Sector Overview and Hard-to-Fill Vacancies in Services Sector 2025/26 Business Plan
Explore the detailed sector overview of the Services Sector, including employer affiliations and hard-to-fill vacancies for strategic insights. Learn about the proposed enrolments and budget allocations for the upcoming year to stay ahead in the competitive market.
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2025-26 BUSINESS PLAN AND ANNUAL BUDGET Ms Mamabele Motla Executive Manager: Strategy and Insights 29 November 2024 1
Table of Contents 1 4 Services Overview Strategic Focus 2 5 Sector Priority Occupations Responsive Strategy 2025/26 Proposed Enrolments & Budget 3 6 Sector Skills Priorities 2 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Sector Overview Employers : 193 931 employers affiliated with the Services SETA Levy Paying Total Non- Levy Paying Total Row Labels Grand Total % % Total 1,122 Total 4,019 Cleaning and Hiring Service Chamber 5,141 4% 3% Communications and Marketing Services 4,472 918 3% 3,554 2% Labour and Collective Services Chamber 4,399 864 3% 3,535 2% Management and Business Services Chamber 155,478 24,938 78% 130,540 81% Personal Care Services Chamber 8,916 889 3% 8,027 5% Real Estate and Related Services Chamber 15,525 3,229 10% 12,296 8% 31,960 161,971 Grand Total 193,931 (16% of total employees) (84% of total employees) 4 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-to-Fill Vacancies Occupation Grouping Occupations HTFV/Emerging/ERRP Employers : 193 931 employers affiliated with the Services SETA Business Development Manager HTFV ERRP Call Centre Manager HTFV Cleaning Services Manager HTFV Quality Manager Managers HTFV Small Business Manager HTFV Director of Marketing HTFV E-Commerce Manager (Entrepreneurial) HTFV Franchise Manager 5 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-To-Fill Vacancies Occupation Grouping HTFV/ Emerging/ ERRP Occupations Employers : 193 931 employers affiliated with the Services SETA HTFV Business Support Project Manager Emerging Time Share Consultant HTFV Transformation Manager HTFV Industrial Relations Advisor Professionals HTFV Human Resource Advisor HTFV Marketing Practitioner Emerging Multimedia Designer HTFV Conciliation /Arbitration Commissioner 6 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-to-Fill Vacancies HTFV/ Occupation Grouping Occupations Emerging/ERRP Employers : 193 931 employers affiliated with the Services SETA HTFV Auctioneer HTFV Business Broker Emerging Real Estate Agent HTFV Real Estate Principal Agent Technicians and Associate Professionals HTFV Property Manager HTFV Valuer HTFV Labour Inspector HTFV Management consultant (Business Analyst) 7 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-to-Fill Vacancies Employers : 193 931 employers affiliated with the Services SETA HTFV/ Emerging/ ERRP Occupation Grouping Occupations Call Centre Customer Service Representative (Outbound) HTFV Clerical Support Workers HTFV Inbound Call Centre Customer Service Representative HTFV Collections Consultant 8 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-to-Fill Vacancies Occupation Grouping Occupations HTFV/ Emerging/ ERRP Employers : 193 931 employers affiliated with the Services SETA HTFV Cleaning Supervisor HTFV Aesthetic Laser Therapist Services and Sales workers HTFV Skin Care Therapist HTFV Image Consultant HTFV Crematorium Operator 9 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Hard-to-Fill Vacancies Occupation Grouping Occupations HTFV/ Emerging/ ERRP Employers : 193 931 employers affiliated with the Services SETA Skilled Agricultural, Forestry, Fishery, Craft and Related Trades Workers HTFV Stonemason HTFV Coffin Maker Occupation Grouping Occupations HTFV/ Emerging/ ERRP HTFV Commercial Cleaner HTFV Garden Worker Elementary Occupations HTFV Healthcare Cleaner HTFV Laundry Worker 10 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
2025 - 2030 Top 10 Priority Occupations OCCUPATION INTERVENTION PLANNED Employers : 193 931 employers affiliated with the Services SETA 1. Call Center Manager Bursary /Learnership Bursary/ Internship/Learnership 2. Real Estate Agent Artisan/Learnership 3. Headstone Maker Skills Programme/Learnership 4. Beauty Therapist Skills Programme/Internship 5. Collection Consultant Skills Programme/Bursary 6. Digital Media Designer Skills Programme 7. Industrial relations Advisor Learnership/RPL 8. Healthcare Cleaner Skills Programme/Learnership 9. Transformation Manager 10.Garden Services Worker Skills Programme/RPL 11 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
