Process Excellence & Quality Management Solutions by PEXO Business

PEXO Business Solutions Company Profile Broad Theme: Process Excellence/Quality Management (SIX SIGMA) By Jose Lok - Consultant - Black Belt Certified - Project Manager Certified (Mauritius Qualification Authority) MQA Approved Trainer Quality is not an act, it s a habit. - Aristotle

PEXO Profile PEXO Business Solutions Ltd is a newly incorporated company since August 2013 with head office base in Elizabeth Ville, Tombeau Bay, Mauritius. As a Process Leader, PEXO utilizes multi-faceted tools and technologies dedicated to the advancement of business process redesign in project management. PEXO Business Solutions Ltd is a solutions-orientated training, coaching, organizational framing and consultancy enterprise specialized in Road Mapping, Business Plan, Project Management, Operational Analysis, LEAN Management, Business Process Management and Quality Management Solution with precedent records of custom-made services across different industry portfolios in the Indian Ocean and West African regions. PEXO Business Solutions Ltd has developed a methodology to deliver a product service that is initiated on Stakeholder Management, for premium development of innovative solutions including risk assessment and improvement in product deliveries. The team works within live environments in conjunction with our customers, ensuring successful completion of projects within signed budget and time frame. Our consultants possess the know-how to effectively operate within the private and public sectors and have demonstrated the ability to design and deliver innovative project solutions. Our success derives from the understanding our customer needs as well as managing the risk elements of business projects to ensure a fully rounded solution, offering the best customer proposition on product leadership. Our top management s experience in the Western Africa within the Road and Process Mapping brings high contribution to the realization of project innovations to the benefit of international and indigenous companies. Since our company systematically strives for the pursuit of process excellence, we apply the best key management models endeavor to generate the best result for our customers. One of the greatest techniques is the deployment of SIX SIGMA to process governance.

PEXO Vision, Mission and Values

Technology applied Corporate and Business Strategy: Strategic dialogue Blue Ocean Strategy Business Model Canvas Competitive Analysis Porter Five Forces model Core Competence Road Map Scenario Planning Strategy Planning SWOT Analysis PESTEL Value Discipline Operations and Processes Business Process Redesign SIX SIGMA LEAN Management Innovation, Technology Management and E- Business: Innovation Circle Information Technology Infrastructure Library Stage Gate Model Strategic IT-Alignment Model Human Resource and Change Management: Change Quadrants Eight Phrases of Change HR Business Roles Socially Engineered Change PDSA Circle Organization Governance: 7-S Framework Organizational Growth Model Overhead Value Analysis Risk Management Value chain Analysis Leadership and Inter Cultural Management: Seven Habits of Highly Effective People Bottom of the Pyramid Marketing and Sales: 7Ps of Marketing MIX Customer Journey Mapping Stakeholder Management

Customer Road Map framed by PEXO PEXO Rationality: Creation of a common vision Clarify future goals Forecast in future developments Identify developments for individual firms Provide description of how the processes of development might be structured Industry Road Map: Study the MICRO Economic sectors of the entire branch of industries and country Take advantage of the technologies and market place Acquire project finance from public or private sectors Corporate Road Map: Assist the individual firm in making strategic choices based on the industry road map Study and select the best market combinations Product Technology Road Map: Combine market analysis on product assessment and technology Apply R&D plan and roll out scenarios for introducing the product to market Competence Research Road Map: Focus on the competence and research needed to create a particular technology Create new product leadership

Executive Summary Project Summary Process Excellence is a systematic approach to drive quality improvement, delivering a final quality product to the customer and backing up by Project Management which itself is the application of knowledge, skills, tools and techniques. PEXO Business Solutions is a newly incorporated enterprise acquiring its expertise on Process Excellence and Project Management from an experienced team who has worked over 25 years in the maritime industry including 7 years in Western Africa. Actually, there are very few companies which perform Process audit under Process Excellence/ SIX SIGMA in the Africa regions. PEXO Business Solutions will offer tailored made solution on Project Management, Business plans and Business process Improvements aiming at removing companies unjustified and hidden costs, subsequently improving organizational performance.

