Protection of Rights: Human Rights Act 1998 Overview
Delve into the Human Rights Act 1998 and its impact on rights protection in the UK, exploring key provisions and its incorporation of the ECHR. Understand the significance of sections 2, 3, 4, 6, 7, and 19, and evaluate the Act critically, suggesting potential reforms.
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Presentation Transcript
Perspectives on Shared Services from the Public & Private Sectors Paul Bartley International shared services leader and former Federal shared services executive July 11, 2024
Shared services experiences overview U.S. Medical Device Oil & Gas Exploration Private Equity Medical Device Manufacturing Industry Federal Government Manufacturing # EE s 1,500,000 55,000 2,750 15,000 60,000 SS FTEs Shared Services Health, Other Other 3,000 FIN, Proc, RE FIN, HR, Proc, 1,800 100 100 900 FIN, HR, Proc, IT, Other FIN, RE, HR IT, Ins FIN My Role Head of Svc Delivery ID & Move Wk ID & Move Wk, Design Model Head of Svc Head of Svc Delivery Design Model, Delivery 2
Aspects to Examine Adoption Approach Stage in the journey Primary reason for adoption Participation and organizational scope Reporting lines Transformation Efforts Challenges Vehicles for change Emerging technologies Customer Experience User satisfaction measures Organizational satisfaction Measuring Results Defining success Value realized Biggest drivers 3
U.S. Federal Government/PSC Adoption Approach Well-established multi-function entity, 1 main body of staff + regional presence Efficiency, reduce duplication Subset of services mandated initially (small OpDivs) Direct control of resources Transformation Efforts Legacy systems, manual processes Top level initiatives and service-specific projects Oracle Financials Concur Travel system, GoCard Customer Experience Transactional comment cards Annual Voice of the Customer survey to stakeholders Funding Board of Directors (SSF), policymakers Measuring Results KPIs specific to each Service Financial recover costs (70 rate methodologies) Growth = progress 4
Becton Dickinson (BD)/Global Shared Services Adoption Approach 2 -year implementation, 4 centers established Cost savings, improve quality, fix processes All BUs mandated, worldwide Matrixed reporting: function, region, GSS Transformation Efforts Integrate CareFusion Cross-service capabilities, continuous improvement resources Automation Anywhere, ServiceNow, Concur Customer Experience Transactional surveys Stakeholder management at the regional, functional, BU levels (Strong/strong/strong) Measuring Results KPIs Reduce noise 5
Odfjell Drilling/Global Business Services Adoption Approach 3 month design, 18 month implementation, 1 center in Manila Reduce cost, incr process standardization GBS services mandated, support to BU s voluntary Staff report directly to Site Director Transformation Efforts Daily tasking vs taking responsibility Initiative within companywide project Expense reporting audit, HR processes Customer Experience Point of service surveys Stakeholder management at the business unit and functional levels Measuring Results Deliver cost savings and HC reduction (esp sending side) Meet KPIs Financial break even at center level required 6
Dorilton Capital/Alcority Adoption Approach Newly created entity (<1 yr) Foundation for future growth Voluntary, moving towards mandatory Center with direct staff, heavy use of partners Transformation Efforts Rollup: Antiquated and diverse systems Education on capabilities/scope/purpose Workday and Microsoft Dynamics Customer Experience User measures under consideration Stakeholder management at the investment funding and portfolio company levels Measuring Results Reduction of duplication, reduce cost KPIs Financial cost plus pricing model 7
Baxter International/Baxter Business Services Adoption Approach Start of implementation, 3 centers Cost benchmark, standardization All FIN roles in plants and commercial offices Some BBS, some regional controllership, FP&A Transformation Efforts Many acquisitions, regional and BU differences Finance Project Invoice digitization and processing, centralized payments, Power BI. Dashboards to drive decisions Customer Experience User measures under development Stakeholder management at the regional, functional levels Measuring Results Service Delivery: payments made on time, collect cash (monthly KPI report by region, dashboard) Financial business case closely tracked 8
Lets connect Paul Bartley paulsbartley@hushmail.com www.linkedin.com/in/paulsbartley 9
