Pulmonary Nodule Service Evaluation Nov 2019-Nov 2021
Service evaluation aimed to improve patient experience and efficiency in tracking CT scans. Total patient referrals and outcomes discussed, along with patient feedback and areas for improvement. Future developments include updated patient information leaflet and video translations.
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Presentation Transcript
Pulmonary Nodule Service Service Evaluation Nov 2019-Nov 2021
Service aims Reduce face to face appointments Improve patient experience Efficient tracking of CT scans Nurse led service Reduce waiting times for CT results Nodule MDT introduced to increase capacity in Respiratory MDT s
Total patient referrals 778 Patients under active surveillance 390 2 year 4 year Watch and wait Patients discharged 388
Discharged Complete Reduced Cancer IPN/ other DNA x 2 RIP Out of area Declined Volumetry
Cancer diagnosis Outcomes BSC Surgery SBRT OOA SACT Other site RIP
Patient experience interviews All appointments were on the phone largely delivering the results and telling me about the next test. It was great, I didn t have to go anywhere. Fantastic during lockdown. You phone, here I am. I had a couple of calls with Candice, very good, very explanatory. Especially when going into the unknown. Put my mind at ease It s good to have telephone appointments I have arthritis in both knees and trouble walking. Much better than dragging myself up to the hospital I had contact with Candice talked about general discussion to improve health, stop smoking, lose weight which is important, having someone to take the time and discuss
Areas to improve Only difficulty was that my partner couldn t hear, I had to try and make notes to tell her, but I m going a bit deaf. It might have been helpful to have a written summary of the call, and what is happening next. Several comments asking for clearer written information and more patient information
Lung Nodules patient information video Understanding Lung Nodules: a guide for patients
Future developments Updated patient information leaflet Video translated into different languages RM Partners Volumetry project Infoflex for patient tracking