Business Process Redesign (BPR) BPR is the fundamental reconsideration and redesign of organizational processes. To achieve improvement in Cost, Time and Quality Value Creation for the customer is the leading factor for BPR. Information technology often plays an important role. Participation of management and employees is a must. Rules with BPR Project: Determine scope and goals Strategic plans and dialogues, determine strategy, Establish the need for BPR. Redesign process structure Focus on input structure, Optimize the secondary structure that supports the primary structure. What is the focus of our efforts (think of product and target customers), What are the critical success factors, How can we achieve maximum efficiency based on the required output levels. Install management Define management tools, Performance measurements, optimize the use of information technology. Determine the required management of the newly designed organization How do we know that the change is an improvement, How can we measure the performance, How can we ensure that the processes will function as intended, How can we adjust the improvements if necessary. Implement and integrate Manage Change Management, Organizational structure and governance models must be compatible with the primary process, Implementation of the new organizational structure, installation of the new procedures.

What is a Process A work is a process A system is a process A network of interdependent components that work together to try to accomplish the aim of the system A systematic series of actions directed to some ends A continuous action, operation or series of changes taking place in a definite manner What is Process Excellence (PEX) A controlled state of sublime business organization in which a company continually streamlines its processes to increase their efficiency by improving their design, bringing innovations, implementing better tools and approaches A systematic approach to quality improvement A systematic approach to drive business performance An improvement model to reach never ended perfection and Excellency

Why PEX? Benefits Vision Mission Increase in Operational effectiveness and Efficiencies Improve productivity Quality product Sustain the business Customer satisfaction Remove Inefficient Costs Remove Extra layers / hidden costs Analyze data Streamline costs Lowest Cost Apply the learning Coach/train Share Experience Share Best Practice Best Experience Learn from our daily mistakes Prevention to risks Reduce errors Minimize Disruption Risk Assessment Apply PEX methodologies PDSA concepts Continuous improvement, innovation Adapt to changes Plan and React

Business Process Improvement (BPI) supports Strategic Objectives BPI tools, methodology and mindset support this by enabling the business to: Strategic Objectives: Improve employee capability, teamwork, engagement and empowerment for continuous improvement Eliminate waste Reduce cycle time, increase speed and improve flow Improve productivity and create room for further growth Improve quality and customer satisfaction Increase revenue Sustain and develop market growth, leading position in selected market segments This means that we need to: Look at opportunities for significant improvements so that we work smarter and create rooms to grow Ensure that we balance cost, quality and speed of services delivered to our customers Optimize and align People, Process, Technology and data

Why is Change Management so important? GIBB Hamburger Model change consists of 3 parts: 5% of projects fail because of the actual tasks to be carried out The activities that need to be done The plan for how to do it The tasks to be done The political, social and emotional drivers For a project to be successful we rely on the employees, stake holders, Buy-in parties and the best way to remain in contact with all parties and be aware of their feeling is: Where we are now Where we want to be The Process or Programme Communication and relationship Coaching Training The emotional barriers Leadership Listening Assistance 95% of projects fail due to political, social, emotional drivers and barriers Rewards

Project Management, Technologies, (Six SIGMA) and Consultancy services Our Technologies The main objective of PEXO is to deliver quality products to its customers Delight Factors Our Consultancy team is empowered to advise, train, coach or lead others Wanted PEXO utilizes the latest technologies and processes to well fit the organization likewise SIX SIGMA Process Excellence to maintain consistencies at work Based on our marketing intelligence, we understand the operational requirement of our customers through VOC/Voice of the Customers We always care for our customers. We wish all our customers to be delighted and satisfied with our services Expected Stakeholder Management - Our client is our Partner. We have the obligation to advise and maintain close communication, relationship with our customers

