving efficiency while supporting green initiatives. Mayor Ralph Becker highlights the success of software implementation for external access to city services, reducing paper usage, and facilitating online permit applications for residents and businesses.

  • Government
  • Salt Lake City
  • Utah
  • Sustainable Development
  • Efficiency

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  1. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Salt Lake City, Utah

  2. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E PLAN REVIEW STAKEHOLDERS Planning & Zoning Building Permits Public Utilities Fire Engineering Transportation Building & Zoning Enforcement Inspectors Business Licensing Wireless Access Shared Data for Land Use Applications and ePlan Reviews Airport Engineering CITY GIS RESOURCES Transportation Citizen Inquires EXTERNAL CUSTOMERS INTERNAL CUSTOMERS Mayor s Office Internal Customers Police & Fire INQUIRY METHODS Citizen Access Developers City Council Office Planning Contractors Public Utilities Police IVR Inspection Request Status of: Inspections Complaints Projects Building Services Property Management

  3. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Compelling Interests Aiding the SLC Green initiatives by reducing paper, trips to the City offices; reducing traffic/emissions/time Reducing overhead costs by eliminating the need to store large rolled sets of paper plans Making it seamless for developers/ contractors/ architects to do business with the City Improving the accuracy and speed of plan review turn-around-time Enabling employees to have access to review/access plans from anywhere with internet connection Speeding the review process/ timeline and / or enabling parallel review

  4. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Mayor Ralph Becker, 2010 State of the City Address: We have seen great efficiency with the implementation of software for external access to City services and information. Residents, business owners and developers continue to appreciate the One-Stop Shop, where permit applications are accepted online. Because of our combined web-based database and our electronic plan review software, these customers did not need to print out multiple sets of drawings, and they did not need to fly in to submit.

  5. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E All Stake Holders included: Inter departmental Review Routings Building Zoning Engineering Transportation Public Utilities Planning Fire Outsource Reviews! Structural Reviews Expedited Reviews Submitter Primary Submitter (Project Manager) Secondary Submitter (Design Team, Owner, etc.)

  6. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Folder Structure: Orderly organization of files Post permit activity tracking Deferred submittal management Special inspection Reports As Built Drawings

  7. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Workflow Integration: Accela Automation Permitting Routing Workflows are established in our permit tracking system Comments and statuses from reviewers are updated to both systems Comments and Statuses are viewable to the public through our Citizen Access Portal ProjectDox ePlan Management

  8. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Document Access: ProjectDox documents/drawings are available from plan tracking software Transparency goals are achieved while protecting intellectual property. Communication tools (topics/notes) are available to specific documents. Mark-up tools are available to specific documents.

  9. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Archives and Digital Conversions

  10. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Design Build Template: Salt Lake City is leveraging the flexibility of the ePlan templates to create a platform where plans can be submitted and reviewed during the development process. Included in this project are the designers, owners and subcommittees, and all review disciplines. Goal: Maximize early reviews; minimize review times and surprises at permit issuance

  11. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Design-Build Template: City Creek We have developed a project using our design build template for the tenant Improvements of the City Creek Center. Project size over 25 Acres Base plans uploaded into project. Hundreds of TI plans to be submitted Each TI will show tie-ins to base plans

  12. H I G H P E R F O R M A N C E G O V E R N M E N T R O U N D T A B L E Contact Us www.slcpermits.com https://aca.slcgov.com/citizen/

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