Quality Measurement Strategies in KVPS Petra Rantamki
Learn how KVPS Petra Rantamki measures quality through tools like customer surveys, internal auditing, and individual service plans, all aimed at continuous development and involving service users and beneficiaries.
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Measuring quality in KVPS Petra Rantam ki
KVPS & KVPS Tukena Ltd - KVPS-group Providing services, housing, support and activities all over Finland for persons with intellectual disabilities or similar support needs KVPS was founded by Inclusion Finland in 1992 Promoting inclusion, equal opportunities and full citizenship 1800 service users 850 persons working/year 1300 homes in communities: individual apartments and apartments in group housing
Quality & strategy Quality is measured through our strategic goals Strategic goals Good life & partnerships Sustainable economy & growth Fluent everyday life, abilities & skills Attractive work community
How do we measure quality in KVPS? Tools Customer surveys for the service users, family members & public authorities organising services Internal and external auditing (ISO 9001 certification) Tools for evaluating staff wellbeing Impact evaluation tools Individual service implementation plans Everyday tools Short surveys to service users about the everyday life important issues: making choices etc. Direct feedback, documented to the web-based tool Web-based tool for reporting customer and staff safety incidents Collecting feedback every time we organise event etc. Encounters, conversations, gestures, expressions, feelings..
Involving service users & beneficiaries Individual service implementation plans done & evaluated together with the service users Customer surveys done involving different customer groups identified the factors that are relevant to the service user survey questions were targeted at these factors The results of the surveys are discussed in the services with the service users and family members Development goals are selected based on the results of the surveys.
Continuous development The quality processes are constantly developed based on the feedback The data from the quality measurement processes is analysed in many levels The goal is to improve the services and support, based on the results Quality is done, measured and evaluated in everyday environments and as part of strategic evaluation.