2025-2030 Sector Skills Plan Priority Actions Employers : 193 931 employers affiliated with the Services SETA PRIORITY 1 PRIORITY 2 PRIORITY 5 PRIORITY 3 PRIORITY 4 Foster inter-SETA collaborations and industry partnerships to promote SMME development in the services sector. Support economic recovery and growth through promotion of SMME development in the services sector Drive adoption of technology and digitisation in the services sector and address mismatch between demand and supply Implementation of organisational-wide monitoring & evaluation framework to improve performance management Work with QCTO and industry role players to complete and implement registered occupationally directed qualifications. 12 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
MEASURING OUR IMPACT Medium Term Development Plan 2024 -2029 13 13
Our Vision Vision A flourishing services sector that creates economic growth and inclusive opportunities for all South Africans. Mission To facilitate skills development for employment and entrepreneurship in the services sector fostering economic growth. Values Accountability Innovation Integrity Professionalism Inclusivity 14 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Impact Statement and Outcomes Impact Statement A skilled and competitive workforce and entrepreneurship that drives sustainable and inclusive economic growth of the services sector and contributes to improved quality of life. Efficient, effective and developmental organisation with a capable and ethical workforce Outcome 1 Coherent and aligned skills planning mechanism with accurate forecasting of sector demands for skills and qualifications that promotes evidence-based planning Outcome 2 Promote access to technical, managerial and entrepreneurial skills across the service sector Outcome 3 Enhanced quality assurance efficiencies to execute QCTO delegated functions for high organisational performance Outcome 4 15 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Impact Statement and Outcomes Efficient, effective and developmental organisation with a capable and ethical workforce Outcome 1 Strategic Priority 3: A capable, ethical and developmental state MTDP Priority Baseline 2023/24 5-Year (2024/29) Outcome Indicator Qualified Audit Clean Audit 1.1. Clean Administration 70% 80% 1.2. Effective Performance Management 85% 85% 1.3. Percentage of prioritised ICT projects implemented 72% 80% 1.4. Stakeholder climate survey 1.5 Effective governance and assurance monitoring system 100% 100% 16 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Impact Statement and Outcomes Coherent and aligned skills planning mechanism with accurate forecasting of sector demands for skills and qualifications that promotes evidence-based planning Strategic Priority 1: Inclusive growth and job creation Outcome 2 MTDP Priority Baseline 2023/24 5-Year (2024/29) Outcome Indicator 5 10 2.1. Number of industry-focused research studies 3 5 2.2. Impact evaluation research studies 3% 10% 2.3. Percentage increase in WSP/ATR submission 2.4. Number of partnerships to broaden access to skills development opportunities 74 75 17 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Impact Statement and Outcomes Promote access to technical, managerial and entrepreneurial skills across the service sector Outcome 3 Strategic Priority 2: Reduce Poverty and tackle the high cost of living MTDP Priority Baseline 2023/24 5-Year (2024/29) Outcome Indicator 3 500 5 000 3.1. Number of entrepreneurs and cooperatives supported 3.2. Number of learners enrolled in priority occupations and skills in demand 3.3. Percentage learner throughput rates across learning interventions 50 509 75 000 45% 70% 18 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Impact Statement and Outcomes Enhanced Quality Assurance efficiencies to execute QCTO delegated functions for high organisational performance Outcome 4 Strategic Priority 2: Reduce Poverty and tackle the high cost of living MTDP Priority Baseline 2023/24 5-Year (2024/29) Outcome Indicator 4.1. Percentage of external moderation and evaluation conducted within a reporting period 4.2. Percentage of accreditation for various streams concluded within prescribed timeframe 4.3. Percentage of occupational qualifications aligned to priority skills 100% 100% 80% 80% (average) 65% 85% 19 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
