Quality Management Course Overview Fall 2014

Introduction and course organization Course: Quality Management MAS ETH MTEC Fall 2014 Dr. Andrew Kach Chair of Logistics Management Department of Management, Technology, and Economics Swiss Federal Institute of Technology Zurich 1

Content 1. The Chair of Logistics Management at ETH 2. Goals, content, and structure of the course 3. Course material 4. Grading 2

1. The Chair of Logistics Management at ETH 3

Areas of expertise and research Markets Topics Supply Market Logistics Market Product Market *Strategy Networks Actors Relationships Logistics Service Providers Suppliers Customers Behavior Risk Activities *Innovation Purchasing and Supply Management Logistics and Transportation Management Business Marketing Management *Sustainability Supply Chain Management Entrepreneurship 4

Our team works closely with managers and companies Teaching Research Industry projects Degree programs in management at the ETH (MSc, MAS, MBA SCM) Executive training (various Executive MBA programs) Company-tailored in-house training (seminars and workshops with dedicated topics) Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, PWZ, SVME, BME, etc.) Other teaching activities (e.g., "Netzwerkmanagement f r logistische Prozesse") Main research fields: Purchasing and supply management Logistics and transportation management Business marketing management Supply chain management Research approaches: From basic research to mission oriented research Collaboration with international partners Duration: From months to years Practical projects with companies from various industries Ability to cover the entire process Analysis, concepts, implementation, follow-up Data collection, data analysis, interviews, workshops, facilitation Duration: From days to months 5

Research activities: Strong ties with international collaborators Chair of Logistics Management ETH Z rich 6

The course team Dr. Andrew Kach Office: Office hours: by appointment Email: akach@ethz.ch WEV F 125 7

2. Goal, content, and structure of the course 8

General information ECTS credit points for this course: 3 credit points Prerequisites: Solid knowledge surrounding general management practices MAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc. Quality Management Extended Schedule September 17 through December 17, 2014 Assigned Cases / Readings (Cases are due/discussed on the day posted) Date (2014) Module Presentations (Tentative) Sept 17 Syllabus & Introduction Module 1/2 Module 3 Module 4 Module 5 24 1 8 15 22 29 5 12 19 26 3 10 Case - Gerber (In-Class) Case - Catalan Bar and Grille (In-Class) Mgt. Planning Tools / Leadership Theories Case - Quality in Practice (Assigned) Self-Managed Teams (Leadership Exercise) Oct Teams 1, 2, 3 Module 6/7 Module 8 Case - Deere & Company (Assigned) Case - Equipto Inc. (In-Class) (Measurement Exercise) (Reliability Exercise) (Measurement Exercise Revisited) Case - Welz Business Machines (Assigned) Teams 4, 5, 6 Nov Module 9 Module 10/11 Module 12 Module 13/14 Dec Teams 7, 8, 9, (10) Final Exam Review Week 17 9

Course objectives Broad survey of the topic quality management: From basic quality management theory to implementation Emphasis on: Clear and concise terminology Structured approaches Current research Cases and insights from industry At the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process. 10

Organization of topics Date Module Topic Part I: The Quality System 1 17.09.13 Introduction Module 1 Module 2 Module 3 Introduction to Quality Management: Why should we care? Total Quality in Organizations Philosophies and Frameworks Part II: The Management System Focusing on Customers Leadership and Strategic Planning Human Resource Practices Process Management Performance Measurement & Strategic Information Management Building and Sustaining Total Quality Organizations Part III: Six Sigma and the Technical System Principles of Six Sigma Statistical Thinking & Applications Design for Six Sigma Tools for Process Improvement Statistical Process Control Exam Review 2 24.09.13 3 4 6 01.10.13 08.10.13 22.10.13 Module 4 Module 5 Module 6 Module 7 Module 8 Module 9 7 9 29.10.13 12.11.13 10 19.11.13 Module 10 Module 11 Module 12 Module 13 Module 14 Review 11 12 03.12.13 26.11.13 14 17.12.13 11

3. Course material 12

All teaching material can be downloaded from our website Downloads: Handouts (Also posted on the course website mentioned below) Assignments (Cases) Additional readings to support the learning process Please check our course website: http://www.scm.ethz.ch/teaching/Courses/FA14/QM/ All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here. 13

4. Grading 14

Performance evaluation Course evaluation will be based on: 4 or 5 case studies (depending on class size): Individual performance ( Write ups ): Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated. Group performance ( Group case / Project ): A group case is also presented and analyzed by two or three students. The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by email to the instructor prior to the beginning of the class (source files, no pdfs!). Exam (TBA 2015) If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam. Write ups (individual performance) 25% Group case (group performance) 25% Exam (semester end, Dec. 18) 50% Total 100% + Class participation: Up to 10% extra credit 15

Example of how the case study presentation system works Case 1 Case 2 Case 3 Case 4 Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group 1 Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group 2 Individual write-ups Submit write-ups Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group 3 . . . . . . . . . . . . . . . Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group case Present solution Submit slides Group n 16

Questions? 17