Personal Outcomes Training: Importance of What Matters Conversations for Domiciliary Care Providers

Hyfforddiant Canlyniadau Personol i Ddarparwyr Gofal yn y Cartref Personal Outcomes Training for Domiciliary Care Providers Cynnal sgyrsiau da Pennod 2 Sgwrs am yr hyn sy n bwysig Having a good conversation Chapter 2 What matters conversation

Canlyniad dysgu Learning outcome Esbonio pwrpas y sgwrs am yr hyn sy n bwysig a sut mae defnyddio sgiliau cyfathrebu da Understand what we mean by a what matters conversation and how to use good communication skills gofalcymdeithasol.cymru socialcare.wales

Beth yw ystyr sgwrs beth sy'n bwysig ? What do we mean by a what matters conversation? Pobl yw arbenigwyr eu bywydau eu hunain People are expert in their own lives Y nhw sydd yn y sefyllfa orau i ddweud wrthych beth sy'n rhoi ymdeimlad o lesiant iddynt, ond yn aml mae angen help arnynt i wneud hyn They are best placed to tell you what gives them a sense of well-being, but they often need help to do this This is achieved through having good conversations, which we sometime call what matters conversations Mae hyn yn cael ei gyflawni trwy gael sgyrsiau da, ac weithiau rydym yn galw n sgyrsiau beth sy'n bwysig gofalcymdeithasol.cymru socialcare.wales

O ble mae ymdeimlad o lesiant yn dod? Where does a sense of well-being come from? Gweithiwch mewn parau neu grwpiau bach Work in pairs or small groups Treuliwch dau funud yr un yn siarad am yr hyn sy'n rhoi ymdeimlad o lesiant i chi ac yn bwysig i chi Spend two minutes each talking about what gives you a sense of well-being and is important to you Rhowch adborth i ch partner ar yr hyn a ddywedodd Feed back what your partner told you gofalcymdeithasol.cymru socialcare.wales

O ble mae ymdeimlad o lesiant yn dod? Where does a sense of well-being come from? A sense of: Security physical and emotional Belonging relationships and to be part of things Continuity life history Purpose having something to aim for Achievement making a useful contribution Significance you matter and are respected Appreciating that sometimes the little, everyday things make life feel worthwhile Ymdeimlad o: Ddiogelwch corfforol ac emosiynol Perthyn perthnasoedd a bod yn rhan o bethau Parhad hanes bywyd Pwrpas cael rhywbeth i'w anelu ato Cyflawniad gwneud cyfraniad defnyddiol Arwyddoc d rydych chi'n bwysig ac yn cael eich parchu Gwerthfawrog i fod pethau bychain, a bob dydd weithiau yn gwneud i fywyd deimlo'n werth chweil gofalcymdeithasol.cymru socialcare.wales

Gwrando ar yr hyn sy'n bwysig i bobl Listening to what s important to people Rwyf wrth fy modd cherddoriaeth a chanu ac mae n helpu fi pan rydw i n bryderus. Un diwrnod, awgrymodd fy ngweithiwr gofal y gallem ganu gyda'n gilydd i rai o'r hen ganeuon. Rhoddodd hi g n ar YouTube a chawsom ganu gyda n gilydd. Roedd e hyd yn oed yn dangos y geiriau I love music and singing and this helps me when I m anxious. One day, my care worker suggested that we could sing along to some of the old tunes together. She put a song on YouTube and we had a lovely sing-a-long; it even showed us the words gofalcymdeithasol.cymru socialcare.wales

Gwrando ar yr hyn sy'n bwysig i bobl Listening to what s important to people I have been very anxious for some time. One of the care workers told me he often felt the same and he used a tip from his granny, which was to shower every morning and wash everything from yesterday away . Today is a new day and a fresh start! I tried this and it does help me feel positive about the day .. Rydw i wedi bod yn bryderus iawn ers peth amser. Dywedodd un o'r gweithwyr gofal wrthyf ei fod yn aml yn teimlo'r un ffordd a'i fod yn defnyddio awgrymiad gan ei nain, a oedd i gael cawod bob bore a golchi popeth ddoe i ffwrdd . Mae heddiw yn ddiwrnod newydd ac yn ddechrau newydd. Tr ais i hwn ac mae wir yn helpu fi i deimlo n bositif am y diwrnod o m blaen . gofalcymdeithasol.cymru socialcare.wales

Beth yw cyfathrebu effeithiol? What is effective communication? Gofyn y cwestiynau cywir Asking the right questions Gwrando ar bobl Really listening to people Dangos iddynt eich bod yn clywed yr hyn maen nhw'n ei ddweud Showing them that you hear what they are saying Meddwl am yr ystyr y tu l i'w geiriau Thinking about the meaning behind their words Mynegi cynhesrwydd Expressing warmth Rhoi amser a lle i bobl archwilio eu gobeithion, eu teimladau a'u galluoedd eu hunain Giving people the time and space to explore their own hopes, feelings and abilities gofalcymdeithasol.cymru socialcare.wales

