Process Focus with Flowcharting
Flowcharting is a powerful tool that forces organizations to focus on specific processes. It helps in understanding, documenting, and optimizing processes by providing visual representations. Key questions and symbols guide the creation of flowcharts, enhancing clarity and decision-making. Group flowcharting allows diverse perspectives for mutual understanding, making it an invaluable technique for process improvement.
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Presentation Transcript
Tab 5 Flowcharting Flowcharts force an organization to focus on a process.
Flowcharting Objectives Understanding what a flow chart is Practice flowcharting
Flowcharting is useful for: Understanding the process as it actually is (& documenting the process) Providing a starting point/baseline view Identifying key problems/bottlenecks Showing where to test ideas for most impact Adding interactivity & fun - gets the team together Creating a simple & succinct visual process overview
Key Questions for Flowcharts Is the name of process clear? Where does the process begin? Where does the process end? What does the process include/not include?
Setting up a flowchart . END
Key Symbols for Flowcharts Post-It Notes are great for flowcharting. A square identifies a step in the process Action Yes ? A diamond is a decision point in the process and asks a yes or no question. No
Sample Flowchart Process name: Customer 1st Contact (phone call) to Agency Response START Receptionist thanks customer Customer phones agency Receptionist answers phone? Receptionist able to help customer? Yes Yes No No Website Customer routed to voicemail Transfer customer to qualified staff person Walk-in Hang up phone Referral Other 1st Contact Options END
Group Flowcharting For more information go to http://www.niatx.net/PDF/PIToolbox/Flowc harting.pdf
Group Flowcharting To gain different perspectives and mutual understanding
