Selling the Value of Patient Navigation
In this informative article dated June 6, 2014, Peter Lowet, Executive Director of the Maryland Patient Navigation Network, discusses the importance and benefits of patient navigation in the healthcare industry. By emphasizing the value of patient navigation services, the article sheds light on how these programs can positively impact patient outcomes and overall system efficiency. Lowet's insights provide a compelling argument for the integration and promotion of patient navigation within healthcare organizations.
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Presentation Transcript
Maryland Patient Navigation Network Selling the Value of Patient Navigation Peter Lowet, Executive Director June 6, 2014
MobileMed Overview Founded in 1968, MobileMed is a nonprofit primary care provider serving 5,500 low-income, multi- cultural, uninsured or underinsured Montgomery County residents. 15,000 annual encounters Values: quality, respect, cultural sensitivity, compassion Nine accessible mobile and fixed-site clinic locations Community partnerships
Care Philosophy: Primary Care Medical Home Beyond the medical exam Integrating behavioral health Arranging for diagnostic testing thru generous partners Connecting to specialty care charitable networks Essential wrap-around services Case management Keeping people healthy Preventing/managing chronic diseases Appropriate care setting (e.g. reducing avoidable ER visits)
Patient Navigation: What is our Key to Success? SUSTAINABILITY 1. Embedded in care model to the extent possible 2. Protected staff time for activities beyond clinic s routine patient flow
Primary Care Team Provider (NP or MD) Behavioral Health Therapist Nurse Registrar Coordinator Appointment scheduling Patient registration Patient Education Case Management Operational management Medical Assistant Intake Discharge Facilitation/Navigation
Patient Navigation: What is our Key to Success? SUSTAINABILITY 1. Embedded in care model to the extent possible 2. Protected staff time for activities beyond clinic s routine patient flow 3. Impact on measurable clinical quality indicators that we care about; useful data collection 4. Supporting systems electronic health record, process flow, tracking methods