Quality Control Process Tools Philosophy reading from a Quality Guru, Edwards Deming Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, costly. Quality comes not from inspection but from improvement of the process. In PEXO Business Solutions, we utilize the best technologies and tools on Quality Control Inspection. PEXO Business Solutions will apply these technologies and tools as improvement models. Some Companies which have successfully applied the SIX SIGMA models making huge cost saving: Johnson & Johnson, Motorola, Toyota, AP Moller Group, LG Group, Microsoft. Microflex Corporation SUPPLIERS Terminal INPUT Terminal data RKEM updates Load bayplans GSC updates Telex interface PROCESS Name: Vessel Timely release RKEMB7 Purpose: Release vessel within 4 hours after vessel sailing in GSIS Owner: Aly Badara Keita / Local OPS OUTPUT Vessel Timely release % Tracking info B/Lading readiness Discharge plan ready for next port CUSTOMERS GSC Local OPS LOC in Cape Town Next port of call Planners in Singapore Customers Results measures High Fishbone Diagram Customer needs Level of influence Vessel release on time Terminal sends daily activity moves Containers are loaded on vessel OPS team sends load bayplans to GSC OPS team updates gate activities OPS team clears RKEMF1 Terminal sends load bayplans to OPS team GSC updates load moves and releases vessel Process steps Coordinator prepares vessel plans on time Vessel release within 4 hours after sailing in GSIS Next Port receives discharge plans on time Process Measures Mail records RKEM real time update reports Clean RKEM errors and rejects No data Hand collect time records Mail record Check RKEMB7 Reports check RKEM Real time update +75% Containers easily tracked Flat tyre Present Data Once a day 52% daily No data 1 hour after vessel sails 2 hours 20% Customers may receive B/L on time Results concerns More cargoes may be loaded in next port Goal Performance Twice a day 75% No data Every 2 hours 2 hours 75% Daily but clean bay plans Vessel release after 4 hours from sailing date Less overload tasks for LOC, GSC and Local OPS Source of variation Outlook,terminal system broke down Forget to send files No update done Update move too slow Forget to clear Complicated moves No data Loss documents Load bay plans unreadible Missing bay plans System broke down Missing sheets System broke down Late update Error making RKEM Real time update 52% Cost saving for Maersk Line Missing moves in RKEM Apprx 20% Minimum deviation in stock reports Impact on performance Tasks compiled GSC is confused Low Real time update Customers not getting back deposit cash Moves not updated Low Real time update GSC is confused No data Late update by GSC Missing load moves Late vessel release Next port affected Late load update Next port affected No plan for next port B/L cannot be extracted Less cargoes planned next port No discharge plan for next port Time lost for Coordinator No B/L ready for customers Low If you are unhappy with the fishbone diagram, click on the appropriate buttons below to adjust data Transparent BoT If you are unhappy with the fishbone diagram, click on the appropriate buttons below to adjust data To be Support Low High Print Color Diagram Back to Specific Causes Back to Cause Catagories Back to Problem Back to Main Menu ANALYZE 1 Booking Process MOBILIZE Phase ANALYZE 2 Phase Senior Team Leaders/ASS Managers Team Leaders Maintenance Officers Inspectors Superintendent Procurement Finance ASS GM GM 60 ENVISION Phase Walk around Raise MRF 50 Approve Jobs Inform Team Leaders and Technicians Inspect and select Jobs 40 Raise Job cards Individual value / hours UCL = 39 Update cost on products ( if not found in stock) o p t i o n a l 30 Flag Y e s priorities by GM 20 File paperwork list(Pending file) 10 X = 10 Confirm Jobs Submit final jobs for the week 0 1 2 3 4 5 6 7 8 9 101112131415161718192021222324252627282930313233343536373839404142 Cross check and discuss with ASS GM -10 Approve jobs -20 LCL = -20 Finalize and forward to GM Authorize jobs -30 Observation Forward jobs to Dolphine No of vessels in 2010 SIX SIGMA Models

SIX SIGMA Six Sigma is a method to measure process quality with the end goal of near-total perfection. The goal of using Six Sigma is to improve the end product by removing errors in the production process in any sphere where it s applicable. It s mostly a data-driven approach that relies on management strategies for improving process flow and end results. The term itself (Six Sigma) comes from manufacturing jargon and without going into specifics and technical details that it refers to a process that has only 3.4 defects in a million output units. Six Sigma is a management strategy for businesses developed within the United States. It came into existence in the year 1986 after the realization of a lot of defects in the production line industries. Executives at the Motorola Company developed the Six Sigma strategy and it has proven to be extremely effective in minimizing defects in goods and services produced in various industries. Any industry can successfully deploy Six Sigma Projects, regardless of their size or type. The concepts are actually very basic business issues and not limited to one specific industry or another. Also, they reflect the characteristics of business rather than the size, which can allow anyone to improve things. MOBILIZE ANALYZE ENVISION REALIZE STABILIZE KAIZEN DEFINE MEASURE ANALYZE IMPROVE CONTROL Stages

