Quality Services Subcommittee Meeting October 2017 Performance Report

This report outlines the performance indicators for various regions in September 2017, including on-time performance, average hold times, calls on hold over 5 minutes, and preventable collisions per 100,000 miles. It also highlights key events such as staff attending the Emergency Management Summit.

• Performance Report
• Quality Services
• Meeting
• September Highlights
• Regional Performance

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Presentation Transcript

1. Operations Update Quality Services Subcommittee Meeting October ##, 2017

2. Performance Report Card Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.3% 90.8% Late 4 < 0.10% 0.13% 0.09% Average Hold Time < 120 sec 76 80 Calls On Hold Over 5 Min < 5% 3.4% 4.2% *Preventable Collisions Per 100,000 Miles < 0.50 0.92 0.70 *Sep 2017 data is not final

3. Antelope Valley Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 88.4% 89.5% Late 4 < 0.10% 0.06% 0.03% Average Hold Time < 120 sec 99 102 Calls On Hold Over 5 Min < 5% 3.2% 3.3%

4. Eastern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.5% 91.5% Late 4 < 0.10% 0.11% 0.10% Average Hold Time < 120 sec 65 66 Calls On Hold Over 5 Min < 5% 3.9% 4.8%

5. Northern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 91.2% 91.5% Late 4 < 0.10% 0.23% 0.12% Average Hold Time < 120 sec 85 92 Calls On Hold Over 5 Min < 5% 3.0% 3.9%

6. Santa Clarita Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 95.8% 95.8% Late 4 < 0.10% 0.06% 0.04% Average Hold Time < 120 sec 47 49 Calls On Hold Over 5 Min < 5% 1.9% 2.1%

7. Southern Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 88.8% 90.1% Late 4 < 0.10% 0.12% 0.09% Average Hold Time < 120 sec 84 91 Calls On Hold Over 5 Min < 5% 2.6% 3.7%

8. West Central Region Performance Indicator Standard Sep 2017 FY18 On Time Performance > 91% 89.1% 91.1% Late 4 < 0.10% 0.13% 0.08% Average Hold Time < 120 sec 67 65 Calls On Hold Over 5 Min < 5% 4.4% 4.9%

9. Highlights September highlights: > 3 staff attended the Southern California Advocacy Network s Emergency Management Summit > Safety Steering Committee focused on wheelchair securement > Cyber Security Workshop > Emergency Management training for staff > Southern Region Taxi Maintenance Audit

10. Highlights September highlights: > Presentation at the State Council on Developmental Disabilities, Los Angeles Office > Southern California Advocacy Network s Emergency Management Summit > Cyber Security Workshop > Emergency Management training > Southern Region Taxi Maintenance Audit > Safety Focus: Wheelchair Securement