Overview of CGI Jeddah's Administrative Structure & Haj Journey in KSA

Administrative structure of CGI Jeddah and overview of Haj Journey in KSA Training of Trainers Program Haj - 2025

Agenda CGI Jeddah Administrative Structure Key Guidelines for Haj 2025 Pilgrims Preparing for Haj Haj Journey

Haj 2024 at a glance Stakeholders Services Logistics Medical Mission 13 Branch dispensaries in Makkah, 2 in Madinah and 1 in Jeddah Haj Terminal Hiring and monitoring of pilgrim accomodation 175k+ pilgrims (80% HCoI, 20% HGO) 486 Buildings in Makkah and 140000 accommodation units in Madinah Liasoning with 40 service centers under two service providers Key Ministries involved - MEA, MOMA, MoHFW, MOCA 3 Hospitals in Makkah and 1 in Madinah 600+ Buses for accommodation main mosque commute Transportation facilitation viz. airport, intercity, and Mashaer movement KSA Ministry of Haj and Umrah, and other authorities 24 Ambulances to serve the pilgrims 250k + baggage transported MEA & CGI Jeddah Officials 280+ Admin Deputationists 350+ Medical Deputationists 500+ Seasonal Staff 600+ Khadim-ul-Hujjaj Information dissemination 2 camp dispensaries in Mina to serve pilgrims Grievance redressal through Helpline numbers, Social Media and Haj Suvidha App 19 Embarkation points, 470 flights Dedicated hospital for female pilgrims and Ladies Without Mehram 13 Branch offices in Makkah and 2 in Madinah apart from the main offices. Other service providers (e.g., airlines, Tawafa companies) Pilgrim welfare including lost and found, guidance. More than 30 divisions and task forces spread across 3 cities. Ensuring Baggage free movement for pilgrims Special task force for High Risk Group and single pilgrims 550+ Haj Group Organizers (HGOs)

Preparing for Haj Adherence to the Schedule given by HCOI Preparing both hand baggage and check- in baggage as per requirements Increasing the walking endurance and general health, as Haj involves covering long distances on foot, bring wheelchair for special cases Learning to use phone and apps (Google Maps, WhatsApp, Haj Suvidha App, etc.),and activating the Saudi SIM card, Wifi

Administrative Structure Deputationists from India CGI Jeddah Various Desks in Makkah/Madinah Branch Offices* Coordinators Consul General Coordination Desk Building Welfare Desk Arrival & Departure Baggage Cell Information Desk Consul Haj Misplaced Baggage Cell Assistant Haj Officer Haram Task Force Madinah Movement Desk Makkah-in-charge Madinah-in-charge State Haj Inspector Desk General Welfare Desk CGI Staff in Makkah CGI Staff in Madinah Haj Assistants Special Task Forces for Core Haj period DHC Facilitation Center * Most critical POC for all matters

Grievance Redressal for Pilgrims Escalation Mechanism Haj Suvidha App Indian Mission Helplines Saudi Helpline (1966) 1 General complaints/ SoS (Emergency) General complaints/ SoS (Emergency) Regarding - Saudi service providers (e.g., building, transportation, issues during Core- Haj period, Nusuk card), Medical issues and other grievances. 2 State Haj Inspectors (SHI) 3 Branch Offices in Makkah/ Madinah OR Camp Office in Mashaer

Service Provider Company Service Provider Company (Earlier known as Tawaffa Company) Licensed service provider or operator responsible for managing a group of pilgrims during the Hajj pilgrimage Service Provider Company Responsible for organizing and managing the entire journey from arrival in Saudi Arabia to departure Supervises the group s itinerary and provide guidance, ensuring pilgrims follow the schedule and ensure that the rituals are performed as required. Branch 2 Branch 1 Coordinate with other service providers like, housing, Transportation etc. Arrange Tents, transportation,guidance, catering etc during the core Haj period Service Service Center Center Service Service Center Center Service Service Center Center Service Service Center Center Distribute Nusuk cards Distribute train tickets Responsible for legal matters, hospitalization, and formalities in the unfortunate event of a pilgrim's death in KSA * Service Centers were earlier known as Makthabs with Muallim as their head

