PATCHS Online Video Consultation with Sarah Boyd-Short at NHS
"Learn about PATCHS online video consultation platform and its implementation in Cheshire & Merseyside. Explore features, tender process, and current position of the service. Find out how patients can easily access and use PATCHS for consultations with their GP practices."
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
PATCHS Online / Video Consultation Sarah Boyd-Short, Commissioning Lead Primary Care sarah.boyd-short@nhs.net
Background eConsult is the current online consultation provider In place since 2019 Varied feedback from GP practices and patients Contract due to end. Re-procurement undertaken Summer 2022 Commission across ICB Cheshire & Merseyside consistency , VFM Local project group to inform technical requirements of the specification
Tender process Cheshire & Merseyside procurement led by NHS England/Digital Full competitive procurement undertaken Good level of market interest from suppliers Diverse evaluation panel across Cheshire & Merseyside, including GPs, commissioners and patient representatives including Healthwatch Wirral Successful provider PATCHS. 12 months contract with option to extend (3 years duration)
Features Patients log in via NHS App or PATCHS direct link Patient account (optional) retains past history of e-consultations Less questions to answer - free text answers (no multiple choice) Demand management capping / daily limit (monitoring reports) Customisable questionnaires Advises if patient has changed the answers to any questions Bulk messaging to patients AI (optional) undertakes triage, predicts if face to face or other appointment type more suited and language translation Language translation (up to 30 most commonly used languages in the UK) Prioritisation of consultations to support urgent request and clinical workload Ease of use from patient perspective
Current Position Phased roll out underway. 29/47 (62%) practices live with PATCHS. All by end of April. Existing eConsult contract extended until September 2023 to allow transition across C&M Patient engagement, awareness and support is key via text, websites, TV screens, twitter, PPGs, Healthwatch etc. PATCHS SMS function - in progress for roll out Initial patient feedback from patients is it is easy to use with less questions.
1. Practice FAQs 2. Introduction to PATCHS AI 3. Help for patients for using PATCHS including: a. General information on PATCHS b. Accessing and using PATCHS c. Contacting your GP Practice 4. Contacting your practice via the NHS App 5. Booking an appointment with your GP Practice including: a. How does PATCHS AI work? b. How is PATCHS AI regulated? 6. What is PATCHS Translate? Including: a. What languages are provided by PATCHS Translate? b. How to use PATCHS Translate c. What is the clinical risk of using PATCHS Translate? d. What languages are provided? e. How are spelling mistakes handled?
Any questions? Any questions?