Dechrau sgwrs Starting a conversation Gall cwestiynau agored helpu pobl i siarad am eu bod yn gofyn am farn a theimladau pobl Open questions can help to get people talking because they ask about people s opinions and feelings Gellir ateb cwestiynau caeedig trwy ateb syml, un gair neu ymadrodd byr Closed questions can be answered by a simple, one word answer or a short phrase Allwch chi feddwl am rai enghreifftiau o gwestiynau agored, diddorol? Engaging question How are things with you today? Cwestiwn deniadol Rather than leading them Sut mae pethau gyda chi heddiw? What s the problem and how can I help? Yn hytrach na uharwain Beth yw rbroblem a sut galla i helpu? gofalcymdeithasol.cymru socialcare.wales

Sut i ddangos eich bod chi wir yn gwrando How to show that you really are listening Meddyliwch am beth mae r person yn ddweud, dychmygwch os fedrwch chi Think about what the person is saying, visualise it if you can Byddwch yn ymwybodol o ch iaith corfforol Be aware of your body language Remember what they say Cofiwch beth maen nhw n ddweud Silence is perfectly fine. Try and allow the person to have space to think Mae tawelwch yn iawn. Rhowch amser i r person i feddwl Dylech ymateb gyda datganiadau byr, adlewyrchol sy ncrynhoi r hyn rydych chi wedi clywed a chadarnhau eich bod gennych cyd-ddealltwriaeth Respond with short reflective statements that summarise what you are hearing and confirm that you have a shared understanding gofalcymdeithasol.cymru socialcare.wales

Sut i ddangos eich bod chi wir yn gwrando, parhad How to show that you really are listening cont d... Mae dangos ein bod ni wir yn gwrando yn cynnwys iaith y corff, nid yn unig y geiriau rydyn ni n defnyddio. Showing that we are really listening includes our body language not just the words we are using. T n ein llais Tone of voice Cyswllt llygaid Eye contact Mynegiant gwyneb Facial expressions Safle breichiau a choesau Hand and Leg posture Mae rhain yn esiamplau o gyfathrebu di-eiriau ac mae nhw yr un mor bwysig These are examples of non verbal communication and are equally as important gofalcymdeithasol.cymru socialcare.wales

Ymafer iaith y corff Body language exercise Mewn grwpiau o dri: In groups of three: Y person cyntaf yw r siaradwr; siaradwch am rywbeth sy n codi pryder arnoch First person becomes the speaker; talk about something that concerns you Mae r ail berson yn gwrando ond ddim yn defnyddio sgiliau cyfathrebu da, hynny yw, croesi breichiau, dim llawer o ymatebion, gofyn cwestiynau heb fod yn wirioneddol gwrando Second person listens but does not use good communication skills, that is crossed arms, minimal responses, asks questions without actually listening gofalcymdeithasol.cymru socialcare.wales

Ymafer iaith y corff Body language exercise Mae r trydydd person cadw llygad ar yr amser (pum munud), ac yn arsylwi r perthynas a rhannu eu meddyliau Third person keeps an eye on the time (five minutes), observes the relationship and shares their thoughts Ailadrodd yr ymarfer gan ddefnyddio sgiliau cyfathrebu da y tro hwn; ymlaciwch, gwrandewch, dangos eich bod yn cymryd sylw, meddyliwch am eich t n llais, defnyddiwch cyswllt llygaid, gofynnwch cwestiynau sy n berthnasol i r hyn sy n cael ei ddweud Repeat the exercise this time use good communication skills, be relaxed, listen, show you re paying attention, think about your tone of voice, use eye contact, ask questions that are relevant to what is being said gofalcymdeithasol.cymru socialcare.wales

Weithiau nid yw ymddygiad person bob tro n dweud sut mae nhw n teimlo go iawn Sometimes a person s behaviour does not always tell us how they really feel Pan fo person yn teimlo Efallai byddan nhw (ymddygiad) Because a person feels They may (behaviour) Vulnerable Argue Yn fregus Dadlau Anxious Show passive agreement Pryderus Dangos cytundeb goddefol Fear of judgement Minimise the problems Ofn barnu Lleihau r broblem Shame Refuse to co-operate Cywilydd Gwrthod cydweithredu gofalcymdeithasol.cymru socialcare.wales

Awgrymiadau ar gyfer sgyrsiau da Tips for good conversations Be honest with each other Byddwch yn onest gyda'ch gilydd Keep communicating Parhau i gyfathrebu How you communicate with one person might be different to the next Efallai y bydd y ffordd rydych chi'n cyfathrebu ag un person yn wahanol i'r nesaf Good conversations are built from trusting relationships Mae sgyrsiau da wedi'u hadeiladu o berthnasau ymddiriedus Try to avoid rescuing, advising, telling or doing to rather than with Ceisiwch osgoi achub, cynghori, dweud neu gwneud i yn hytrach na gyda It s a journey not a destination Mae'n daith nid cyrchfan Sometimes it can be useful to have prompts to help the conversation flow Weithiau gall fod yn ddefnyddiol cael awgrymiadau i helpu llif y sgwrs gofalcymdeithasol.cymru socialcare.wales

Cwestiynau i chi feddwl am Suggested questions for you to think about Sut fyddem ni'n gwybod pan fyddwn ni'n cael sgwrs dda gydag unigolion? How would we know when we re having a good conversation with individuals? gofalcymdeithasol.cymru socialcare.wales

Diolch Thank you gofalcymdeithasol.cymru socialcare.wales