Case 1: Pilgrim Movement - Arrival in Jeddah 20 km Jeddah airport Madinah airport 435 km Madinah accommodation (8-day stay) 85 km Jamarat Masjid Nabawi Mina Holy Kaaba 2-6 km ~15 km Up to 5 km Makkah accomodation Muzdalifah Arafat Total 35-45 days 9 km Mashaer (core Haj period 5 days)

Case 2: Pilgrim Movement 2 - Arrival in Madinah Madinah airport Jeddah airport 20 km 435 km 85 km Madinah accommodation (8-day stay) Jamarat Mina Masjid Nabawi Holy Kaaba 2-6 km ~15 km Up to 5 km Makkah accomodation Muzdalifah Arafat Total 35-45 days 9 km Mashaer (core Haj period 5 days)

Arrival At Saudi Airport Haj Terminal SIM card activation while waiting Holding area ( sim cards can be purchased in Haj Terminal) Passports will be collected by United Agents Office/ Concerned agency before boarding the buses. Office cum Dispensary in Jeddah Haj Terminal. Immigration Hajis to produce passport and provide fingerprint Customs check Maktabul Wukla/SGS staff will take the check in luggage except hand Baggage. People with unfinished legal cases to not travel. Terminal 1 Flights from select embarkation points may land in Terminal 1 (Mostly Saudia Flights) Pilgrims to proceed to Harmain train station/ Bus parking area as the case may be. Board the trains as per the instruction of officials.

A unique identity card NUSUK card will be issued to each pilgrim by the Saudi authorities.

Arrival in Makkah 1 2 3 Pilgrims welcomed and food provided by the Muallim upon arrival First Umrah with the Muallim s guidance Arrival of baggage; delivered to the respective floor of assigned building

Accommodation in Makkah Buildings should not be considered like regular hotels with room service Rooms are shared according to the Saudi-approved Tasreeh capacity. Western toilets are more common Learn use of ACs, Lifts Kitchen to be shared by up to 30 pilgrims Observe safe practices Zamzam provided for drinking (not cooking) 2 bedsheets provided Wi-Fi on all floors Regular cleaning of common areas Addressing issues with building facilities - Haris & Branch Officials

Facilities in Makkah Bus stop at every ~300 m walking distance Branch office/ Dispensaries at ~400 m walking distance Mobile medical facilities Hospitals run by the Indian Haj Mission Ambulances run by the Indian Haj Mission 24x7 bus services to Haram General Welfare Desk to handle complaints related to loss of cash Wheelchairs available for a small deposit amount Misplaced Baggage Cell

Transportation in Makkah Buses available round the clock Bus points near buildings. Pilgrims will be provided a pass with bus stop number/colour code. Based on Saudi regulations, pilgrims may require to take 2 buses Usually, there is big crowd before Fazr prayer & after Esha For Juma prayer, reach Haram by 9.30 am and return a little late after prayers. Carry snacks/ water. Fridays before and after Haj, very crowded, avoid going if feeling fatigued or unwell.

Dos and Donts Do s Don ts x Maintain Hygiene Pick up items in Haram area x Social Distancing, wear mask and good health practices Dharna / Sloganeering x Polite to police and other officials Display of flags x Awareness of nearest Branch Office-cum-dispensary Use electric cooker / stove inside the rooms x Use shade whenever possible/ carry Umbrellas Carry large sums of money Always wear Nusuk Card/ HCOI ID card x Travel Outside the boundary of Makkah

Accommodation in Madinah Covers will be mixed/ split, to adjust to the Space constraints Madinah Hotel check-in and check-out system No cooking facility in Madinah Most pilgrims are accommodated inside Markazia For issues with building facilities, contact the hotel reception.

