Problem Solving and Critical Thinking in Business and Computer Science
Enhance your problem-solving skills and critical thinking techniques in the realms of business and computer science. Explore quotes from great minds, a 4-step problem-solving process, and practical tips for identifying, planning, implementing, and reflecting on solutions.
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Presentation Transcript
Problem Solving & Critical Thinking BUSINESS & COMPUTER SCIENCE
Quotes from the Greats If I had an hour to solve a problem I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions. Albert Einstein, Inventor It is the mark of an educated mind to be able to entertain a thought without accepting it. Aristotle, Greek Philosopher
Problem Solving 4-Step Process Process of finding solutions to difficult or complex issues Identify Problem Look Back (Reflect) Create a Plan Carry Out the Plan
Step 1 Identify Problem In business, problems come from a variety of sources including competitors, customers, employees, and government regulations. Some examples: Competitors selling a similar product at a much lower cost Customers complaining about the performance of a product Employees wanting a higher wage for their work Government regulations change the way you must do business
Step 2 Create a Plan Various methods can be used to create plans, with no single way being best or the only way Sometimes management just tells employees what to do Brainstorming is a popular method for beginning the creation process Definition: process for generating creative ideas and solutions through interactive group discussions
Step 3 Carry Out the Plan Also known as implementation Can be the most difficult step People can be resistant to change Sometimes an issue of resources
Step 4 Look Back (Reflect) Critical step for success Most often overlooked step Referred to as Closing the Loop Identify Problem Look Back (Reflect) Create a Plan Carry Out the Plan
Critical Thinking The art of thinking about your thinking while you are thinking in order to make your thinking better: more clear, more accurate, or more defensible.
Cost-Benefit Analysis Process used by business where all the benefits of a given situation are added up and then the costs associated with taking that action are subtracted
Examples of Cost-Benefit Analysis Ford Pinto Design flaw causing them to burst into flames when struck Proposed wrongful death claims of $50 million Proposed recall costs $138 million Phillip Morris, Inc., RJ Reynolds, Brown & Williamson, & Lorillard Spent years denying their product caused cancer Internal documents showed that they knew In 1998 agreed to pay $206 Billion over 25 years
Cause & Effect Causation Correlation when one action directly causes another action a mutual relationship or connection between two or more things
Your Personal Rationale What is it? A set of reasons or a logical basis for a course of action or a particular belief. 1. Consider why you believe what you believe 2. Evaluate your sources and their validity 3. Don t operate on prejudice 4. Use sound reasoning
To thine own self be true. SHAKESPEARE HAMLET ACT 1, SCENE 3 The End