Why choosing SIX SIGMA and PEX % Quality costs versus Sigma levels and DPMO (Defects per million opportunities) 2 Sigma 3 Sigma 4 Sigma 5 Sigma 6 Sigma > 40% 298,000 25% - 40% 67,000 15% - 25% 6,000 5% - 15% 233 < 1% 3.4 Benefits to generate: Reduced costs Improved customer loyalty and satisfaction Employee engagement and motivation (+25% - +50%) Time management Reduced cycle time Strategic planning Supply chain management Organization culture

SIX SIGMA Cost Philosophy 2 SIGMA 3 SIGMA 4 SIGMA Costs Prevention and Appraisal costs is headed through 0 Failure costs Defect level

Run charts Test 2 Test 1 I-MR Chart of Vessel Release (Hours) Hours 60 1 1 1 Individual Value 40 UCL=38.74 20 _ X=9.62 0 2 2 -20 LCL=-19.51 1 5 9 13 17 21 25 29 33 37 41 Observation Analyze I (13 hours) Mobilize Phase (12 hours) Analyze II (9 hours) Envision Phase (3 hours taken) 1 1 48 1 1 1 Moving Range UCL=35.78 36 24 __ MR=10.95 12 2 2 0 2 2 2 2 2 LCL=0 1 5 9 13 17 21 25 29 33 37 41 Observation No of vessels

Strategic rationale Main benefits and motivation to Companies: Benefits Learn from our mistakes. Explore for values and positives 1. Assist private/public sectors in improving their organizational structures. 2. Share best practices and technologies to employees. 3. Improve companies efficiency and productivity. 4. Reduce companies unjustified and hidden costs. Creativity What can we do next. Express new concepts and perceptions 5. Review and building up companies organizational foundations and structures. 6. Create opportunities from customer satisfactions. 7. Remove companies waste. 8. Generate product leadership 9. Create a healthy working environment for employees. Judgment Assess risks. Why this will not work. Pessimistic ideas 10.Create transparency between employers and employees.

Some of Companies using SIX SIGMA Amazon Bank of America BD Medical Boeing Caterpillar Eastern Kodak Ford Motor General Electric Inventec Motorola Microsoft Sears Xerox Samsung Nasa Pentagon UPS Johnson & Johnson Black & Decker Nokia Toshiba Dick Company Adolph Coors Advanced Micro Devices Aerospace Corp Airborne Alcoa Allen Bradley Allied Signal American Express Apple Baxter Pharmaseal Beatrice Foods Bosch Digital Equipment Corp General Dynamics Hazeltine Corp Hewlett Packard Honeywell Jaguar Kaiser Aluminum Kraft General Food

Our Senior Team Leaders - Credentials Specialist in Operations Certified in SIX SIGMA Black Belt Diploma in Project Management UK Approved MQA Trainer GM Operations Manager Maersk Mauritius, Nigeria, Benin, Togo, Guinea, Sierra Leone, Liberia, Ivory Coast Project Manager DEUX Group Nigeria OPS Director MIGFO Group Nigeria Managing Director/ Consultant Jose Lok Francoise Lok Specialist in Logistics and Service Delivery Logistics Manager Maersk Guinea, Nigeria SD Manager Maersk Mauritius, Nigeria Marketing Director John Ko CKLB International Accenture CIEL Group Finance Manager/Consultant Finance Advisor Aurelie Wong Personal Assistant Psychological Counsellor Degree holder in Psychology Henri How IT Engineer Engineer in IT Networking DOCOMO interTouch MIGFO GROUP

PEXO Contact details Aurelie Davina Wong Sao Tien PA Managing Director Corner Cormoran & Albatros Streets, Elizabeth Ville, Tombeau Bay Office: +230 2473668 Mobile: +230 57469055 Email: aurelie.wong@pexosolutions.com Website: www.pexosolutions.com