SETA Strategic Focus Aligned to Institutionalised Planning APP PROGRAMMES Strategic Pillars Efficient, effective and developmental organisation with a capable and ethical workforce. 1. Finance And Performance Information 2. Human Resources Management And Development 3. Information And Communication Technology 4. Stakeholder Relations 5. Governance, Risk Management & Compliance 8 8 1 PROGRAMME 1: ADMINISTRATION 1. Strategy And Planning 2. Strategic Partnerships (Capacity Development) 3. Mandatory Grants Coherent and aligned skills planning mechanism with accurate forecasting of sector demands for skills and qualifications that promotes evidence-based planning. 12 12 PROGRAMME 2: SKILLS PLANNING 2 1. Entrepreneurship And Corporative Development 2. Strategic Partnerships (Capacity Development) 3. Learning Programmes Implementation Promote access to technical, managerial and entrepreneurial skills across the service sector. 30 30 PROGRAMME 3: LEARNING PROGRAMMES 3 Enhanced Quality Assurance efficiencies to execute QCTO delegated functions for high organisational performance. 1. Certification 2. Accreditation 3. Qualifications Development 3 3 4 PROGRAMME 4: QUALITY ASSURANCE 20 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Responsive Strategic Pillars of the Services SETA Organisational Performance Sound Governance Our People Stakeholder Relationship Business Processes Including Systems Finance Stability 21 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
ANNUAL PERFORMANCE PLAN 2025/26 22 22
Enrolment Targets and Budget by Learning Intervention NSDP 2030 Outcome 2: Linking education and the workplace Strategic Outcome Learning Intervention # 2024/25 of learners # 2025/26 of learners Budget 8,465 8,888 Unemployed Learnership R 666,618,750.00 2,840 3,007 Internship R 268,558,269.00 1,400 1,470 Internship TVET (WIL) R 153,612,586.00 500 525 Internship University (WIL) R 43,050,000.00 Promote access to technical, managerial and entrepreneurial skills across the service sector 500 550 Internship University (WBL) R 45,100,000.00 335 352 Internship Graduates (WBL) R 20,401,500.00 105 110 Internship Placement at CET (WIL/WBL) R 6,394,183.00 1,365 2,048 Unemployed Skills Programmes R 36,855,000.00 225 236 Candidacy R 17,718,750.00 12,895 14,179 Total Learning intervention for unemployed learners R 989,750,769.00 23 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Enrolment Targets and Budget by Learning Intervention NSDP 2030 Outcome 3: Improving the level of skills in the South African workforce Strategic Outcome Learning Intervention # 2024/25 of learners # 2025/26 of learners Budget Employed Learnership 1,023 1,074 R 26,853,750.00 Promote access to technical, managerial and entrepreneurial skills across the service sector Employed Bursaries 315 472 R 23,623,969.00 Employed Skills programmes 1,940 2,910 R 29,100 000.00 AET 200 210 R 1,680,000.00 3,478 4,666 R81,257,719.00 Total Learning interventions for Workers 24 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Enrolment Targets and Budget by Learning Intervention NSDP 2030 Outcome 4: Increase access to occupationally directed programmes Strategic Outcome Learning Intervention # 2024/25 of learners # 2025/26 of learners Budget Artisan 1,000 1,050 R 216,604,500.00 RPL 3,000 3,000 R 24,000,000.00 Promote access to technical, managerial and entrepreneurial skills across the service sector ARPL 2,000 2,000 R 110,000,000.00 Unemployed Bursaries 1,160 1,530 R 125,460,000.00 New Bursars 840 1,050 R 86,100,000.00 Continuing Bursars 320 7,160 480 7,580 R 39,360,000.00 R 476,064,500.00 Total Learning intervention 25 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Enrolment Targets and Budget by Learning Intervention end # 2024/25 of learners # 2024/25 of learners Intervention Enterprise Development Cooperatives development SMME development CBOs/ NGOs/ NPOs development Established or emergent cooperatives training # 2025/26 of learners Budget 300 300 100 30 300 500 100 50 R3 000,000.00 R5 000,000.00 R1 000,000.00 R500,000.00 Small and emerging enterprises training Training on entrepreneurship programmes Total Enterprise development 30 200 960 50 200 1,200 R500,000.00 R2,000,000.00 R 12,000,000.00 Intervention Budget Qualification Development R 20 000 000 Occupational Qualification directed interventions Research and Impact evaluation studies Infrastructure development Special projects & Strategic initiatives (including. Internal Internships, CSI, TVET & CET Colleges capacitation) Donations and Sponsorships R 15 000 000 R 10 000 000 R75 000 000 R 211 236 920 R 1 500 000 R 332 736 920 Total Strategic planning and initiatives Total Discretionary Grant Budget Allocation Total Discretionary Grant Budget Allocation R 1,891,809, 908.00 R 1,891,809, 908.00 26 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Completions Intervention Baseline 2024/25 *Draft Planned for 2025/26 6,450 3,386 Unemployed Learnership 1,247 914 Employed Learnership 1,932 819 Unemployed Skills Programme 3,612 1,911 Employed Skills Programme 189 132 Employed Bursary Programme 1,947 1,323 Internship 100 80 AET 1,200 1,120 Artisan 336 487 Unemployed Bursary Programme 200 510 RPL/ARPL 86 112 Candidacy 27 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
Thank You 28 SERVICES SECTOR EDUCATION AND TRAINING AUTHORITY ANNUAL GENERAL MEETING 2023 | 2024
