Requirements for Becoming a Tutor at Pixel Tutoring

Requirements as a tutor at Pixel Tutoring

Hello and Welcome to Pixel Tutoring! Congratulations on completing the interview stage of the process. We hope that your time with us as a member of our team is enjoyable and rewarding. As part of your training here at Pixel, we have created two training modules for you. The first will highlight the requirements of being a tutor at Pixel and the second will be for training purposes. Please feel free to ask any questions at the conclusion of this module

Requirement #1: Tutors are required to work a minimum of 6 hours per week if the hours are available. If a tutor is unable to fulfill this number of set hours, they will need to notify Pixel Tutoring and may be let go

Requirement #2: If a tutor needs to take time off, except in emergency situations, Pixel Tutoring will need to be notified one month- two weeks prior to the time off being taken. Tutors must have a valid reason for taking time off (exams are not a valid reason to take time off)

Requirement #3: Pixel Tutoring expects a high-quality level of customer service, so we ask all our tutors to be reliable. To do this, we ask that you: Respond to messages from Pixel within a 24-hour period Contact clients within a 24-hour period Our Facebook page is checked and read consistently

Invoices need to be updated weekly and on- time (every Wednesday) Tutors should be on time to all clients If tutors need to cancel clients, this should be done the day prior or the morning of

Requirement #4: Appearance Must be professional and practical (no ripped jeans, tracksuit pants or short skirts) Pixel Tutoring tops (t-shirts, jumpers, crew necks) can be ordered

Requirement #5: Training Modules are required to be completed. If further training is provided, this must also be completed in the set time. All tutors will need to attend team meetings (unless working or for special circumstances)

Requirement #6: All tutors must have extensive knowledge of the subjects that they tutor. Tutors should not be searching up content during a session with student. Tutors are responsible for ensuring they are familiar with topics and research prior to sessions if need be

Requirement #7: Pixel Tutoring will provide activities that can be completed for sessions however, tutors are responsible for creating, buying or researching for further resources. Pixel Tutoring does not condone constant use of technology or worksheets in their lessons.

How to contact clients when you receive them from Pixel Tutoring: Tutors need to contact clients within a 24-hour period. Ideally, we would like you to do this via phone call, however, would prefer a text sent if you are unable to call within this period.

How to contact clients when you receive them from Pixel Tutoring: Ensure you: Introduce yourself Say that you are from Pixel Tutoring Ask about the student (grades, struggles, interests, how they learn, age) Set a scheduled time that is appropriate for yourself and the client If clients ask about pay, please refer them to Pixel

How to contact clients when you receive them from Pixel Tutoring: Example of what you could say: Good morning/Afternoon, I am (name) from Pixel Tutoring. I am contacting you today about your son/daughter (name). -According to their recent reports, what grades are they averaging? -What are their strengths/weaknesses? -What are their interests? -When would best suit you? After completing the call, ensure you thank them for their time

If you are unable to suit a client s timetable, please inform Pixel Tutoring immediately

I am attaching part of the contract that clients sign and agree to when attending Pixel. Please read carefully so you know what is expecting of them and your rights. Thank you 1. If the client is up to 15 minutes late, the tutor is able to leave at their own discretion. The tutor is able to complete the lesson but is able to leave at the pre-allotted time. 2. If the client is up to 15 minutes late, the client will be charged for the full hour of the session by Pixel Tutoring. 3. Client cancellations must occur up to six hours prior to the allotted time or clients may incur charges. 4. If one payment is missed, Pixel Tutoring reserves the right to cancel all future bookings without notice and any material provided to students remains the property and intellectual property of Pixel Tutoring. 5. The client must pay the amount provided in invoices within a day of receiving invoices. 6. Cancellation of all tutoring sessions must occur 2-weeks prior to cancellation. Failure to disclose cancellation will result in payment of tuition sessions for the 2-weeks. 7. Parents/students must ensure that they are completing set tutoring tasks at home prior to next sessions. As part of our standard, Pixel Tutoring is dedicated to achieving high standards for our students and students must also be dedicated to learning and wanting to learn and grow. Failure to complete set tasks on the occasion of 2 periods will result in cancellation of sessions.

Congratulations, you have officially completed the first section of training What we require from you now: Employee profile sent to us: professional picture (shoulders upwards, professional clothing, face on, white background), what subjects you tutor, year levels you tutor, something interesting about you) Completion of training modules