Resetting Passwords Guidelines
Learn how to reset passwords effectively for Blackboard accounts. Discover who can reset passwords, find helpful resources, and ensure a smooth password reset process to avoid account lockouts and issues. Stay informed about the latest changes in password reset procedures as of December 2020.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Session 18 December 3, 2020 1:00-2:00 pm
Todays Agenda Blackboard Passwords A review of Sub-Admin Accounts Announcements Blackboard Support Survey Q&A
Resetting Passwords As of December 10, 2020, requests to reset passwords should no longer be sent to the OAE Helpdesk. Passwords need to be reset locally. Please communicate this change to your staff members.
Who can reset passwords? Students Instructors Sub-admins
Students and Instructors TCSG Blackboard and Distance Education webpage https://www.tcsg.edu/adult- education/adult-education- instructors/distance-education/
Students and Instructors Both of these user groups can change their passwords using the Forgot Password feature built into Blackboard.
Keep in mind If a student attempts to log in with the wrong password five times, they will be locked out of their account for two hours. After two hours, the account will unlock and the student can try again or select Forgot Password. To keep accounts from locking: Let students know to contact their instructor if they are having trouble after three attempts.
How Sub-Admins can change anyones password OAE has created a new handout that gives step-by-step instructions for Sub-Admins. A walkthrough of how to reset a password is located in the Sub-Admin Users video (http://bit.ly/SubAdminUsers) starting at time stamp 2:30.
A Short Review about Sub-Administrator Accounts
Tasks that can be done with a Sub-Admin Account Review course content Provide technical assistance Add course content Join a Collaborate session Change a password Monitor courses and virtual classes
Sub-Administrator Accounts are appropriate for Program Administrators Instruction Coordinators/Leads Blackboard technical assistance points of contact Blackboard course builders/leaders
Sub-Administrator Training Videos System Admin Dashboard Courses/Objectives Video link: http://bit.ly/BbSubAdminCourses Users Video link: http://bit.ly/SubAdminUsers
How to request a Sub-Admin account Only Program Administrators can request Sub- Admin accounts for their program. Submit the person s full name and email address to oaehelpdesk@tcsg.edu.
Any Questions? Comments?
Blackboard Account Request form Retires on December 10, 2020 All Blackboard accounts are created through GALIS. Special Requests can be submitted through the helpdesk.
Blackboard Helpdesk Contact First, try to resolve technical assistance issues locally. Sub-Admins are the first line of help. Send requests and unresolved issues to: oaehelpdesk@tcsg.edu Keep in mind that due to high demand, it can take up to 10 business days to complete requests. Send in all requests as soon as possible. That includes: Helpdesk tickets, master class requests, student class requests, etc.
Blackboard Student Classes ests. All requests for the creation of any student class (content or collaborate only) with a start date between January 1-15, 2021 need to be submitted no later than Friday, December 11, 2020.
Adding Content to Bb Collaborate Only Classes Each program can send up to 10 people, but only if they have experience accessing Bb and creating/hosting sessions in Collaborate. Make sure you send your Blackboard experts who will need to provide local training and technical assistance. Four sessions are available: Early Bird - Monday, January 11, 8:30-10:00 am Afternoon Group Monday, January 11, 2:00-3:30 pm Night Crew Tuesday, January 12, 7:00-8:30 pm Lunch Crowd Wednesday, January 13, 12:00-1:30 pm Registration Link: https://forms.gle/MpqN2uqAEDdzcw136
Its GO Time Sessions in 2021 Sessions will resume on January 7, 2021. Sessions will be every other Thursday from 1:00-2:00 pm. (1/7, 1/21, 2/4, 2/18, 3/4, 3/18) We will reassess need at the end of March. Sessions will continue to be recorded and posted.
Blackboard Support Survey Please take a few minutes to complete a survey about your needs pertaining to Blackboard. We will review the results next week. https://forms.gle/2xQBbkEP2aYdc4bY7
Any Final Questions? Concerns? Comments?
