Residency Determination Improvement Project
The SCFF Seeded Project aims to address the backlog in residency reclassifications by decreasing response time and increasing enrollment efficiency. While facing challenges due to vacancies and workload impacts, opportunities for improvement lie in creating a new position to support residency determination processes.
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Presentation Transcript
SCFF Seeded Project Report: Residency Determination Responding to Increased Petitions for Residency Reclassifications
Goal The main goal is to improve the residency determination process where we have a five month back-log of petitions. We hope to decrease this backlog by at least 2-3 months and by about 20% year over year in 20-21. Increase enrollment of students petitioning for non-resident reclassifications by reducing response time SCFF Seeded Project funding: $5,000.
Challenges While the SCFF Seeded Project goal is still very important, vacancies in Chabot s A&R that persist with the hiring freeze have caused significant impacts to the department s workload Current Vacancies: Student Records Evaluator Admissions and Records Assistant II (Apprenticeships)
Challenges Continued Many Chabot A&R classified employees are already working overtime on: Sheriff s Academy customized course registration Separating summer and fall registration CVC OEI agreement impacts Non-credit course registration reporting and transcription, Pro-actively awarding certificates and degrees XW manual refunds DegreeWorks upgrades Banner attributes project Dual Enrollment CCAP agreement expansion DocuSign implementation
Challenges Continued Working remotely has also generated intense email workloads throughout the A&R Department The rate of petitions for Residency Reclassifications remain very high 25-30 per month Documentation follow-up and review, as well as work in several screens/forms in Banner make residency work labor-intensive Overtime is not a sustainable model to address this issue
Opportunities With new Dream Center Liaison categorical funding, Chabot is proposing a new classified professional position that supports both the Dream Center operations and residency reclassification submission, review and documentation work, partnering A&R and the Dream Center together New position description has been developed for HR, Union, Senior Administration review
ESS Support Requested Resolution of support to request evaluation of new position description and special consideration in the current hiring freeze due to categorical funding
