Overview of IT Service Management and Benefits
IT Service Management (ITSM) encompasses activities related to designing, creating, delivering, supporting, and managing IT services. This includes IT Infrastructure Library (ITIL) V3, project implementations, and the benefits of ITSM such as cost reduction, service quality improvement, customer satisfaction, governance enhancement, and competitive advantage. Learn more about ITSM through upcoming ITS-Talks event on July 25th.
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Presentation Transcript
IT Service Management & Cherwell Dan Schumacher IT All-Campus Workshop July 13, 2018
IT Service Management What is IT Service Management (ITSM)? Simply put, it refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services. IT All-Campus Workshop July 13, 2018
ITSM Benefits Common Benefits include: Reduce IT costs Improve quality of service Improve customer satisfaction Improve governance and reduce risk Increase competitive advantage Improve flexibility Increase agility for new IT services IT All-Campus Workshop July 13, 2018
IT Infrastructure Library (ITIL) V3 IT All-Campus Workshop July 13, 2018
ITSM Project RFP released last summer Awarded to Avante (implementer) for Cherwell ITSM tool suite Finalizing the contract and the implementation statement of work Estimate ~3.5 months to deliver the project IT All-Campus Workshop July 13, 2018
Want to Learn More? What: ITS-Talks on ITSM Where: ITC When: July 25th, 1:30 pm IT All-Campus Workshop July 13, 2018
