Patient Survey 2025 Findings Revealed
Explore the key findings from our 2025 patient survey, where 184 patients shared insights on appointments, online services, reception staff interactions, and more. Discover how their feedback will shape our services for the better.
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Presentation Transcript
Thank you to everyone (184 patients) who completed our survey between 13 January and 14 February 2025. The information you have provided will help us to improve services for all our patients.
How many appointments have you made with a doctor or nurse in the last 12 months? None 1 2 to 4 5 or more
How did you make these appointments? Online Telephone At Reception The doctor/Nurse made it for me
Did you request we call you back when you telephoned the Practice? No Wasn't offered that option Yes
Did you have any problems cancelling your appointment? Yes No
Do you use online services? Yes No
If you use online services, which service did you use? Patchs Systemonline NHS App Other
If you booked any of these appointments online - how did you find it? Straight forward Wasn t aware Complicated
How have you found your dealings with our Reception Staff? Excellent Good Satisfactory Poor N/A
What was the time between making the appointment and seeing the clinician? Same day Within 4 weeks Within a week Within 6 weeks Within 2 weeks
In the waiting room, how long did you have to wait before seeing the clinician? Within 5 minutes More than 10 minutes 5 - 10 minutes
Do you have prescriptions sent to the chemist electronically? Yes No
How useful do you find the information in our waiting area? Excellent Good Satisfactory Poor N/A
Thinking about your last appointment, how good was the clinician in giving you enough time? Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician at asking questions about your symptoms Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician at listening? Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician in explaining tests & treatment? Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician in involving you in decisions about your care? Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician at treating you with care & concern? Excellent Poor Good Doesn t apply Satisfactory
Thinking about your last appointment, how good was the clinician at taking your problems seriously? Excellent Poor Good Doesn t apply Satisfactory
In general, how would you rate the care you get at the Practice? Excellent Good Satisfactory Poor
Details of patients who completed our survey Gender Age Employment under 18 18-24 25-34 Full time Part time 35-44 45-54 55-64 Unemployed Retired Male Female Prefer not to say Full time education Part time education 65-74 75-84 85+ Looking after the home self employed