Facilities in Madinah Change of bedsheets/ room cleaning available upon request Hospital run by Indian Haj Mission Ambulances run by Indian Haj Mission General Welfare Desk to handle complaints related to loss of cash and complaints cell to address general complaints Wheelchairs available for a small deposit amount Misplaced baggage cell to handle complaints

Dos and Donts Do s Don ts x MaintainHygiene Pick up items from floor x Adhere to the Rawdah appointment schedule Dharna / Sloganeering x Memorize/ record Room location Display of flags x Carry additional baggage/ baggage without tags in transit, (chances of getting lost in transit increases) Memorize/ record the nearest Gate number Carry essentials in Hand baggage while traveling from Makkah to Madinah/ Madinah to Makkah x Carrying large sum of money

Medical Services Capabilities 13 Branch dispensaries in Makkah, 2 in Madinah and 1 in Jeddah Haj Terminal 3 Hospitals in Makkah and 1 in Madinah Manages 24 Ambulances, medical repatriation Special task force for high-risk group and single pilgrims

MOVEMENT TO MINA (evening of 7th of Zul Hijja) Saudi agencies will transport Hajj pilgrims to Mina by bus. Departure times will be posted on notices in the buildings. Wear Ihram and stay inside the building till buses arrive. Carry a small bag with minimum items, may include Ihram, extra slipper, important medicines, umbrella, snacks. If a train ticket is provided, wear it on your wrist. Adahi Coupon will be provided before the departure to Mina

MINA (8th of Zul Hijja) Space constraints in Mina, particularly on first day Meals will be provided by the Service Centers. Meal distribution takes time. Limited sanitation facilities Use umbrella as sunlight will be intense Conserve energy as the next day will be most important for Haj. Remember Mina camp by pole number and street number. If lost on 18 the way to the camp, seek help of Indian Officials / volunteers.

ARAFAT (9th Zul Hijja) Pilgrims reach Arafat before Dhuhr; stay till Maghrib. At sunset, move towards Muzdalifah From Mina camp by train or by bus. Keep train ticket safe till core-Haj is over. Travel in groups Stay hydrated, avoid too much exposure to Sun Adhere to the Train Station Number

Muzdalifah (Night of 9th Zul Hijja) From Arafat, reach Muzdalifah by train or bus after sunset Collect small pebbles for stoning at Jamarat Large crowd. High risk of getting separated Very limited sanitation facilities

JAMARAT MOVEMENT (10th Zul Hijja) Several routes gets blocked. High chances of missing own camp. Follow poles & street numbers to reach the camp in Mina Avoid walking against the flow near Jamarat and in the main walkways Saudi authorities to fix timings for different groups If feeling weak or unable to go for Rami, delegate

Tawaf e Ziyarah Buses are available near Jamarat, but if overcrowded, people walk or take a taxi. Can be performed on 10th/11th/12th Zul Hijja Dense crowd all around

Return To Accommodation After spending three days in Mina, Hajj pilgrims return to their accommodations in Makkah on the 12th of Zul-Hijjah Saudi agencies are responsible for transporting Hajj pilgrims from Mina to their accommodations. However, due to the large pedestrian crowd, buses may experience delays. Pilgrims can either wait for the next day or walk to accomodation. Many choose to walk there. Traveling with minimal luggage is essential.

Pre-departure Baggage Check-in Liquid items, such as Zamzam, are not allowed in luggage. A 5-liter Zamzam will be available upon arrival in India. Airlines are strict about the allotted weight. In case of early departure, pilgrims must purchase their own tickets and travel at their own risk. There is no guarantee of accommodation in Madinah in such cases Airlines will collect baggage from building in advance - about 36- 48 hrs in Makkah; about 16 hrs in Madinah Sending additional luggage to India by courier is the responsibility of the individuals

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