RPA Fundamentals Training for Operational Efficiency
This program focuses on equipping professionals with the knowledge and skills to identify automation opportunities within their operational processes. It covers the basics of Robotic Process Automation (RPA) and guides participants on employing automation to enhance operational efficiencies and cultivate a culture of continuous improvement.
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Presentation Transcript
RPA Fundamentals Robotic Process Automation TO BE VIEWED IN SLIDESHOW MODE
About Us 01 Operations Management Training We provide Operations Management training for BPO/BPM/ITES companies to help improve operational efficiencies 02 100/100 100+ top tier clients, 100% client referral rate, Global delivery capabilities 03Awards Best Vendor partner from Accenture 2015 Most Significant Contributor to BPO Industry at Asia Outsourcing Excellence Awards in Singapore 2013 Strategic Enabler for BPO Award 2013 And many more Accenture, Minacs, Allianz Cornhill, American Express, Bank of America, Barclays, Cognizant, Dell, Deutsche Bank, Firstsource, GE Money, HCL BPO, HP, HGSL, HSBC, IBM, Infosys, Intelenet, Interglobe, Maersk, Royal Bank of Scotland, RR Donnelley, Siemens, State Street, Syntel, Telus, Unisys, Wipro, WNS, Xchanging ..
Introduction RPA Fundamentals is a unique program that is aimed at getting operations professionals to understand what RPA is all about, and to gains skills to identify opportunities for automation in their respective processes. The program helps companies orient employees to look for opportunities to add value to their processes through automation.
Objective The objective of this program is to equip Process Associates, Team Leaders, Quality Associates and Managers with knowledge about RPA and the skills to identify automation opportunities in their respective processes. Robotic Process Automation Criteria for Automation Automation in Practice Mindset
Program Objectives Sl. No. Objectives 1 Define what is automation in the context of their work 2 State what can be automated in the context of their work 3 Identify processes or parts of processes that can be automated 4 Describe the functions of an RPA tool 5 List at least 3 areas where Macros can be used for automation 6 Describe the role of automation in helping propagate a continuous improvement mindset
Session Plan Module Details Duration Module Details Duration 1. INTRODUCTION Ice Breaker Pre-Test 0.25 Hrs 5. ENABLING AUTOMATION Identifying processes or parts of a process that can be automated using simple flow charts. 2.s When can Excel Macros be used and when do we need more sophisticated automation technologies such as RPA 2. AUTOMATION AND ITS IMPACT Brief history of automation and its impact on business. 0.5 Hrs Covers examples from automation during industrial revolution (steam engine, looms etc.) till modern day examples such as financial institutions, government and also internet/mobile apps. 6. OUR MINDSET Fixed versus Growth Mindset 1 Hr Thinking about Continuous improvement Using Automation is a method for continuous improvement 3. RPA AND ITS ROLE IN AUTOMATION Introduction to the concept of RPA. How is it different from regular automation? 1 Hr 7. CONCLUSION Post Test 0.25 Hrs Introduction to Computer application ranging MS Excel Macros to various third party RPA products to custom developed RPA applications Functions of an RPA tool/application and methods used to automate Benefits of RPA 4. WHAT CAN BE AUTOMATED Criteria for automation: 2.5 Hrs Repetitive tasks currently being done by people that is rule based and that do not require human judgement The Program has provides several real life examples of RPA in action. It utilizes multiple videos to demonstrate how RPA works. Participants also get to work on specific activities that helps them gain skills to identify opportunities for Automation. Some Repetitive tasks being done by people that are generally rule based, and that sometimes require human judgement Several examples using the two criteria A brief introduction to machine learning with examples of its application, Visual example of machine learning
Other Information Area Details Duration 8 Hours + Breaks Assessments Pre Assessment and Post Assessment will be conducted Delivery Can be delivered on site, or via video conference to remote locations. Instructor Led Program Or Remote Delivery possible Can be run for up to 20 participants. Requirements Workbook for each participant Notepads and pens Projector for facilitator Flip Chart with Marker pens Speakers for video sounds Participant Profile Entry level employees such as Process Associates, Team Leaders, Quality Associates, Training Personnel, Operations Managers Facilitator Profile RPA Fundamentals is facilitated by senior OnTrac trainers who have between 8 to 14 years of experience in core operations. They are well versed with the topics of the program and will connect their own experience as managers in the industry to the contents of the program. We maintain stringent standards for recruitment of our Trainers. Contact Information info@iamontrac.com, +91-80-41261274
